PODS Moving & Storage has been in business for nearly 25 years, providing flexible and convenient moving and storage solutions. The company offers portable storage containers that are delivered to the customer's location, with contactless service to ensure safety. Customers can take their time loading their belongings at their own pace. For temporary storage, PODS can pick up the loaded container and securely store it at their local facility until it's needed again. PODS also offers packing supplies, moving supplies, and car shipping services. To ease the overwhelming search for reputable moving services, we suggest you consult the list of trusted Wilmington, NC relocation experts, a page dedicated to qualified professionals in the moving and storage industry. The company operates across the US, Canada, Australia, and the United Kingdom, with over 245 storage center locations servicing 46 states and 6 provinces.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Jacksonville, Leland, Oak Island, Carolina Beach, Shallotte, WallaceShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- MoveIn Services
- Safely Ship Your Vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives overwhelmingly negative feedback, with numerous customers expressing deep dissatisfaction, though a couple recount positive experiences.
Recent Reviews Mention...
“great work by movers”
“completely seamless experience”
“happy with POD service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage appears to struggle with timely deliveries and pickups, with numerous reports of being significantly late or not showing up, although there are a couple of instances where they were commended for being on time.
Recent Reviews Mention...
“belongings arrived on time”
“Everything was on time”
“Delayed Pod in transit”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is highly regarded for its cost-effective solutions, offering economical container rental prices and presenting a more affordable alternative to full-service moving.
Recent Reviews Mention...
“no paying for gas enhances affordability”
“nice surprise with Black Friday sale”
“3x cheaper than the competition”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally delivers unsatisfactory experiences, with many customers reporting poor customer service, inadequate information on service limitations, and a lack of prompt and effective communication.
Recent Reviews Mention...
“received texts and emails for updates”
“completely seamless experience”
“communication from beginning to end was amazing”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to maintain their initial quotes, often resulting in customers facing unexpected charges, additional fees, and double billing.
Recent Reviews Mention...
“fee covers the whole month, no hidden costs”
“knew the amount going to pay”
“Quoted different prices, added unexpected fees”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage is severely criticized for having impertinent customer service representatives.
Recent Reviews Mention...
“Big smile - figured everything out!”
“drivers were very professional and courteous”
“employees were courteous”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage faces overwhelming dissatisfaction, with a significant majority of customers expressing they would not employ their services in the future.
Recent Reviews Mention...
“recommend this company and would hire again”
“highly recommend PODS”
“Highly recommend PODS”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is generally seen as lacking, with complaints around unprofessional behavior and poor customer service, despite a few instances of respectful and professional conduct.
Recent Reviews Mention...
“drivers conducted themselves professionally”
“employees were knowledgable”
“Driver refused to reorient POD despite request”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage largely fails to adequately address or resolve customer issues, despite a singular instance of exceptional service.
Recent Reviews Mention...
“did not rectify delayed Pod issue”
“didn't work with me on a new delivery date”
“didn't rectify a safety issue”
10. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has overwhelmingly negative feedback due to instances of damage, uncleanliness, and infestation affecting customers' possessions.
Recent Reviews Mention...
“My belongings arrived in perfect condition”
“only had a couple of minor items damaged”
“contents of my POD were heavily damaged”
Customer Insights
Cost: $ 787.00 from 7 reviews
Interstate Move Duration: 5 days from 3 reviews
Great Crew Members
| Dawn | Dawn Shivers at the Warehouse was the best. |
| Andrea, Charles | Andrea was helpful with my initial quote, Charles was friendly |
| Greg Lange | kind, professional, cleared driveway of pine needles |
| Ben Felner | Ben Felner came to see the damage personally. |
| Ben | Ben the owner is fantastic |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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