1-800-PACK-RAT Moving and Storage is a company that offers convenient, secure, and affordable moving and storage solutions. They provide portable all-steel, weatherproof containers that are delivered to your location for packing. If you're exploring movers in Cleveland, OH, this service could make your relocation process easier. Once packed, they pick up the container and take it to your next location or store it in one of their 65+ secure warehouses. The company offers long-distance and local moving solutions with flexible storage options to accommodate various needs. Along with residential services, 1-800-PACK-RAT also has business solutions for moving or storage. With a commitment to customer satisfaction, their containers feature ground-level loading and an all-steel design to prevent moisture absorption and protect your belongings.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Parma, Lakewood, Strongsville, Westlake, North Olmsted, North RoyaltonShow More >
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers for moving and storage
- Professional Labor for packing
- Lastminute storage with portable moving containers
- Business Moving Solutions
- Storage solutions for home renovations
- Moving Containers for commercial use
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage is overwhelmingly criticized for poor service, characterized by failures to show up, offering the worst moving experiences, and receiving strong recommendations against use despite slightly more positive management interactions.
Recent Reviews Mention...
“the entire process was smooth and stress-free”
“got 1 star because there is no 0”
“excellent service made my move stress-free”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage consistently fails to meet scheduled appointments, often not showing up as promised or delivering containers late, leading to significant inconvenience for their customers.
Recent Reviews Mention...
“punctual”
“never showed up and picked up a week later”
“driver arrived much later than expected”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage significantly exceeds initial cost expectations, leading to dissatisfaction among customers.
Recent Reviews Mention...
“overcharging me for the rent”
“cost more to store 1 container”
“searched for the best deal”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage generally provides unsatisfactory customer service experiences, marked by long wait times, lack of proactive communication regarding delays, and unhelpful interactions.
Recent Reviews Mention...
“on hold for three hours”
“poor communication throughout the process”
“costumer service was very pleasant and helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage consistently fails to meet their initial quotes, with customers experiencing unexpected charges and issues with pickup and delivery.
Recent Reviews Mention...
“over quoted price and refuse to send itemized bill”
“charged higher than quoted prices”
“Added an additional $100 to the total amount due.”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage is criticized for constant rescheduling and delays.
Recent Reviews Mention...
“efficient”
“nothing specified about speediness”
“took multiple attempts to somewhat correctly place the container”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage displays significant inconsistency, with some customer service agents being very pleasant while others, including a supervisor named Samuel, demonstrate a notably unapologetic and uncaring attitude, leading to an overall impression of rudeness.
Recent Reviews Mention...
“horrible experience implies unfriendly service”
“team's friendly approach”
“driver showed no friendliness or apology”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage is overwhelmingly met with dissatisfaction, as customers express strong regret and a unanimous decision to not recommend or use their services again.
Recent Reviews Mention...
“would hire again”
“impressed and the process was stress-free”
“do not deal with them”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage is consistently criticized for its uncooperative management, rude supervision, and atrocious service.
Recent Reviews Mention...
“implied unprofessional behavior throughout the service”
“driver lacked professionalism entirely”
“do not take care of their drivers or customers”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage demonstrates a generally poor performance, with most customers feeling that issues are not resolved satisfactorily, despite occasional efforts by management to reach out and help.
Recent Reviews Mention...
“refuse to send itemized bill for charges”
“no effort made to rectify damages appropriately”
“did not resolve issues satisfactorily”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“handled my possessions with the utmost care”
“driver smashed into container”
“items were not handled carefully, causing damage”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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