U-Pack is a long-distance moving company that has been in business since 1997 and is based in Fort Smith, Arkansas. The company provides nationwide door-to-door moving services for homes of all sizes, including long-distance moves, military moves, cross-country moves, senior moves, student moves, job relocation, and small moves. As part of the many movers in Columbus, OH, U-Pack offers flexible service options like door-to-door delivery, storage, and guaranteed transit. Along with friendly and experienced customer support, the company also has a wide range of moving resources and tools, including checklists and how-to guides. U-Pack provides affordable solutions by charging only for the equipment space used and always includes fuel costs in its rates.
U-Pack
About U-Pack
Additional Cities Served: Dublin, Westerville, Reynoldsburg, Hilliard, Gahanna, Upper ArlingtonShow More >
Moving Services
- Long-Distance Moving
- Military Moves
- Cross-Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Door-to-Door Moves
- Residential Moves
- Quick Delivery with 24/7 Shipment Tracking
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally delivers a very positive experience with seamless, timely, and helpful service, though there are few instances of dissatisfaction regarding service and damages.
Recent Reviews Mention...
“some items were lost or stolen, and many were damaged”
“great service and felt grateful for finding them”
“they provided a mostly positive experience”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack consistently demonstrates timely service across drop-offs, pickups, and call responses, with minor instances of late arrivals not overshadowing their overall reliable timing.
Recent Reviews Mention...
“they showed up when they said they would”
“drivers were on-time”
“All drop offs and pickups were on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is highly praised for its cost-effective moving services, being much cheaper than competitors and providing great value for the price.
Recent Reviews Mention...
“cost as much as a U-Haul without extra expenses”
“more than $5000 less than any all inclusive company”
“The move was affordable”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels with responsive customer service and hassle-free service, although there are minor reports of unsatisfactory experiences, ranging from unanswered calls to poor treatment over the phone.
Recent Reviews Mention...
“top notch communication throughout”
“operators were professional and responsive”
“Well communicated drop offs and pickups”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently adheres to their initial quotes, offering refunds for unused services and pro-rating for space usage, thereby exemplifying reliability and transparency in pricing.
Recent Reviews Mention...
“charges were straightforward without hidden fees”
“no mention of price changes or surprises”
“included insurance without hidden fees”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“arrived faster than expected”
“very slow delivery and update process.”
“Got them to Charleston in a timely manor”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack employees, ranging from drivers to office members and loaders, are overwhelmingly perceived as friendly, helpful, and courteous, though there was a single report of varying experiences between origin and destination.
Recent Reviews Mention...
“Larry was professional and skilled”
“drivers were friendly, helpful”
“Every person involved was friendly and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack mostly receives positive feedback, suggesting a majority of customers are content and would use their services again, despite a notable minority expressing strong reluctance or dissatisfaction.
Recent Reviews Mention...
“would not hire again due to refusal to compensate”
“recommend this company and would hire again”
“will definitely use the company again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack receives mixed feedback, with incidents of rude behavior over the phone and contrasting experiences where customers found the staff exceedingly nice and helpful.
Recent Reviews Mention...
“Larry was professional and skilled”
“operators were professional, drivers were experts”
“professional and efficient”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack shows a mixed performance, with some customers receiving refunds and apologies, while others face unresolved issues and prolonged disputes.
Recent Reviews Mention...
“refused to compensate for lost/stolen and damaged items”
“Treat you badly if you complain.”
“processed my full shipment refund quickly”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack has received mixed reviews, with some customers experiencing perfect deliveries while others reported significant damage to their belongings.
Recent Reviews Mention...
“many items were damaged despite careful loading”
“absolutely nothing was damaged or out of place”
“nothing came damaged”
Customer Insights
Cost: $ 1413.00 from 3 historical data points
Interstate Move Duration: 4 days from 7 reviews
Great Crew Members
| Larry | awesome maneuvering with his rig |
| Tyler | Tyler was there to answer all questions |
| Nalini Sewbans | provided details for customs and coordinated delivery on time |
| Brittany G.,Dee S. | they were helpful and resolved issues |
| Kendall, Blake | always so helpful and flexible |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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