U-Pack is a moving company that has been providing long-distance moving solutions since 1997. Based in Fort Smith, Arkansas, they offer door-to-door moves for homes of all sizes and various situations, including long-distance moving, military moves, cross-country, senior moving, student moves, job relocation, and small moves. While their service area covers nationwide regions, they are also known to offer excellent relocation services amongst the movers in Raleigh, NC. U-Pack is known for its affordable and convenient services, charging only for the equipment space used and always including fuel costs. Their experienced team of consultants offers exceptional customer support to make the moving process as smooth as possible.
U-Pack
Good
based on 453+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Durham, Cary, Chapel Hill, Apex, Wake Forest, Holly SpringsShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.51/10
Nationwide Average: 8.44/10
U-Pack generally receives high praise for its service, making it a recommended option for moving, despite a few reports of negative experiences.
Recent Reviews Mention...
“everyone was professional and made me feel like a priority”
“great work by movers”
“professional, excellent customer service ”
2. Punctuality
7.76/10
Nationwide Average: 8.07/10
U-Pack generally delivers and picks up as scheduled, though there are a few significant complaints regarding delays and missed time frames.
Recent Reviews Mention...
“was on time ”
“responsive and timely”
“delivered ahead of promised timeline”
3. Affordability
8.92/10
Nationwide Average: 7.69/10
U-Pack generally provides great value for money, with the majority of customers finding the service to be very affordable, offering clear pricing, and allowing customers to pay for only what they use, although a few noted high prices in specific circumstances.
Recent Reviews Mention...
“no extra charges”
“the price was the best compared to other options”
“Save a lot of money”
4. Communication
8.08/10
Nationwide Average: 7.53/10
U-Pack generally receives positive feedback for being communicative, professional, and responsive, though there are notable instances of poor communication and customer service issues.
Recent Reviews Mention...
“offered all information I requested”
“phone agents answered questions”
“was communicative ”
5. Stick to Prices
7.65/10
Nationwide Average: 5.99/10
U-Pack generally maintains clear and transparent pricing, honors quotes, and even offers refunds for unused quotes, despite some issues with delivery windows and payment clarity.
Recent Reviews Mention...
“no extra charges”
“received guaranteed delivery as purchased”
“pay exactly what you're quoted”
6. Speed
8.8/10
Nationwide Average: 8.58/10
U-Pack has mixed feedback with instances of delayed services alongside experiences of unexpectedly swift deliveries.
Recent Reviews Mention...
“shipping was fast ”
“got it to our destination very fast”
“my stuff was moved quickly”
7. Friendliness
9.31/10
Nationwide Average: 8.91/10
U-Pack consistently demonstrates outstanding courtesy and helpfulness, with notable mentions of polite, sweet drivers, and an overall positive experience highlighted by their flexibility and skill.
Recent Reviews Mention...
“made sure I was their priority”
“driver's on both sides were very courteous”
“they are friendly”
8. Will Hire Again
8.63/10
Nationwide Average: 8.18/10
U-Pack overwhelmingly receives high praise for its services, with a majority of customers expressing strong intentions to use or recommend the company again, despite a few dissatisfied voices.
Recent Reviews Mention...
“would use U-Pack again and recommend them”
“would highly recommend”
“Highly recommend ”
9. Professionalism
8.32/10
Nationwide Average: 8.31/10
U-Pack generally receives high praise for the professional conduct of its drivers, despite an isolated complaint of customer neglect.
Recent Reviews Mention...
“drivers and representatives were professional”
“very professional drivers”
“overall professional ”
10. Conflict Handling
4.52/10
Nationwide Average: 4.07/10
U-Pack demonstrates a polarizing performance, with some customers praising their prompt and effective resolution efforts, while others lament over ignored requests and inadequate compensation efforts.
Recent Reviews Mention...
“immediately apologized and refunded our bank account”
“barely compensated for my troubles”
“helped us out within an hour”
11. Precision & Care
7.73/10
Nationwide Average: 8.01/10
U-Pack generally ensures items arrive in good condition but has had some issues with cleanliness and minor damages.
Recent Reviews Mention...
“boxes rubbed on furniture but nothing too bad”
“all items arrived in perfect shape”
“everything arrived safe and sound”
Customer Insights
Interstate Move Duration: 5 days from 9 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
208 Muldee St, Durham, NC, 27703
(844) 611-4582
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