1-800-PACK-RAT Moving and Storage is a company that offers convenient, secure, and affordable solutions for moving and storage. They provide all-steel, portable storage and moving containers, ensuring that customers' items are safe and secure. The company offers services for both long-distance and local moves, as well as on-site storage and warehouse storage solutions. Their containers are weatherproof and designed for ground-level loading, making packing and securing items stress-free. In addition to residential solutions, 1-800-PACK-RAT also provides business solutions for moving and storage needs. This firm, recognized for their focus on excellent customer service, has assisted thousands of customers with cross-country moves, storage for home renovations, and more. For more details about moving services in their area, visit the list of movers in Greensboro, NC.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: High Point, Kernersville, Reidsville, Elon, Archdale, SummerfieldShow More >
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Moving Containers
- Storage Facility Locations
- Residential Solutions
- Business Solutions
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/06/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage has mixed reviews, encompassing experiences of exemplary service and exceptional satisfaction alongside numerous accounts of extreme dissatisfaction and significant service-related issues.
Recent Reviews Mention...
“exceptional service”
“Pack-Rat provided exceptional service”
“Pack-Rat provided an exemplary moving service”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage frequently faces criticisms for their handling of delivery schedules, including significant delays and poor communication, despite some customers reporting timely service.
Recent Reviews Mention...
“delivery was significantly delayed”
“they rescheduled without asking”
“Waited all day and no one informed me they rescheduled.”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews with numerous customers praising its competitiveness and low pricing, while others criticize it for hidden fees and not justifying its cost.
Recent Reviews Mention...
“ordered for its price, implies affordability”
“not worth the money”
“Price matched and came in cheaper than the competition.”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage has significantly varied experiences, with numerous customers complaining about issues such as being on hold for long periods, lack of follow-up, and poor customer service, although a few reports suggest some encounters with communicative and helpful team members.
Recent Reviews Mention...
“team was communicative”
“had multiple issues with communication”
“no communication after issues arose”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently fails to meet the quoted price, with numerous instances of unexpected and additional charges being reported.
Recent Reviews Mention...
“unexpected extra charge”
“Price matched and did not exceed the quoted price.”
“mentioned additional fees than quoted”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage has predominantly been criticized for being extremely slow and inefficient, with numerous instances of delays, rescheduling, and a general lack of promptness in their service.
Recent Reviews Mention...
“move smooth and enjoyable implies speediness”
“rescheduled my pick up twice”
“extremely slow with delivery”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives appreciation for the friendliness of its staff, though there are notable exceptions with some customers experiencing unfriendly behavior.
Recent Reviews Mention...
“their friendly manner was appreciated”
“Workers all seem miserable”
“driver was nice but overall service was bad”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage experiences mixed feedback, with a significant portion of customers expressing dissatisfaction and a reluctance to use their services in the future, while a smaller group remains highly supportive and willing to rehire.
Recent Reviews Mention...
“would hire again”
“highly would recommend Pack-Rat”
“highly recommend Pack-Rat”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage receives mixed reviews with clear polarities, where many customers experienced remarkable professionalism and dedication, while a significant number faced unprofessional behaviors and issues, indicating inconsistency in service quality.
Recent Reviews Mention...
“team's professionalism”
“staff was professional and dedicated”
“Workers seem miserable, implying unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage consistently demonstrates a significant lack of effort and regard in addressing and resolving customer service failures and issues, according to customer feedback.
Recent Reviews Mention...
“tried to resolve with fee waiver but failed communication”
“I had to go through hoops to get proper compensation.”
“only willing to give bare minimum compensation”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has mixed reviews, with several customers commending them for exceptional care and safety of their belongings, while others report significant damage, loss, and theft.
Recent Reviews Mention...
“took exceptional care with all my belongings”
“handled my items with the utmost care”
“damaged container and shifted items”
Customer Insights
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| George Greenfield | George provided exceptional customer service |
| Caiden, Anita | quick to respond, on time, very helpful |
| Luther | Luther took time to place it properly and level it |
| Bobby | dropped off and picked up the unit, was very nice |
| Jaida | responded frequently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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