Operating for nearly 25 years, PODS Moving & Storage has become a dependable source for moving and storage solutions. They have a significant presence in the United States with over 245 Storage Center locations and also extend their services internationally in Canada, Australia, and the United Kingdom. Notably, PODS garnered recognition as the best moving and storage container company of 2023 by Move.org. The company's service lineup includes moving, storage, and a combination of both, tailor-made for the flexible and convenient requirements of their customers. Alongside these, PODS also offers multiple container sizes (8-foot, 12-foot, and 16-foot), and additional services such as car shipping, moving supplies, and packing and loading assistance. Whether you're looking for Raleigh, NC moving services or need assistance with storage, PODS is ready to assist with your demands.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Durham, Cary, Garner, Morrisville, Clayton, CarrboroShow More >
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- Storage Services
- OnSite Storage
- Storage at PODS Facilities
- Packing and Loading Assistance
- Moving Supplies Delivery
- Car Shipping
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has generally received negative reviews, with a majority of customers expressing dissatisfaction through very low ratings, although there are a few instances of positive feedback citing good experiences.
Recent Reviews Mention...
“great working with PODs”
“Easy and reliable”
“horrible overall experience with pod redelivery”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally struggles with on-time deliveries and pickups, leading to dissatisfaction among most customers.
Recent Reviews Mention...
“pod not delivered on time”
“Arrived on time”
“driver was 2 hours late”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers finding its pricing reasonable and competitive, while others express concerns over being double charged or questioning the value for money.
Recent Reviews Mention...
“looking for affordable storage space”
“great value”
“great price”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally struggles with effective customer service, often characterized by poor follow-up, the need for customers to repeatedly share their issues, and a notable lack of helpful communication across multiple instances.
Recent Reviews Mention...
“PODS communicated their policy clearly”
“poor communication from customer service”
“the website and communication tools are difficult to use”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently falls short by implementing unexpected charges, denying refunds, circumventing liability through fine print, and adding significant costs for expedited services.
Recent Reviews Mention...
“price quoted initially was not the final price”
“back-end systems are often unavailable”
“charged extra for a service that wasn't needed”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage receives negative feedback due to the extended time taken to resolve issues.
Recent Reviews Mention...
“moved room of furniture efficiently”
“pod stayed at the warehouse too long”
“every step filled with "operational" problems”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage is consistently respected and professional at every step.
Recent Reviews Mention...
“Customer service was rude and rushed.”
“drivers were nice and helpful”
“Driver was friendly and knowledgeable”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives feedback from customers indicating a high level of dissatisfaction and a strong reluctance to use their services again, despite a few outliers who would recommend or hire the company again.
Recent Reviews Mention...
“will continue to work with them in the future”
“would hire again”
“definitely recommend this”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives criticism for lacking knowledge and professionalism, though there are rare instances where they are praised for being consistently professional.
Recent Reviews Mention...
“customer service reps did nothing”
“Drivers are professional”
“delivery/pickup drivers on either end of our move, very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort in resolving customer issues, with an exception being a positive experience attributed to an individual named Sandy.
Recent Reviews Mention...
“failed to rectify communication errors promptly”
“ignored requests for expediting or a credit”
“did not care about the roach issue”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has a notably poor track record, with customers reporting property damage, infestations, and the need to dispose of items due to careless practices."
Recent Reviews Mention...
“my ornamental tree was damaged”
“things thrown around and broken”
“major water damage to belongings”
Customer Insights
Cost: $ 450.00 from 7 reviews
Interstate Move Duration: 10 days from 5 reviews
Great Crew Members
| The last person | was courteous, understanding and found a solution |
| Greg Lange | kind, professional, cleared driveway with leaf blower |
| Jamel,Katrina | provided exceptional customer service |
| Donna | great to work with on the drop off/pickup |
| Kitrail Hargrove | Kitrail was professional, friendly and on-time |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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