Kenway Moving & Storage is a family-owned moving and storage company with over a decade of experience in the industry. The company serves both residential and commercial clients, specializing in relocating homes, offices or facilities, and also offers premier storage solutions. Recognized as a dependable option among movers in Columbus, OH, the company prides itself on its commitment to exceptional service, competitive pricing, and high quality, thanks to its experienced staff and the use of the best industry equipment. Kenway Moving & Storage provides several unique relocation services, aimed at meeting clients' specific needs efficiently. Its top priority is to exceed client expectations with every shipment.
Kenway Moving
About Kenway Moving
Additional Cities Served: Hilliard, Gahanna, Upper Arlington, Whitehall, Bexley, CoshoctonShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Storage
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Summarized Review of Kenway Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.94/10
Nationwide Average: 8.44/10
Kenway Moving receives mixed reviews, with numerous customers praising the professionalism and smooth moving experience, while a significant proportion report dissatisfaction due to issues like unprofessionalism, overcharging, and damage to belongings.
Recent Reviews Mention...
“horrible service overall”
“Fabulous company and would definitely recommend”
“Moving went smoothly”
2. Punctuality
3.8/10
Nationwide Average: 8.07/10
Kenway Moving has mixed reviews with some customers appreciating their timely service while a significant number report various delays and issues with timeliness.
Recent Reviews Mention...
“they sprung to get the job done last minute”
“waited until their scheduled time to inform me.”
“Timely”
3. Affordability
4.16/10
Nationwide Average: 7.69/10
Kenway Moving has mixed reviews with some customers finding their pricing fair and a great value, while a larger number report issues with overcharging, unexpected fees, and deceptive quoting practices.
Recent Reviews Mention...
“overcharged me”
“Priced right in the center, not too expensive or cheap”
“about the same cost as hiring a U-Haul and paying friends”
4. Communication
2.57/10
Nationwide Average: 7.53/10
Kenway Moving appears to struggle significantly, with numerous reports of unresponsiveness and poor customer service overshadowing the few instances of satisfactory interactions.
Recent Reviews Mention...
“never responded to my messages”
“Does not respond to multiple inquiries.”
“very respectful young men”
5. Stick to Prices
1.82/10
Nationwide Average: 5.99/10
Kenway Moving frequently failed to adhere to their initial quotes, with numerous customers reporting being overcharged or charged for additional, unanticipated fees.
Recent Reviews Mention...
“overcharged compared to quote”
“Did not stick to the quoted price.”
“Kenway Moving stuck to their promises”
6. Speed
5.29/10
Nationwide Average: 8.58/10
Kenway Moving receives highly polarized feedback, with some customers praising their quick and efficient service, while others criticize them for being slow, requiring additional trips, and taking excessive breaks.
Recent Reviews Mention...
“moved us in a timely manner”
“job was done correctly and in a proper amount of time”
“got the move done in a jiffy”
7. Friendliness
7.89/10
Nationwide Average: 8.91/10
Kenway Moving is generally regarded as very respectful and courteous, though there have been a few notable instances of unprofessional behavior.
Recent Reviews Mention...
“were very curious to our family”
“workers argued and yelled at each other”
“very respectful young men”
8. Will Hire Again
5.25/10
Nationwide Average: 8.18/10
Kenway Moving has a majority of customers expressing a strong intent to rehire and recommend the company, despite a notable fraction of dissatisfied clients who would not use their services again.
Recent Reviews Mention...
“would hire again”
“Would definitely not hire again.”
“would recommend this company highly”
9. Professionalism
4.75/10
Nationwide Average: 8.31/10
Kenway Moving receives mixed reviews with some customers praising their professionalism and work ethic, while a significant number of others report experiences of unprofessional behavior and poor service.
Recent Reviews Mention...
“one had on houseshoes”
“very respectful young men”
“team conducted themselves professionally”
10. Conflict Handling
1.16/10
Nationwide Average: 4.07/10
Kenway Moving demonstrates a consistent lack of effort and disregard for addressing customer complaints, including unresolved damages, unprocessed refunds, and ignored communications.
Recent Reviews Mention...
“did not respond or rectify issues”
“management don't care about damages”
“no effort to right the wrong”
11. Precision & Care
3.47/10
Nationwide Average: 8.01/10
Kenway Moving seems to exhibit inconsistent performance, with numerous reports of damage and mishandling outweighing the instances of satisfactory care.
Recent Reviews Mention...
“everything properly handled”
“they broke stuff”
“destroy your belongings”
Great Crew Members
| Paul | Made a personal effort to assist and plan the move. |
| Paul, Madison | Paul and Madison were exceptional and stayed tough. |
| Mason, Ron | stopped at nothing to see the job was done correctly |
| Christopher, Eric | led excellent team, knowledgeable and courteous |
| Nick,Paul | took care of me, never stopped even in the rain |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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