A family-owned and operated business since 1964, Troy Humphrey Moving & Storage is a premier provider of quality worldwide transportation services. This Jacksonville-based company serves residential, commercial, and military customers with moves across North Carolina and throughout the United States. Even though the moving industry is competitive, Troy Humphrey has repeatedly proven that it can provide customers with honesty and fairness while maintaining professionalism. Its movers are among the best in town. They will go above and beyond to take the stress out of your move. Needing to make a move in Jacksonville, NC? Check out these movers in Jacksonville, NC for your comparison. Troy Humphrey also offers secure storage at its government-approved facility and labor-only truck loading and unloading. Plus, it has all the necessary packing materials to get your belongings safely to their destination. This company is proud to be a member of the North Carolina Movers Association.
Troy Humphrey Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Troy Humphrey Moving & Storage
Additional Cities Served: New Bern, Leland, Kinston, Havelock, Davidson, Morehead CityShow More >
Moving Services
- Local and LongDistance Moving
- Loading & Unloading of Rental Trucks
- Packing Material Sales
- Household Storage
- Climate Controlled Trucks
- PickUp & Delivery Rentals
- Vehicle Storage
- Short Term Storage
- Long Term Storage
- Special Handling Services (Pianos, antiques, etc.)
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Troy Humphrey Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Troy Humphrey Moving & Storage generally appears to provide exceptional, professional, and efficient moving services, though there are isolated reports of dissatisfaction concerning professionalism and care for items.
Recent Reviews Mention...
“exceptional service from the beginning to the end”
“their work is phenomenal and totally pleased every time”
“amazing work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Troy Humphrey Moving & Storage demonstrates a high level of reliability and agility in accommodating various timelines, including last-minute requests, though there had been an isolated incidence of a move taking longer than expected.
Recent Reviews Mention...
“returned back quickly after payment issue”
“came quick for a last minute call”
“came to my rescue at the last minute”
3. Affordability
Nationwide Average: 7.69/10
Troy Humphrey Moving & Storage is highly praised for its reasonable pricing, including offering discounts and very fair charges, despite a single note of the service being expensive.
Recent Reviews Mention...
“reasonably priced”
“affordable price for the hard work”
“pricing was reasonable”
4. Communication
Nationwide Average: 7.53/10
Troy Humphrey Moving & Storage primarily receives positive feedback for their responsiveness and professionalism, though a few customers have had issues with unfriendliness, miscommunication, and delay in responses.
Recent Reviews Mention...
“they are unfriendly and unprofessional”
“very kind and fast service”
“very responsive”
5. Stick to Prices
Nationwide Average: 5.99/10
Troy Humphrey Moving & Storage generally fails to meet their quotations, often resulting in unexpected charges and discrepancies.
Recent Reviews Mention...
“items never received a high value tag as promised”
“didn't stick to the quoted price”
“no indication of changing prices after scheduling”
6. Speed
Nationwide Average: 8.58/10
Troy Humphrey Moving & Storage has generally received commendations for being efficient and quick, though there have been a few significant complaints regarding delays and inefficiencies.
Recent Reviews Mention...
“efficient with our shipment”
“move was completed quickly”
“Quick and easy move.”
7. Friendliness
Nationwide Average: 8.91/10
Troy Humphrey Moving & Storage overwhelmingly receives praise for their professional, courteous, and kind demeanor, despite a few isolated negative experiences regarding manners and professionalism.
Recent Reviews Mention...
“they are unfriendly and unprofessional”
“they were very kind”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Troy Humphrey Moving & Storage receives strong support from the majority of customers for its repeat services, despite a handful of highly dissatisfied clients.
Recent Reviews Mention...
“would not let them move a toothpick”
“would most definitely recommend and use again”
“will always recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Troy Humphrey Moving & Storage generally receives high praise for their professional, diligent, and courteous demeanor, though there are a notable number of reviews that criticize their professionalism and conduct.
Recent Reviews Mention...
“they are unfriendly and unprofessional”
“unprofessional conduct”
“professional and diligent”
10. Conflict Handling
Nationwide Average: 4.07/10
Troy Humphrey Moving & Storage demonstrates a polarizing performance, with some customers appreciating their proactive approach in solving issues, while a significant number criticize their lack of accountability and effort in rectifying mistakes.
Recent Reviews Mention...
“helped me move that same day after a miscommunication”
“They were willing to work with my unique situation”
“did not attempt to right the wrong of stealing”
11. Precision & Care
Nationwide Average: 8.01/10
Troy Humphrey Moving & Storage receives mixed reviews, with many customers praising their careful and attentive approach to moving belongings, but a significant number reporting issues such as theft, loss, and damage of items.
Recent Reviews Mention...
“so careful with our stuff”
“had no damage”
“careful with our belongings”
Customer Insights
Local Move Duration: 4.5 hours from 4 reviews
Great Crew Members
| James, Donald | had the best crew and left a lasting impression |
| Christy, Danny, Melvin, Zeke | made the move extremely easy and were professional |
| Troy Humphrey | deserved praise for making move least stressful |
| Johnny, Robbie, Daniel, Zahkier | Amazing, very thorough, and gentle with our items |
| Troy, Humphrey | They made the experience phenomenal |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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