1-800-PACK-RAT is a moving and storage company that provides all-steel, weatherproof, portable moving and storage containers alongside excellent customer service. Their services include long-distance moving solutions, where they deliver the moving container to your location, pick it up once packed, and deliver it to your new home. They also offer local moving solutions, on-site storage solutions, and secure warehouse storage solutions, with over 65 nationwide locations. Serving as one of the movers in Wake Forest, NC, 1-800-PACK-RAT aims to make moving and storage simple, allowing customers to benefit from ground-level loading and flexible storage options for both residential and business clients.
1-800-Pack-Rat, Llc
1-800-Pack-Rat, Llc
based on 527+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-Pack-Rat, Llc
Additional Cities Served: Clayton, Rolesville, Zebulon, Creedmoor, Louisburg, Red OakShow More >
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Compare Us to The Competition
- Moving Containers
- Storage Facility Locations
- Moving Resources
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of 1-800-Pack-Rat, Llc
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.74/10
Nationwide Average: 8.44/10
1-800-Pack-Rat, Llc experiences significantly mixed reviews, with numerous customers expressing strong dissatisfaction with service and business practices, although there are some instances of highly positive endorsements.
Recent Reviews Mention...
“unhappy with the company and its business practices”
“not satisfied with the service received”
“highly recommend pack rat”
2. Punctuality
3.61/10
Nationwide Average: 8.07/10
1-800-Pack-Rat, Llc struggles significantly with on-time deliveries and pickups, with many customers reporting delays and a lack of communication.
Recent Reviews Mention...
“container not dropped off or picked up on scheduled days”
“container was delayed”
“received a call about delay shortly before scheduled time”
3. Affordability
4.15/10
Nationwide Average: 7.69/10
1-800-Pack-Rat, Llc receives mixed reviews, with some customers finding their services reasonably priced and competitive, while many others criticize the company for high costs driven by unexpected charges, fees, and overall expenses that were perceived as excessive.
Recent Reviews Mention...
“outrageous quote for the distance”
“spent over $24,000, which seems expensive”
“very expensive for the service received”
4. Communication
3.96/10
Nationwide Average: 7.53/10
1-800-Pack-Rat, Llc experiences significant inconsistencies, with numerous customers reporting poor service and lack of responsiveness, despite a few instances of high praise for individual representatives and satisfactory interactions.
Recent Reviews Mention...
“cancellation policy valued over customer service”
“Erica Perry answered all my questions”
“Erica provided excellent customer service.”
5. Stick to Prices
2.72/10
Nationwide Average: 5.99/10
1-800-Pack-Rat, Llc frequently fails to adhere to their initial quotes, often charging additional fees not included in the original estimate, with few exceptions of meeting their commitments.
Recent Reviews Mention...
“charged fees for company's errors and overcharged”
“increased quoted price by hundreds”
“did not stick to delivery commitment”
6. Speed
3.04/10
Nationwide Average: 8.58/10
1-800-Pack-Rat, Llc consistently experiences delays ranging from shipping times to the actual moving process, leading to widespread dissatisfaction among customers.
Recent Reviews Mention...
“pick up was delayed”
“they waited 19 days to begin to ship”
“took 6.5 hours for a small one-bedroom move”
7. Friendliness
7.85/10
Nationwide Average: 8.91/10
1-800-Pack-Rat, Llc appears to predominantly offer courteous and respectful service with drivers and staff generally being described as friendly and professional, despite a few negative experiences regarding employee demeanor.
Recent Reviews Mention...
“Driver was courteous”
“employees could care less”
“respectful drivers”
8. Will Hire Again
3.85/10
Nationwide Average: 8.18/10
1-800-Pack-Rat, Llc faces significant customer dissatisfaction, with numerous clients expressing they would not use or recommend their services again due to various negative experiences.
Recent Reviews Mention...
“won't use Pack Rat for upcoming move”
“recommend this company and would hire again”
“should not have to raise my voice to get service”
9. Professionalism
4.65/10
Nationwide Average: 8.31/10
1-800-Pack-Rat, Llc appears to struggle with consistency, receiving both high praise for certain staff members' professionalism and significant criticism for unprofessional behavior and poor service from others.
Recent Reviews Mention...
“Driver was cautious and courteous”
“bad customer service experience and lack of urgency”
“incompetent throughout the moving process”
10. Conflict Handling
1.12/10
Nationwide Average: 4.07/10
1-800-Pack-Rat, Llc overwhelmingly demonstrates a lack of effort and concern in addressing and rectifying customer complaints and issues.
Recent Reviews Mention...
“more concerned with collecting fines”
“concerns not addressed until frustration was shown”
“compensation offered was not sufficient”
11. Precision & Care
5.49/10
Nationwide Average: 8.01/10
1-800-Pack-Rat, Llc has mixed reviews, with numerous customers highlighting exceptional service and undamaged items, while a significant portion also report negligence leading to damaged and mishandled belongings.
Recent Reviews Mention...
“nothing in the container had shifted”
“damaged our 210 gal fish tank”
“items were damaged due to movers' negligence”
Customer Insights
Cost: $ 3553.00 from 8 reviews
Interstate Move Duration: 21 days from 5 reviews
Great Crew Members
| Erica Perry | Erica Perry is the greatest |
| Erica | provided excellent customer service and cared about my move. |
| Caleb | helped me with the right size container and treated me like a VIP |
| Marcy | very thoroughly understood our needs |
| Luther | took time to place and level the pod properly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Wake Forest Moving Services
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