Compass Self Storage is a nationwide company with multiple locations across the United States, offering premium self storage and moving services. Forest Park, OH movers benefit from the range of services provided by the company. The company acts as a storage concierge service, providing packing and moving supplies, arranging truck rental, and contacting moving services on behalf of their clients. They cater to a variety of storage needs, including personal storage, business storage, and boat and RV storage. Compass Self Storage focuses on customer satisfaction and offers a range of features such as climate-controlled units, indoor units, contactless rentals, digital surveillance, and secure entry access.
Compass Self Storage
based on 789+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
- Climate Controlled Units
- Indoor Units
- Boxes & Moving Supplies
- Month to Month Leases
- Online Rental Available
- Secure Entry Access
- Small Business Storage
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.86/10
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelming praise for their excellent service, professionalism, and pleasant staff, albeit with a few criticisms regarding poor service.
Recent Reviews Mention...
“great service”
“this is the best place for storage”
“great work by movers”
2. Affordability
7.65/10
Nationwide Average: 7.69/10
Compass Self Storage is predominantly viewed as offering reasonable and competitive prices, with numerous clients praising its cost-effectiveness despite a few grievances about high rates and price increases.
Recent Reviews Mention...
“very affordable”
“becoming very expensive”
“prices were better than other places checked”
3. Communication
9.19/10
Nationwide Average: 7.53/10
Compass Self Storage appears to overwhelmingly excel in customer service, with numerous mentions of helpful, informative, and friendly staff, despite a few instances of communication issues such as difficulty in contacting the company.
Recent Reviews Mention...
“Great customer service”
“great customer service”
“representative were very helpful and informative”
4. Stick to Prices
2.76/10
Nationwide Average: 5.99/10
Compass Self Storage generally performs poorly, often raising rates unexpectedly, though there is an exception where a customer benefited from a promotional rate.
Recent Reviews Mention...
“taking advantage by raising storage prices”
“lie about correcting their mistakes”
“went from paying $150 to $300 in less than a year and a half”
5. Speed
8.99/10
Nationwide Average: 8.58/10
Compass Self Storage receives high praise for its fast, quick, and easy moving process as well as its speedy service.
Recent Reviews Mention...
“it was fast”
“fast service”
“quick”
6. Friendliness
9.85/10
Nationwide Average: 8.91/10
Compass Self Storage consistently receives praise for their kind, helpful, and attentive staff, often highlighted by individual commendations for their welcoming and customer-focused service.
Recent Reviews Mention...
“Barb provided kind service”
“they are pleasant and attentive”
“Moustapha was very kind”
7. Will Hire Again
8.48/10
Nationwide Average: 8.18/10
Compass Self Storage demonstrates a largely positive sentiment with the majority of customers expressing satisfaction and a strong likelihood of rehiring, although there are a notable few who expressed discontent primarily regarding service issues such as price increases, management, and communication troubles.
Recent Reviews Mention...
“would hire again”
“would recommend this storage location to others”
“would not hire again due to price raising”
8. Professionalism
9.06/10
Nationwide Average: 8.31/10
Compass Self Storage overwhelmingly receives praise for their professionalism, courtesy, and knowledgeable staff, despite a few isolated criticisms regarding customer service and staff behavior.
Recent Reviews Mention...
“Barb was such a professional”
“very professional and it’s a very safe place”
“courteous and informative”
9. Conflict Handling
2.97/10
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a deeply concerning inconsistency, with most customers feeling neglected and dissatisfied, though a few acknowledge exceptional efforts in resolving issues.
Recent Reviews Mention...
“Does not care about the clients or the theft issues”
“did not go beyond to rectify the damage”
“they lie about correcting their mistakes”
10. Precision & Care
6.7/10
Nationwide Average: 8.01/10
Compass Self Storage receives mixed feedback, with reports of excellent service and security contrasted by instances of theft and lost possessions.
Recent Reviews Mention...
“had their storage units completely emptied out”
“things were safe”
“Alex took great care of me”
Great Crew Members
| Khadim | Khadim deserves praise. |
| Khadim | Khadim was very helpful |
| Khadim | Thankful for Khadim's help |
| Khadim | great work by Khadim |
| Barb | Barb provided informative and kind service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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