Family Movers Express is a Raleigh, NC-based moving company established in 2012. It specializes in different types of residential and commercial moves and can help seniors and students relocate. In addition to moving household items and office furniture, the Family Movers Express team can pack and unpack your belongings for you. They provide all of their clients with packing materials, checklists, and organizing tips to make your transition go as smoothly as possible, even performing a final sweep, so nothing gets left behind. For those who need it, the company also offers 30 days of free inventoried warehousing with options for long-term storage in its secure, climate-controlled facilities. Its long-distance service covers the entire East Coast, so no matter where you’re moving, it can help make that happen. Family Movers Express is a company you can trust. It is licensed, insured, and bonded.
Family Movers Express
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About Family Movers Express
Additional Cities Served: Durham, Cary, Chapel Hill, Apex, Burlington, Rocky MountShow More >
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Moving Services
- Local Moving
- Residential Moving
- Student Moving
- Senior Moving
- Commercial Moving
- Packing Materials
- Secure Items
- Packing
- Checklists
- Loading Order
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Summarized Review of Family Movers Express
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Family Movers Express generally provides exceptional service with satisfied customers applauding their professionalism, efficiency, and positive moving experiences, although there are notable instances of dissatisfaction concerning overcharging, unprofessional behavior, and damage to belongings.
Recent Reviews Mention...
“Simple 2 man job turned into 4 movers and overcharged”
“decided to use this company over four others”
“These are the best movers I have ever had”
2. Punctuality
Nationwide Average: 8.07/10
Family Movers Express receives mixed reviews, with several customers praising their on-time arrivals and prompt service, while a notable number express dissatisfaction due to significant delays and lack of timely communication.
Recent Reviews Mention...
“the movers were on time as promised”
“no movers have arrived as of 7pm”
“waiting and had to call to inquire about ETA”
3. Affordability
Nationwide Average: 7.69/10
Family Movers Express receives mixed opinions with several customers praising their flat rates and discounts, indicating good deals, but an equally significant number express dissatisfaction with unexpected price increases and higher final bills than quoted.
Recent Reviews Mention...
“Final bill was significantly higher than quoted”
“offer flat rate which implies good affordability”
“more pricey but received a discount”
4. Communication
Nationwide Average: 7.53/10
Family Movers Express experiences a stark divide in customer experiences, with some praising their great customer service and updates, while a significant number report issues with rudeness, lack of updates, miscommunication, and poor responsiveness.
Recent Reviews Mention...
“Great customer service”
“no updates after initial call”
“Nick was rude and unhelpful”
5. Stick to Prices
Nationwide Average: 5.99/10
Family Movers Express has a generally negative reputation, with multiple instances of customers experiencing unexpected and significantly higher charges than originally quoted.
Recent Reviews Mention...
“Final bill was more than triple the quote”
“flat rate meant no surprises with cost”
“The bill went up unexpectedly by $846.”
6. Speed
Nationwide Average: 8.58/10
Family Movers Express has mixed reviews, with many customers praising their efficiency and quickness, while a significant number report issues like delays and slow service.
Recent Reviews Mention...
“efficient implies speediness”
“movers never arrived for move”
“completed the move efficiently”
7. Friendliness
Nationwide Average: 8.91/10
Family Movers Express is overwhelmingly praised for their pleasant, professional, and courteous staff, though there are isolated complaints of unprofessional behavior.
Recent Reviews Mention...
“crew couldn't be any nicer”
“the most personable movers”
“the movers were actually pretty pleasant”
8. Will Hire Again
Nationwide Average: 8.18/10
Family Movers Express has generally garnered positive feedback, with numerous customers expressing high satisfaction and intent to use their services again, despite a noticeable minority of critical voices highlighting significant discontent.
Recent Reviews Mention...
“would not hire again due to overcharging”
“would definitely hire again”
“would give more than 5 stars if possible”
9. Professionalism
Nationwide Average: 8.31/10
Family Movers Express generally receives praise for professional behavior, though there are notable instances of unprofessionalism that impact their overall perception.
Recent Reviews Mention...
“very professional behavior”
“very professional work”
“professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Family Movers Express has consistently demonstrated a lack of effort to address and rectify customer complaints and issues, including billing errors, insufficient reimbursements, and an overall unwillingness to acknowledge or compensate for mistakes made during moves.
Recent Reviews Mention...
“attempted to charge extra, gaslighting mentioned”
“haven't received my money back”
“he said he was refunding me”
11. Precision & Care
Nationwide Average: 8.01/10
Family Movers Express generally demonstrates a high level of attentiveness and caution, albeit with a few instances of mishandling reported.
Recent Reviews Mention...
“Chris & William were careful with items”
“all furniture put together properly”
“wrapped everything carefully and extensively”
Customer Insights
Cost: $ 2743.00 from 6 reviews
Local Move Duration: 7.25 hours from 6 reviews
Great Crew Members
| Michael, Chris, John, Mike | efficient use of truck space |
| Chris, William | Chris & William did an excellent job |
| Nick | helped list our home for sale too |
| Nick | cut the price in half for me |
| Kevin, Chris | careful, kind, and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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