Since 1997, U-Pack has been an easy and affordable way to move long-distance. With more than 240 service centers across the country, you can move anywhere in the United States! U-Pack will drop off the moving pod. After you pack up your stuff, U-Pack will come back to drive it all to its new home. If you’re relocating to or from one of the seven colleges or universities in the Winston-Salem area, you can also trust U-Pack for student moving services. Although they are not explicitly listed as one of the highly sought-after movers in Greensboro, NC, they do offer a vast range of services. You can rent various equipment from U-Pack, including trailers and containers. You can also hire U-Pack for door delivery and service center delivery, for family movers, military relocations, job moves, and more.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Winston-Salem, High Point, Burlington, Thomasville, Asheboro, KernersvilleShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally provides an excellent moving service with numerous customers expressing high satisfaction and appreciation for their efficiency, customer service, and cost-effectiveness, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“great service despite complex move”
“everything went smooth, such a good deal, made moving easier”
“very satisfied with UPACK's moving service”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally delivers and picks up as promised, with most customers reporting on-time or early service, despite a few instances of timing issues.
Recent Reviews Mention...
“deliver when they say”
“picked up and delivered right when they said they would”
“trailer was delivered on time but no call for arrival”
3. Affordability
Nationwide Average: 7.69/10
U-Pack overwhelmingly presents as an economical and budget-friendly moving solution, highly praised for its competitive pricing, cost efficiency, and notable savings compared to other moving companies, despite a few criticisms regarding additional expenses for shorter distances or perceived overpricing.
Recent Reviews Mention...
“double the price of Pods”
“saved me $500”
“pricing is way better than Pods”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels in customer service, responsiveness, and clarity, despite a few reports of miscommunication and unresponsiveness.
Recent Reviews Mention...
“very nice, explained everything, was not pushy”
“customer service and responsiveness were top notch”
“Communicative ”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally excels in delivering services as promised and maintaining the integrity of initial quotes, with minimal exceptions related to service delivery windows and cancellations.
Recent Reviews Mention...
“guaranteed delivery with highest insurance coverage”
“Quote was the final price”
“only charged for the relocube used”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives high praise for its quick drop-off, pick-up, loading, and unloading processes, although there was an instance of excessively delayed pod delivery.
Recent Reviews Mention...
“very quick drop off/pick up”
“loading and unloading was quick”
“pod delivery was excessively delayed”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently impresses with its professional, courteous, and accommodating team, highlighted by the kindness and pleasant demeanor of its drivers and customer service staff.
Recent Reviews Mention...
“grateful for driver's friendliness and help”
“Drivers were nice and so sweet”
“they were courteous, helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally garners strong recommendations and repeat business intentions from most customers, with a notable high enthusiasm for their service despite a few expressing dissatisfaction and unwillingness to rehire.
Recent Reviews Mention...
“very pleased with U-pack and would use again”
“been telling everyone about them”
“would only use and recommend UPACK going forward”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack consistently demonstrates exceptional service, with customers highly praising the drivers and coordinators for their professionalism, expertise in handling the equipment, and going above and beyond in delivering and picking up items efficiently.
Recent Reviews Mention...
“driver went above and beyond in assisting”
“delivery and pickup were swift and professional”
“excellent at driving the big rigs and the forklifts”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack shows a polarized performance with instances of immediate action and satisfactory resolution alongside significant reports of neglect and inadequate compensation.
Recent Reviews Mention...
“immediately apologized and refunded our bank account”
“Helped us out within an hour”
“ignored my requests and filed claim”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally ensures belongings are delivered in good condition, albeit with a few minor issues and one significant complaint regarding water damage and cleanliness.
Recent Reviews Mention...
“all items arrived in perfect shape”
“nothing was missing and all things were as packed”
“none of our stuff was broken”
Customer Insights
Interstate Move Duration: 6 days from 3 reviews
Great Crew Members
| Jim | helped unload items and worked overtime |
| Annie,Brenda | went above and beyond for us |
| Jorge Lopez | Jorge was kind, professional, and a great driver |
| AWESOME, nice | manager was helpful and the guy at Durham was very nice |
| Lupita Barraza | recieved great customer service from Lupita Barraza |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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