PODS Moving & Storage is an industry leader that provides personalized moving and storage solutions tailored to customers' unique needs. With nearly 25 years in business, the company has completed over 6 million moves, including 1.5 million long-distance moves. Based in the United States, PODS boasts over 245 Storage Center locations servicing 46 states and 6 provinces, and offers international services in Canada, Australia, and the United Kingdom. For those looking for movers in Cincinnati, OH, PODS provides flexible, convenient solutions such as built-in storage, adjustable scheduling, and multiple container sizes (8-foot, 12-foot, and 16-foot). Additionally, PODS offers packing supplies, connection to trusted local labor providers, and car shipping services.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Middletown, Fairfield, Riverside, Norwood, Forest Park, MonroeShow More >
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- OnSite Storage
- Storage at PODS Facilities
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
Ohio Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is largely viewed negatively for its customer service and experience, despite a singular account of excellence.
Recent Reviews Mention...
“PODS made long distance moving easy and stress-free”
“It worked out pretty well.”
“100% satisfied”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews, with instances of timely delivery and pickups as well as significant delays.
Recent Reviews Mention...
“delivered exactly when needed”
“follow a nice schedule and good notifications”
“timely pickup and delivery”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for high prices and unexpected costs related to service issues.
Recent Reviews Mention...
“noticed price increases”
“fairly priced, slightly pricey storage but worth it”
“other companies were so much more expensive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage struggles significantly, with customers frequently experiencing inconsistency, lack of responsiveness, and confusion during interactions.
Recent Reviews Mention...
“everyone was courteous and knowledgeable”
“problem reaching someone for issue resolution”
“options available made communication excellent”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has a reputation for significantly increasing prices from the initial quote, as evidenced by a customer who was quoted $1378 and later told the price would be $3010.
Recent Reviews Mention...
“PODS did follow through with pricing promised”
“charged the entire month unfairly”
“no hidden costs, what was quoted is what I paid”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage is highly regarded for its universally friendly interactions, including both general staff and delivery personnel.
Recent Reviews Mention...
“PODS staff were all courteous”
“they are friendly”
“everyone I spoke with were polite and helpful”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage generally faces reluctance from customers, with the majority expressing a clear disinclination to utilize their services in the future, despite a rare expression of gratitude from a singular satisfied customer.
Recent Reviews Mention...
“would definitely use PODS again for moving”
“They wont get us again”
“I'd use them again for sure”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage consistently impresses with their knowledgeable delivery driver and crew who all perform their jobs exceptionally well.
Recent Reviews Mention...
“staff conducted themselves professionally”
“team was very professional”
“professional conduct”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a considerable lack of effort and responsiveness in resolving issues, including prolonged inaction and an absence of apologies for damages.
Recent Reviews Mention...
“did not take responsibility for their mess up”
“Nothing will be done until Monday despite issues.”
“quickly resolved my issue”
10. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“only had a minor issue with a moving box”
“some drivers cavalier with property”
“everything inside of the POD was clean and dry without shifting”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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