PODS Moving & Storage is a leading moving and storage company founded in 1998. Based in Dayton-Cincinnati, Ohio, PODS has over 245 Storage Center locations servicing 46 states and 6 provinces, with international services in Canada, Australia, and the United Kingdom. PODS provides a range of moving and storage services, including local and long-distance moving, temporary storage, and car shipping. The company offers flexible solutions tailored to customers' unique needs and provides multiple container sizes, including 8-foot, 12-foot, and 16-foot options. Additionally, PODS offers packing supplies, moving help, and support for every step of the moving process. If you are looking for more options for movers in Dayton, OH, you can visit our city page for a comprehensive list of providers.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Kettering, Middletown, Beavercreek, Huber Heights, Richmond, FairbornShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Safely ship your vehicle
Ohio Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed feedback but is predominantly praised for making moves easy, smooth, and providing great service, despite some customers facing significant issues with communication and organization.
Recent Reviews Mention...
“will not recommend PODS to anyone.”
“Never have I ever been so disappointed”
“fair prices and makes moving easier”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally maintains a good record of being on time, although there have been some notable instances of delays and communication issues regarding delivery and pickup times.
Recent Reviews Mention...
“they were timely”
“Prompt on time schedule.”
“everything went well, on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage has mixed reviews with many customers appreciating its fair prices and good value, while others criticize it for being expensive and overcharging.
Recent Reviews Mention...
“not even that much more expensive than truck rental”
“fair prices”
“saved me the cost of a mover”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences mixed reviews, with several customers facing significant issues like long wait times and poor response, while others praise their customer service and professionalism.
Recent Reviews Mention...
“customer service was not helpful with shipping issues.”
“I tried to call them about all these extra charges and no one ever returned”
“waited hours on hold to talk to someone”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently disappoints customers with additional charges beyond the initial quotes.
Recent Reviews Mention...
“charged $200 more than agreed upon”
“They had my credit card number and kept adding on extra charges”
“no issues with quoted price”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage receives mixed feedback with high praise for allowing customers to move at their own pace and criticism for significant delays in delivery and pickup.
Recent Reviews Mention...
“Could move at our own pace”
“left in timely manner”
“significant delays in both delivery and pickup”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage is generally praised for its pleasant and professional staff, despite a few reports of rudeness from individual employees.
Recent Reviews Mention...
“drivers were great”
“Isaiah was pleasant”
“Staff was friendly.”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences a polarized customer base, with many expressing high satisfaction and a readiness to use the service again, while a significant portion vehemently expresses dissatisfaction and a refusal to hire the company for future needs.
Recent Reviews Mention...
“will not recommend PODS to anyone.”
“do not recommend”
“Never have I ever been so disappointed”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews, with polarized experiences ranging from high praise for professionalism to significant complaints about rudeness, lack of accountability, and poor training.
Recent Reviews Mention...
“agent was not trained well.”
“drivers were great”
“Staff was professional.”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates poor customer service and a significant lack of effort in resolving issues, showing a general unwillingness to address or correct mistakes.
Recent Reviews Mention...
“issues with forms not resolved promptly.”
“No one ever returned with multiple calls and emails”
“despite many phone calls and emails, received zero communication”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has mixed feedback, with praises for intact deliveries and like-new equipment, but significant criticisms for property damages and water issues.
Recent Reviews Mention...
“equipment is like new, safe for my items”
“possessions arrived intact”
“"Yard damaged extensively upon delivery"”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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