Compass Self Storage is a one-stop-shop for all your storage needs, offering various services at multiple locations across the United States. The company acts as a storage concierge service, providing packing and moving supplies, arranging truck rental, and contacting moving services in Burlington, NC on your behalf. With a focus on customer satisfaction, Compass Self Storage offers a range of options including personal storage, business storage, and boat & RV storage, as well as climate-controlled units, indoor units, contactless rentals, and secure entry access. Compass prides itself on clean, secure, and easily accessible facilities with exceptional customer service.
Compass Self Storage
Good
based on 921+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.37/10
Nationwide Average: 8.44/10
Compass Self Storage appears to excel, highlighted by numerous commendations for exceptional customer service, particularly noting employees like Maria and Chelsea, alongside praises for their movers and the professionalism and efficiency overall, though it does face minimal criticism regarding cost and a couple of lesser experiences.
Recent Reviews Mention...
“Greatest service far and beyond”
“great work by movers”
“Absolutely amazing customer service”
2. Punctuality
8.12/10
Nationwide Average: 8.07/10
Compass Self Storage consistently demonstrates efficiency through timely service and readiness of facilities and vehicles when needed.
Recent Reviews Mention...
“Maria was very timely”
“Prompt”
“the truck was ready when needed”
3. Affordability
7.84/10
Nationwide Average: 7.69/10
Compass Self Storage is predominantly praised for its reasonable prices and efforts in providing the best deals, though a few customers express concerns over consistent rent increases.
Recent Reviews Mention...
“it was affordable”
“prices are very reasonable”
“prices are extremely reasonable”
4. Communication
9.39/10
Nationwide Average: 7.53/10
Compass Self Storage excels with overwhelmingly positive feedback highlighting their staff's clarity, helpfulness, and excellent customer service, despite isolated issues with phone accessibility and storage access codes.
Recent Reviews Mention...
“Marie and Ashley made process clear”
“answering all of my questions”
“Chelsea and her mother were great to deal with”
5. Stick to Prices
2.47/10
Nationwide Average: 5.99/10
Compass Self Storage frequently increases their prices and imposes unexpected service fees, leading to dissatisfaction among customers.
Recent Reviews Mention...
“keeps increasing prices frequently”
“Raise prices every 6 months”
“not informed about the $25 service fee”
6. Speed
8.99/10
Nationwide Average: 8.58/10
Compass Self Storage is universally praised for its fast and efficient service.
Recent Reviews Mention...
“it was quick”
“fast service”
“worked fast”
7. Friendliness
9.73/10
Nationwide Average: 8.91/10
Compass Self Storage consistently exhibits outstanding customer service, with numerous commendations for the warm, professional, and helpful demeanor of their staff, particularly highlighting individuals like Maria and Chelsea for their exceptional contributions, despite a solitary complaint regarding attitude.
Recent Reviews Mention...
“Marie and Ashley were patient and helpful”
“quick and courteous”
“Chelsea was great”
8. Will Hire Again
9.04/10
Nationwide Average: 8.18/10
Compass Self Storage enjoys overwhelmingly positive feedback with the majority of customers expressing a strong likelihood of repeated patronage and recommending their services to others.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend her to anyone looking”
“recommend this facility to everyone know”
9. Professionalism
9.41/10
Nationwide Average: 8.31/10
Compass Self Storage receives overwhelmingly positive recognition, especially highlighting individual members such as Maria, Chelsea, and Gina for their professionalism, knowledge, and helpfulness, despite a few isolated criticisms of management.
Recent Reviews Mention...
“thanks to Chelsea and Maria for their professionalism”
“Maria went over and beyond”
“Maria's professionalism was outstanding”
10. Conflict Handling
6.57/10
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a generally proactive approach with standout employees making significant efforts to address and correct issues, despite some experiences where resolutions were not achieved or faced policy constraints.
Recent Reviews Mention...
“Maria went above and beyond to help”
“Manager kept and returned lost item after a year.”
“recognizes customer's name and is willing to address old grievances”
Customer Insights
Cost: $ 238.00 from 5 reviews
Great Crew Members
| Maria, Chelsea | quick and courteous, answered all questions |
| Marie,Ashley | they were patient and explained the process completely |
| Chelsea | took the time to show us the unit |
| Chelsea,Maria | provided outstanding service |
| Maria | Maria was awesome very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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