All American Relocation is a full-service, award-winning moving company based in Raleigh and Charlotte, North Carolina. Owned and operated by Brett Plummer and John Potts, the company has over 150 employees and offers residential and commercial relocation services, including local, long-distance, and international moving. In addition, they provide storage, office planning, design, and installation services. With a strong dedication to customer satisfaction, All American Relocation operates by the motto "Whatever It Takes," ensuring that each move is carried out with compassion, understanding, and trust.
All American Relocation
About All American Relocation
Additional Cities Served: Apex, Wake Forest, Holly Springs, Garner, Fuquay-Varina, MorrisvilleShow More >
Moving Services
- Local moving
- Long distance moving
- International moving
- Residential moving
- Commercial moving
- Employee relocation
- Local storage services
- Office planning and design
- Installation services
- Commercial storage services
Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of All American Relocation
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
All American Relocation generally provides outstanding and professional moving services, though a few customers have reported negative experiences, including issues with service and handling.
Recent Reviews Mention...
“deliver outstanding service that exceeds our expectations”
“Wonderful service overall”
“great job from start to finish”
2. Punctuality
Nationwide Average: 8.07/10
All American Relocation generally demonstrates timeliness and respect for schedules, despite a few instances of delays and communication issues.
Recent Reviews Mention...
“on time”
“under a lot pressure to make this move happen on schedule”
“they were timely”
3. Affordability
Nationwide Average: 7.69/10
All American Relocation tends to quote lower initially but frequently ends up significantly increasing prices, leading to widespread customer dissatisfaction.
Recent Reviews Mention...
“ended up paying much more than quoted”
“best price quote I got out of four companies”
“confident with the estimate given”
4. Communication
Nationwide Average: 7.53/10
All American Relocation generally receives high praise for excellent customer service and responsiveness, though there are notable instances of significant communication failures on crucial days such as moving and delivery, suggesting inconsistency in their communication standards.
Recent Reviews Mention...
“excellent communication”
“fantastic customer service”
“impossible to communicate on moving day”
5. Stick to Prices
Nationwide Average: 5.99/10
All American Relocation frequently faces criticism for significantly increasing prices beyond initial quotes, with many customers experiencing unexpected and unexplained surcharges.
Recent Reviews Mention...
“price increased unexpectedly multiple times”
“estimate given is reliable unless changes made”
“Falsified quote to get business.”
6. Speed
Nationwide Average: 8.58/10
All American Relocation generally receives high praise for their efficiency and quick performance, although there are notable exceptions concerning significant delays.
Recent Reviews Mention...
“worked quick”
“team was efficient”
“Everything went well”
7. Friendliness
Nationwide Average: 8.91/10
All American Relocation overwhelmingly receives praise for the courteous, kind, and professional demeanor of its staff, although a few accounts noted issues with rudeness and lack of customer service skills.
Recent Reviews Mention...
“courteous”
“kind and helpful”
“went above and beyond”
8. Will Hire Again
Nationwide Average: 8.18/10
All American Relocation enjoys overwhelmingly positive feedback, with a vast majority of customers highly recommending their services and expressing a strong intent to use them for future moves, despite a few vocal detractors.
Recent Reviews Mention...
“recommend them highly and would use again”
“would definitely use them again”
“Best move experience”
9. Professionalism
Nationwide Average: 8.31/10
All American Relocation generally receives high praise, with the majority of customers highlighting their professional and courteous service, despite a few reports of unprofessionalism.
Recent Reviews Mention...
“Both professional and courteous”
“extremely professional”
“unprofessional sell tactics”
10. Conflict Handling
Nationwide Average: 4.07/10
All American Relocation overwhelmingly fails to satisfactorily address or rectify customer issues, with a notable exception where they fixed an issue at no additional charge.
Recent Reviews Mention...
“did not rectify issues satisfactorily”
“they responded and took appropriate action”
“did not rectify missing furniture issue”
11. Precision & Care
Nationwide Average: 8.01/10
All American Relocation generally receives high praise for their meticulous attention to detail and the careful handling of clients' belongings, though there are notable instances of dissatisfaction regarding damage and mishandling.
Recent Reviews Mention...
“attention to detail”
“didn't break anything”
“handled my property with care”
Customer Insights
Cost: $ 4586.00 from 8 reviews
Interstate Move Duration: 2 days from 3 reviews
Great Crew Members
Chris | was initially helpful with sale |
Mary, Chris, Donna | commendable communication and smooth process |
Chris, Mary, James | Chris, Mary, and James were attentive and answered questions |
Mary | was extremely helpful and communicative |
Mary | deserved praise for coordinating the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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