1-800-PACK-RAT Moving and Storage is a nationwide company providing convenient, secure, and affordable moving and storage solutions. Their all-steel, portable storage and moving containers ensure customers' items are safe and protected while offering top-notch customer service. Services include long-distance and local moving solutions, on-site storage solutions, secure warehouse storage, and business solutions for moving and storage needs. Their containers are built with ground-level loading and barn-style doors, making packing easier and more efficient for both residential and commercial customers. With a nationwide network of over 65 secure warehouse storage facilities, 1-800-PACK-RAT aims to make moving and storage simple for everyone. If you're interested in other moving services available in our area, you might want to check the list of other movers in Raleigh, NC.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Garner, Clayton, Dunn, Selma, Zebulon, Mount OliveShow More >
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- Use of AllSteel Containers
- Business Solutions
- Professional Labor Services
- Packing Services
- Military Moving Services
- Moving and Storage Facilities
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/06/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for 1-800-PACK-RAT Moving and Storage?
Error. Please try again later.
Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage appears to have a divisive reputation, with customers either praising their moving services and efficiency or expressing deep dissatisfaction and regret over poor service and experiences.
Recent Reviews Mention...
“Pack-Rat made my move a breeze”
“great work by movers”
“recommend this place 5 star”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage has generally disappointed customers with frequent delays and missed appointments, although a few reports indicate timely service.
Recent Reviews Mention...
“was supposed to pick up two pods yesterday.”
“wasted my whole day”
“they were not on time and misinformed about arrival”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage overwhelmingly experiences criticism for their high costs, unexpected charges, and perceived lack of value, though there are isolated mentions of fair pricing and deal satisfaction.
Recent Reviews Mention...
“I am being charged by the new owners.”
“Charged me thousands.”
“the service is too expensive”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives criticism for poor customer service experiences, including issues like long waits, lack of follow-up, and difficulties in reaching support, although a few instances highlight satisfactory interactions.
Recent Reviews Mention...
“poor customer service experience”
“There is no way to contact people.”
“as bad as Comcast/Spectrum customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently underperforms, with numerous complaints about unexpected fees, failure to deliver services as paid for, and not adhering to initial price quotes.
Recent Reviews Mention...
“hasn't provided the service I paid for.”
“surprised by additional fees”
“Effectively stolen my possessions.”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage experiences varied significantly, with customers reporting both highly efficient and significantly delayed services.
Recent Reviews Mention...
“did not deliver my pod”
“did not deliver the container as scheduled”
“fast and efficient move”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for the courteous and friendly behavior of their team, despite a few reports of negative experiences.
Recent Reviews Mention...
“team was courteous”
“very nice guys”
“Behavior likened to vermin, very negative experience.”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage appears to have significantly more customers expressing a strong unwillingness to use their services again compared to those who are satisfied and would consider rehiring.
Recent Reviews Mention...
“would hire Pack-Rat again”
“great work by movers”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage seems to have a mix of high praise for individual employee excellence and numerous reports of unprofessionalism, which suggests inconsistencies in their service quality.
Recent Reviews Mention...
“team was efficient and went above and beyond”
“crew conducted themselves professionally”
“Behaving poorly reflects a lack of professionalism.”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage predominantly shows a significant lack of initiative in resolving issues, marked by numerous instances of poor communication and unaddressed customer complaints, despite a few isolated attempts at making amends.
Recent Reviews Mention...
“focused on cancellation fee over service”
“No phone call from PR to get this fixed.”
“No willingness to rectify theft claim after a month.”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has a mixed record, with many customers experiencing perfect condition of their belongings upon arrival, though there are notable instances of damage and carelessness reported.
Recent Reviews Mention...
“all my belongings arrived in perfect condition”
“Things missing, potential theft of items.”
“Complete lack of care.”
Customer Insights
Cost: $ 2254.00 from 5 reviews
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Mark | Mark went above and beyond to set it at the easiest spot |
| Truck driver | only positive mention for being great |
| Christine J | provided order number, waiting for response |
| Marcy | explained process and provided spot-on estimate |
| Bruce Springstead | Bruce defines customer relationship management |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Raleigh Moving Services
Nearby Cities
