Compass Self Storage is a comprehensive storage solution provider with several neighborhood locations across the United States. The company adopts a concierge approach, offering assistance with packing and moving supplies, truck rental, and contacting moving services in Fort Thomas, KY on behalf of their clients. Compass Self Storage accommodates a variety of needs, including personal, business, boat, and RV storage. Their facilities are equipped with climate-controlled units, secure entry access, digital surveillance, and month-to-month leases, ensuring a hassle-free storage experience. Compass Self Storage aims to prioritize customer satisfaction, offering clean, secure, and easily accessible facilities.
Compass Self Storage
based on 536+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.63/10
Nationwide Average: 8.44/10
Compass Self Storage appears to be highly regarded for its professionalism, helpful and friendly staff, and efficient service, despite a few reports of negative experiences.
Recent Reviews Mention...
“great work by movers”
“very professional team”
“”
2. Punctuality
8.13/10
Nationwide Average: 8.07/10
Compass Self Storage consistently ensures quick service and promptness, getting customers on the road without any time issues.
Recent Reviews Mention...
“got us quickly on the road”
“Quick move, no time issues mentioned”
“very prompt”
3. Affordability
7.31/10
Nationwide Average: 7.69/10
Compass Self Storage receives a generally positive sentiment, with many customers finding their prices reasonable, affordable, and offering good value, despite some concerns over periodic rate increases.
Recent Reviews Mention...
“Slightly overpriced”
“affordable”
“great price”
4. Communication
9.02/10
Nationwide Average: 7.53/10
Compass Self Storage consistently receives praise for their friendly, informative, and highly responsive customer service, although there are rare mentions of communication shortcomings.
Recent Reviews Mention...
“Jennifer and Courtney were easy to work with”
“Barb was informative and took time to talk”
“Lindsay made my rental experience quite pleasant.”
5. Stick to Prices
3.45/10
Nationwide Average: 5.99/10
Compass Self Storage generally fails to maintain initial pricing, often increasing rates beyond what was originally offered.
Recent Reviews Mention...
“price was going up every few months”
“rates will continually increase”
“offers a lower price but necessitates locker move”
6. Speed
8.87/10
Nationwide Average: 8.58/10
Compass Self Storage consistently receives praise for having quick and efficient moving services, providing easy transactions, and making the process super quick for its customers.
Recent Reviews Mention...
“Quick and efficient move”
“moved very quickly”
“Quick and fast move”
7. Friendliness
9.72/10
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional warmth and helpfulness, with numerous mentions of specific employees who provided excellent, personalized service.
Recent Reviews Mention...
“they are friendly”
“Barb provided kind service and listened to our needs”
“Lindsay has a great personality.”
8. Will Hire Again
8.41/10
Nationwide Average: 8.18/10
Compass Self Storage receives overwhelming positive feedback with customers expressing high satisfaction and intent to rehire or recommend, despite a few dissatisfied voices regarding service and security issues.
Recent Reviews Mention...
“would hire again”
“I've been a customer for years”
“highly recommend!!!”
9. Professionalism
8.69/10
Nationwide Average: 8.31/10
Compass Self Storage consistently demonstrates high standards, marked by individual team members being described as professional, knowledgeable, and respectful, despite isolated complaints regarding pushiness for insurance and a significant oversight.
Recent Reviews Mention...
“Barb was professional and very informative”
“Professional and easy to deal with”
“team acted very professionally”
10. Conflict Handling
4.73/10
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a polarizing disparity, with some customers praising their exceptional efforts to resolve issues, while others criticize a lack of effort and flexibility in addressing concerns.
Recent Reviews Mention...
“worked with me when my account was compromised”
“went above and beyond”
“Julie goes above and beyond”
11. Precision & Care
6.88/10
Nationwide Average: 8.01/10
Compass Self Storage has received mixed reviews, with customers highlighting both their polite and caring service as well as issues with security.
Recent Reviews Mention...
“polite and caring”
“items were robbed”
“my stuff was safe and undamaged ”
Great Crew Members
| Jennifer, Courtney | helped me with everything I needed |
| Barb | Barb was informative, kind, and professional |
| Lindsay | very helpful and made my rental experience quite pleasant |
| Lindsey | very friendly and insightful |
| Jennifer | Great service from Jennifer! |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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