Compass Self Storage is a one-stop-shop for all storage needs, offering a wide range of services including personal storage, business storage, and boat & RV storage. The company has multiple locations throughout the United States, providing a variety of solutions to cater to both residential and business customers. Compass Self Storage acts as a storage concierge service taking the stress out of getting your things moved, by providing packing and moving supplies, arranging truck rental, and contacting Hamilton, OH moving services on behalf of their customers. Their facilities are equipped with climate-controlled units, secure entry access, digital surveillance, and convenient access, ensuring a smooth and worry-free storage experience.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.91/10
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive feedback for their service, professionalism, and efficiency, despite a few comments about negligence and poor customer service.
Recent Reviews Mention...
“great service”
“great place and service”
“they were very helpful and ensured a smooth process”
2. Affordability
8.27/10
Nationwide Average: 7.69/10
Compass Self Storage generally offers competitive and appealing pricing, though some customers have expressed concerns over periodic increases in rates.
Recent Reviews Mention...
“got me a unit with amazing prices”
“at a better price than what we are paying now”
“awesome prices”
3. Communication
9.1/10
Nationwide Average: 7.53/10
Compass Self Storage demonstrates overwhelmingly positive customer experiences with their informative, helpful, and friendly service, albeit with a few isolated reports of difficulties in reaching staff or unprofessional behavior.
Recent Reviews Mention...
“very nice guy in office was helpful”
“Barb was very informative and answered all questions”
“answered all questions I had”
4. Stick to Prices
5.07/10
Nationwide Average: 5.99/10
Compass Self Storage has mixed reviews, with some customers experiencing frequent price increases, while others have found the pricing fair and consistent with initial quotes.
Recent Reviews Mention...
“raises prices 3 times a year”
“sales person stuck to the quoted price”
“rates increased every 5-6 months”
5. Speed
8.76/10
Nationwide Average: 8.58/10
Compass Self Storage is highly praised for its fast, quick, and efficient service, making the moving process easy and speedy for customers.
Recent Reviews Mention...
“fast and quick service”
“they were efficient”
“service was fast”
6. Friendliness
9.64/10
Nationwide Average: 8.91/10
Compass Self Storage receives overwhelmingly positive recognition for its hospitable, professional, and consistently courteous staff, with only a rare mention of dissatisfaction.
Recent Reviews Mention...
“Barb provided kind service and took time to talk”
“Christopher was a great person to work with”
“employee was helpful”
7. Will Hire Again
8.58/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives positive feedback, with numerous customers indicating a high likelihood of rehiring and recommending their services, despite a few instances of dissatisfaction related to pricing, communication, and security concerns.
Recent Reviews Mention...
“Bill made sure everything went very smooth”
“thank you Barb, implies would hire again”
“very satisfied with the whole experience”
8. Professionalism
8.76/10
Nationwide Average: 8.31/10
Compass Self Storage demonstrates overwhelmingly positive feedback for its professional, knowledgeable, and helpful staff, despite a few isolated incidents of perceived unprofessionalism.
Recent Reviews Mention...
“Barb was such a professional”
“efficient, and knowledgeable”
“Bill is professional and knowledgeable”
9. Conflict Handling
5.86/10
Nationwide Average: 4.07/10
Compass Self Storage generally shows a proactive approach by removing fees, providing alternative solutions, and actively listening to concerns, though there are notable exceptions regarding security and maintenance issues.
Recent Reviews Mention...
“did not fix the gate or check on the safety of units”
“removed fees when I had problems”
“They helped me by giving me another unit”
Customer Insights
Cost: $ 156.00 from 3 reviews
Great Crew Members
| Bill | Bill worked out issues and got amazing prices |
| Bill | Bill runs things smoothly. |
| Bill | very helpful with the process and ensured smooth move |
| Barb | Barb was informative, kind, and professional |
| Bill | very hospitable, efficient, and knowledgeable |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Hamilton Moving Services
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