Stevens Moving & Storage of Cleveland
Additional Cities Served: Akron, Parma, Lorain, Elyria, Lakewood, Cuyahoga FallsShow More >
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Summarized Review of Stevens Moving & Storage of Cleveland
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Stevens Moving & Storage of Cleveland appears to struggle with customer satisfaction, with numerous complaints about broken items, service discrepancies, and poor experiences offsetting a few instances of high praise.
Recent Reviews Mention...
“worked tirelessly and aimed to please”
“stress-free moving day and no broken things”
“Deshawn and his crew were amazing”
2. Punctuality
Nationwide Average: 8.07/10
Stevens Moving & Storage of Cleveland generally struggles with timely service, as evidenced by instances of significantly late arrivals and showing up on the wrong day, despite an occurrence of arriving early.
Recent Reviews Mention...
“they got the job done in estimated time”
“started on time”
“arrived early”
3. Affordability
Nationwide Average: 7.69/10
Stevens Moving & Storage of Cleveland has mixed reviews, with some customers finding their services reasonably priced or even below budget, while others criticized them for being expensive or demanding more money than initially quoted.
Recent Reviews Mention...
“Fair price”
“Good value”
“reasonably priced”
4. Communication
Nationwide Average: 7.53/10
Stevens Moving & Storage of Cleveland severely struggles, with customers experiencing unreturned calls, unanswered emails, a lack of important updates, and an overall unresponsive and misleading interaction.
Recent Reviews Mention...
“great communication skills”
“communicated well during the move”
“became unresponsive to emails and calls”
5. Stick to Prices
Nationwide Average: 5.99/10
Stevens Moving & Storage of Cleveland generally does not maintain consistency, with most customers reporting significant increases from the original estimates.
Recent Reviews Mention...
“job done in estimated time implies sticking to quoted prices”
“cut a check for less than promised”
“quote was "wrong" and price increased significantly”
6. Speed
Nationwide Average: 8.58/10
Stevens Moving & Storage of Cleveland overall appears to struggle with efficiency, marked by slow moving, excessive breaks, and longer than expected moving times, despite an isolated instance of expedited service.
Recent Reviews Mention...
“finished an hour sooner than anticipated”
“got the job done in estimated time”
“Record time for the move”
7. Friendliness
Nationwide Average: 8.91/10
Stevens Moving & Storage of Cleveland generally receives positive remarks for their staff's positive attitudes and kindness, though there have been instances of unprofessional behavior such as leaving trash behind and not following instructions.
Recent Reviews Mention...
“aimed to please and very helpful”
“very kind and flexible”
“nice and fun crew”
8. Will Hire Again
Nationwide Average: 8.18/10
Stevens Moving & Storage of Cleveland generally faces a negative sentiment, with a majority of customers expressing a lack of interest in rehiring or recommending their services, despite a few positive acknowledgments of their efforts.
Recent Reviews Mention...
“I highly recommend”
“really appreciate their help and would hire again”
“would recommend them to anyone”
9. Professionalism
Nationwide Average: 8.31/10
Stevens Moving & Storage of Cleveland appears to have mixed reviews, with some customers praising their hard work and service, and others criticizing them for unprofessional behavior and lack of proper equipment.
Recent Reviews Mention...
“very professional service throughout”
“crew were amazing and kind”
“professional in getting job done efficiently”
10. Conflict Handling
Nationwide Average: 4.07/10
Stevens Moving & Storage of Cleveland predominantly demonstrates a lack of responsiveness and initiative in addressing and rectifying issues, notwithstanding one instance of a positive action to fix a mistake.
Recent Reviews Mention...
“Bethany resolved issues and showed great leadership”
“did not do right when they break things”
“wrote a check for less than owed”
11. Precision & Care
Nationwide Average: 8.01/10
Stevens Moving & Storage of Cleveland generally receives negative feedback, with multiple reports of broken items, unprofessional behavior, and lack of responsibility for damages.
Recent Reviews Mention...
“no dents, dings, or broken things”
“made sure furniture was carefully placed”
“great care with my things”
Customer Insights
Local Move Duration: 8 hours from 3 reviews
Great Crew Members
| John Bishop | verified best qualified service |
| Deshawn, John | Deshawn led well, John was helpful in scheduling |
| Bethany | showed great leadership and problem solving skills |
| Shaw, Chris | very detailed oriented and customer focused |
| TJ, Jay, Steven | great team for our move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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