Founded in 1998, PODS Moving & Storage revolutionized the moving and storage industry by pioneering the concept of portable storage containers. With nearly 25 years of experience, PODS now provides a range of personalized moving and storage solutions for residential and commercial customers, including packing supplies, local and long-distance moving services, and flexible on-site or off-site storage options. It's proud to be a part of the Cleveland, OH's community of movers. The company's service area spans across the United States, Canada, Australia, and the United Kingdom, with 245+ storage centers. Additionally, they offer car shipping services, moving supplies, and packing and loading assistance through local labor providers. In 2023, PODS was recognized by Move.org as the best moving and storage container company.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Parma, Lakewood, Euclid, Strongsville, Cleveland Heights, WestlakeShow More >
Moving Services
- Local Moving
- LongDistance Moving
- OnSite Storage
- Storage at PODS Facilities
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Commercial Storage Units
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives predominantly positive feedback for their moving and storage services, highlighted by numerous accounts of excellent experiences, professionalism, and quality customer service, despite a few reports of dissatisfaction and negative experiences.
Recent Reviews Mention...
“This company is a complete scam!!!”
“Gave 2 stars”
“This company is awful.”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage exhibits mixed reliability, with several incidents of delays and missed schedules alongside instances of commendable on-time deliveries and pickups.
Recent Reviews Mention...
“Drivers were professional and timely”
“Pod was delayed and not delivered on time”
“Delivery and pick up were on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers finding their pricing competitive and reasonable, while others criticize the company for being expensive and charging for undelivered services.
Recent Reviews Mention...
“competitive/fair pricing”
“will not refund the $456 paid for undelivered service”
“updated quote was actually higher despite discount”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage reveals a polarized sentiment, with numerous customers praising their excellent, clear, and responsive service, while a significant portion reports frustration due to poor customer service, lack of communication, and stressful interactions.
Recent Reviews Mention...
“Pick-Up Driver lacked face-to-face communication”
“can't understand anyone on the phone”
“Their customer service is awful.”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to adhere to the original agreements, although there are rare instances where they accurately explain and follow contract terms.
Recent Reviews Mention...
“did not stick to what was agreed upon”
“They make up prices as they go.”
“updated quote was actually higher despite discount”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage is severely criticized for significant delays, including cases where customers were left waiting for days for delivery and assistance.
Recent Reviews Mention...
“Took 10 days from shipping for delivery”
“took hours to finally get someone to come”
“left stranded for 10 days”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for its caring and professional staff, despite a few instances of dissatisfaction related to customer service and issue resolution.
Recent Reviews Mention...
“no friendliness in resolving the issue”
“company protected thief more than rightful owners”
“Val was very professional”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed reviews, with notable enthusiasm from satisfied customers alongside a significant segment expressing dissatisfaction and a reluctance to rehire.
Recent Reviews Mention...
“would not use this company again”
“will NEVER hire POD again”
“Do not use them.”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage displays a mixed performance with instances of both high professionalism, particularly attributed to individual members, and significant critiques for unprofessional behavior and negligence.
Recent Reviews Mention...
“Delivery Driver excellent & professional”
“crew was uncooperative and unprofessional”
“Drivers were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage often struggles to address and rectify issues, with a general trend of not attempting to fix mistakes, despite a few instances where they have quickly resolved problems or ensured compliance with local laws.
Recent Reviews Mention...
“no willingness to rectify their mistake”
“did not attempt to rectify the situation”
“blamed me for their mistake”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally seems to struggle, with multiple reports of damaged belongings and property, although there is an isolated mention of careful handling by an individual employee.
Recent Reviews Mention...
“Items damaged due to poor handling”
“David carefully protected our yard and items”
“belongings were thrown everywhere”
Great Crew Members
| Driver | the driver was so helpful |
| David | David did a wonderful job without causing any issues |
| Val | Val did great with tight spaces and was very professional |
| David | David did a great job delivery our PODS today. |
| Val | went above and beyond in service and requests |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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