Bellhop Moving, located in Durham, North Carolina, is a modern and efficient moving company serving an expansive list of states throughout the U.S., ensuring a wider service area than just their local metro area. Bellhop provides an array of services including local moves, long-distance moves, last-minute moves, commercial moves and hourly labor for home projects. Customers can easily manage their moving process through an accessible online dashboard, assuring user-friendliness and convenience. Highlighting their commitment to customer service excellence, Bellhop tailors moving plans according to individual needs. They have successfully performed over 300,000 moves with a high customer rating of 4.8/5, evidencing their quality of service.
Bellhop Moving
based on 550+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Bellhop Moving
Additional Cities Served: Chapel Hill, Wake Forest, Carrboro, Shelby, Mebane, HendersonShow More >
Moving Services
- Local Moves
- Long Distance Moves
- Hourly Labor
- LastMinute Moves
- Commercial Moves
- Laboronly Moving
- Customized Service
- Simplified Booking
- Worryfree Pricing
- Professional and Friendly Movers
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Summarized Review of Bellhop Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.42/10
Nationwide Average: 8.44/10
Bellhop Moving has received mixed reviews, with numerous customers praising their excellent and professional moving experience, while a significant minority have expressed dissatisfaction due to issues like unprofessional service and discrepancies in charges.
Recent Reviews Mention...
“OVERALL STAY AWAY implies dissatisfaction with the service”
“Desmond & Kaeson were great movers”
“many items were scratched and dented”
2. Punctuality
6.72/10
Nationwide Average: 8.07/10
Bellhop Moving shows a mixed performance with several customers praising their promptness and on-time arrivals, while a notable number express dissatisfaction due to delays, cancellations, and scheduling issues.
Recent Reviews Mention...
“rescheduled and late delivery of moving truck”
“got a call 15 minutes before the move about a problem”
“They were prompt”
3. Affordability
5.04/10
Nationwide Average: 7.69/10
Bellhop Moving has received mixed reviews, with numerous customers complaining about hidden fees, deceptive pricing, and charges for services not provided, though some praise the company for its competitive pricing and reasonable rates.
Recent Reviews Mention...
“Hidden fees, being charged for travel time”
“took over $600 for services not provided”
“charged unapproved additional tip”
4. Communication
4.83/10
Nationwide Average: 7.53/10
Bellhop Moving demonstrates a noticeable disparity in experiences, with several customers facing significant challenges in reaching out and obtaining timely updates, yet others praise the clarity, updates, and ease of scheduling and customer service provided.
Recent Reviews Mention...
“hours attempting to contact people”
“poor response from customer service”
“pre-move service is good, but no one answers on move day”
5. Stick to Prices
2.47/10
Nationwide Average: 5.99/10
Bellhop Moving has a negative reputation, with numerous complaints about not honoring quotes, charging unapproved fees, and practicing deceptive pricing, despite a couple of positive remarks about no hidden fees and fulfilling promises.
Recent Reviews Mention...
“quote was not honored”
“expected service not provided after payment taken”
“charged unapproved additional tip”
6. Speed
7.78/10
Nationwide Average: 8.58/10
Bellhop Moving has received overwhelmingly positive feedback for their quick and efficient service, although there were a few instances of dissatisfaction regarding delays and slowness.
Recent Reviews Mention...
“got a truck and one mover at 2:00 instead of 8:00”
“husband and I had to move everything ourselves”
“did not show up at all”
7. Friendliness
9.01/10
Nationwide Average: 8.91/10
Bellhop Moving consistently demonstrates a high level of warmth and courteousness, with many reviews praising their kind, polite, and personable team, despite a few criticisms regarding professionalism and behavior.
Recent Reviews Mention...
“great attitude”
“the actual people were nice”
“the employees are nice”
8. Will Hire Again
6.86/10
Nationwide Average: 8.18/10
Bellhop Moving has a generally favorable perception with many customers expressing a high likelihood of rehiring and recommending the service, despite a notable segment of dissatisfied clients who would not use the service again.
Recent Reviews Mention...
“OVERALL STAY AWAY implies would not hire again”
“would hire Desmond & Kaeson again”
“will add addendum about hiring again”
9. Professionalism
6.92/10
Nationwide Average: 8.31/10
Bellhop Moving has received mixed feedback, with the majority of clients praising their professional conduct, yet a noticeable number of customers reported instances of unprofessionalism.
Recent Reviews Mention...
“conducted themselves professionally”
“unprofessional in handling the move situation”
“Very professional service”
10. Conflict Handling
1.82/10
Nationwide Average: 4.07/10
Bellhop Moving overwhelmingly fails to adequately address or rectify customers' issues post-move, showing a significant lack of effort to resolve claims and complaints, despite a rare instance of offering a total refund.
Recent Reviews Mention...
“did discount my move but not satisfactory”
“still awaiting damage team's reply”
“not helpful post-move, put on hold, never call back”
11. Precision & Care
6.86/10
Nationwide Average: 8.01/10
Bellhop Moving demonstrates a notably mixed performance, with several customers praising their careful and respectful handling of belongings, while a significant number of others report damage to furniture, walls, and personal items.
Recent Reviews Mention...
“the damage was worth way more than the discounts”
“very courteous and careful”
“furniture dropped and damaged”
Customer Insights
Cost: $ 675.00 from 4 reviews
Great Crew Members
| Desmond, Kaeson | very courteous and careful, great attitude |
| Austin, Kaeson | hard working, diligent, and kind |
| Javon, Ian | Javon and Ian were amazing and professional |
| Josh,Tim | Josh and Tim were super efficient and helpful |
| Sheridan | deserved praise for being efficient and pleasant |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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