Marrins' Moving is a company based in Raleigh, NC, offering a unique, personalized level of service for residential, commercial, and international moving. The company takes pride in making the moving process as simple, affordable, and stress-free as possible, ensuring customers receive top-quality service. In addition to its moving services, Marrins' Moving also provides white glove full service storage and secure document storage services. Their location in Durham, NC, allows them to serve customers in the surrounding area, including Morrisville. With a commitment to customer satisfaction and attention to detail, Marrins' Moving is a unique choice for those seeking expert moving services in Raleigh.
Marrins' Moving
About Marrins' Moving
Additional Cities Served: Durham, Cary, Chapel Hill, Apex, Wake Forest, Holly SpringsShow More >
Moving Services
- Local Moving
- Residential Moving
- Commercial Moving
- International Moving
- Full Service Storage
- Piano Moving
- Packing Services
- Hourly Moving
- Document Storage
- Furniture Moving
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Summarized Review of Marrins' Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Marrins' Moving has demonstrated a divide in customer experiences, with numerous reports of exceptional service and satisfaction contrasting sharply with multiple accounts of poor experiences and dissatisfaction.
Recent Reviews Mention...
“conducted themselves so well that I will always recommend your company”
“massive damage and incompetence experienced”
“worst experience ever”
2. Punctuality
Nationwide Average: 8.07/10
Marrins' Moving shows mixed performance, with reviews split between commendations for early arrivals and criticisms for significant delays.
Recent Reviews Mention...
“took over 12 hours to complete a typically 5-hour move”
“called in advance and arrived early”
“took 9 hours longer than estimated”
3. Affordability
Nationwide Average: 7.69/10
Marrins' Moving seems to receive mixed reviews but leans more towards positive experiences, as many customers find their pricing reasonable and appreciate discounts and budget-friendly suggestions, despite some reports of unexpected higher costs.
Recent Reviews Mention...
“Good value compared to other quotes”
“final bill ended up being just about double”
“Paid over $10,000, not worth the service and stress”
4. Communication
Nationwide Average: 7.53/10
Marrins' Moving displays a largely negative experience with multiple instances of unresponsiveness and poor customer service, although there are notably some experiences praising their responsiveness and professionalism.
Recent Reviews Mention...
“office communication was okay, required follow-up”
“the lady on the phone got upset and hung up”
“3 weeks later we’ve had no response from them”
5. Stick to Prices
Nationwide Average: 5.99/10
Marrins' Moving shows a mix of experiences with some customers facing significant discrepancies between quotes and final bills, while others praised the company for its accuracy and adherence to initial estimates.
Recent Reviews Mention...
“quote an attractive price but actual cost higher”
“fraudulent practice suggests prices weren't reliable”
“would not honor the quote I was given”
6. Speed
Nationwide Average: 8.58/10
Marrins' Moving receives mixed feedback—while a significant number of clients found their services to be quick and efficient, others experienced delays and issues that extended the moving process well beyond initial estimates.
Recent Reviews Mention...
“took over 12 hours for a move that should be 5 hours”
“move took significantly longer”
“ran out of room and took an extra day”
7. Friendliness
Nationwide Average: 8.91/10
Marrins' Moving is overwhelmingly regarded as having a friendly, polite, and professional team, despite a few negative experiences.
Recent Reviews Mention...
“conducted themselves so well and were patient”
“they are very nice people”
“team was helpful, patient and kind”
8. Will Hire Again
Nationwide Average: 8.18/10
Marrins' Moving has received mixed reviews, with a significant number of customers expressing dissatisfaction and unwillingness to use their services again, but also a noteworthy portion of clients showing high satisfaction and a strong inclination to rehire and recommend the company.
Recent Reviews Mention...
“will always recommend your company”
“would definitely not hire again”
“would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
Marrins' Moving has received mixed reviews, with a significant number of customers praising the team's efficiency and professionalism, yet several others experienced issues related to unprofessional behavior, lack of experience, and management problems.
Recent Reviews Mention...
“conducted themselves professionally despite difficult situations”
“lack of professionalism in handling items”
“acted like they could care less”
10. Conflict Handling
Nationwide Average: 4.07/10
Marrins' Moving generally shows an overwhelmingly negative performance, with several instances of ignoring claims, refusing to compensate for damages, and a significant delay in addressing customer grievances, despite a few minor efforts to amend situations.
Recent Reviews Mention...
“no effort to rectify damages or respond”
“have not settled insurance for damages”
“Did not respond to claims, making insurance feel worthless”
11. Precision & Care
Nationwide Average: 8.01/10
Marrins' Moving has a mixed reputation, with numerous reports of damaged goods juxtaposed against many satisfied customers praising their careful handling and professional service.
Recent Reviews Mention...
“damaged so much of our furniture”
“incompetent movers damaged expensive items”
“excellent job wrapping items, careful handling”
Customer Insights
Local Move Duration: 5 hours from 12 reviews
Great Crew Members
Oscar B., Maurice T., Charlie H. | were the best, very professional and careful |
Oscar B., Maurice T., Charlie H. | were the best, helpful, patient, kind, and professional. |
Carlos, Abel, Salvador | hard working and great at their job |
Javahn,Kelli,Robert | great help during the move |
Charles Darby, Jarius Barnes | Great to work with, implying good service provided by these individuals |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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