With 20 years of moving experience, Leaders Moving & Storage Co. provides residential and office moves in addition to storage and delivery services in Cleveland. The company also performs cross-docking services for commercial customers to reduce delivery and warehouse costs. Over half of its employees have completed over 1,000 household moves, so you can rest assured you're moving with an experienced crew. Whether you need full-service packing or you're packed and ready to go, Leader's careful moving procedures ensure your belongings are safe. They'll even buy back your boxes after your move! Approximately 80% of the company's moves are repeat or referral business, making it one of the most trusted and respected Cleveland, OH moving companies out there.
Leaders Moving & Storage Co.
Ranked Top 10 Best Movers in Cleveland, OH
About Leaders Moving & Storage Co.
Additional Cities Served: Akron, Parma, Lorain, Elyria, Lakewood, Cuyahoga FallsShow More >
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/02/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Leaders Moving & Storage Co.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Leaders Moving & Storage Co. consistently receives praise for their exceptional, professional, and efficient service, with customers highly recommending them due to positive experiences, fantastic moving teams, and the company's ability to handle moves with care and professionalism.
Recent Reviews Mention...
“Great job by Leaders”
“excellent service provided”
“just as fantastic as I remembered”
2. Punctuality
Nationwide Average: 8.07/10
Leaders Moving & Storage Co. consistently receives high praise for their timeliness, with numerous rankings affirming that teams frequently arrive on schedule, are prompt in their services, and often even ahead of time, maintaining excellent communication when any delays occur.
Recent Reviews Mention...
“team showed up on time”
“they were on time”
“did the whole thing in an hour”
3. Affordability
Nationwide Average: 7.69/10
Leaders Moving & Storage Co. is widely perceived as offering competitive, fair, and reasonable pricing, often being more affordable than competitors and providing excellent value, with only a few instances of being considered slightly higher-priced but still worth it.
Recent Reviews Mention...
“quote was lower than the competition”
“Leaders is an excellent value”
“pricing is very fair and reasonable”
4. Communication
Nationwide Average: 7.53/10
Leaders Moving & Storage Co. consistently demonstrates exceptional customer service, maintaining clear, courteous, and responsive interactions, establishing a high level of satisfaction among clients, despite a few instances of negative feedback regarding rudeness and dismissiveness.
Recent Reviews Mention...
“they planned in advance”
“very easy to work with for inventory adjustments”
“appreciated their courtesy and kindness”
5. Stick to Prices
Nationwide Average: 5.99/10
Leaders Moving & Storage Co. consistently honors their initial quotes, often adjusting prices down or remaining true to their estimates with minimal surprise costs, reflecting a strong commitment to transparent and accurate pricing for their customers.
Recent Reviews Mention...
“the quote was firm and honored”
“move was actually less than the original estimate”
“amended the quote before starting”
6. Speed
Nationwide Average: 8.58/10
Leaders Moving & Storage Co. consistently receives praise for their rapid, efficient service, highlighted by customers noting extremely fast and professional moving experiences.
Recent Reviews Mention...
“they were fast”
“Scooter and Mike were efficient”
“did the whole thing in an hour”
7. Friendliness
Nationwide Average: 8.91/10
Leaders Moving & Storage Co. consistently provides personable, professional, and polite service, with numerous mentions of their courteous and accommodating crew, although one outlier report cites an experience with an extremely rude crew.
Recent Reviews Mention...
“Very personable”
“friendly and courteous team”
“Very personable, having a good time”
8. Will Hire Again
Nationwide Average: 8.18/10
Leaders Moving & Storage Co. garners overwhelmingly positive feedback, with customers expressing high levels of satisfaction and a strong intent to rehire and recommend the company for future moves, apart from a solitary instance of dissatisfaction due to perceived rudeness.
Recent Reviews Mention...
“Will definitely recommend them”
“would absolutely hire this team again”
“would use them a year later”
9. Professionalism
Nationwide Average: 8.31/10
Leaders Moving & Storage Co. consistently received high praise for their team's professionalism, with numerous comments highlighting courteous, efficient, and well-coordinated services, despite a singular mention of unprofessional conduct.
Recent Reviews Mention...
“just did an all-around great job”
“Very personable, getting the job done well”
“more importantly professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Leaders Moving & Storage Co. displays a mixed commitment, with instances of excellent resolution efforts and accountability contrasted by several accounts of refusal to acknowledge or remedy customer grievances.
Recent Reviews Mention...
“crew did not try to right the wrong of blocking”
“refused to compensate for the piano”
“they declined to compensate for the loss”
11. Precision & Care
Nationwide Average: 8.01/10
Leaders Moving & Storage Co. receives high praises for their attentive and conscientious handling of furniture and personal belongings, suggesting a consistent track record of careful moving with minimal instances of damage or dissatisfaction.
Recent Reviews Mention...
“extremely conscientious handling my items”
“handled all furniture items with care”
“handled everything with care”
Customer Insights
Cost: $ 1213.00 from 3 historical data points
Local Move Duration: 2 hours from 27 reviews
Interstate Move Duration: 2 days from 9 reviews
Great Crew Members
| Jeff, Ray | Jeff and Ray did a fantastic job |
| Ray, Chris, Jerry | they were fantastic and did a great job |
| Scooter, Mike, John | they were great, personable, and got the job done well |
| Chuck, Randy, Chris | Chuck, Randy, and Chris were efficient and careful |
| Kris, Daquan | went beyond what was asked |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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