For nearly 25 years, PODS Moving & Storage has been offering personalized moving and storage solutions that are suitable for a variety of unique customer needs. The company is based in the United States and boasts more than 245 storage center locations across the country. Servicing 46 states, they also offer international services in countries such as Canada, Australia, and the United Kingdom. What sets PODS apart from many other traditional handlers of Bowling Green, OH moving services is their flexible and practical approach. They provide everything from on-site storage and moving supplies to packing and loading assistance as well as car shipping. The company's emphasis on flexibility and customer empowerment stands out in a crowded marketplace, offering clients adjustable scheduling that allows them to load and unload their belongings on their own timelines.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Bowling Green, Sandusky, Perrysburg, Oregon, Sylvania, TiffinShow More >
Moving Services
- Moving
- Storage
- Moving & Storage
- Packing and loading assistance
- Car shipping
- Moving supplies
- Moving helper services
- Container moving kit
- Packing supplies order
- Move in services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally provides a convenient and professional moving experience, with many customers highlighting efficient service and satisfaction, although there are some reports of poor customer service and dissatisfaction.
Recent Reviews Mention...
“Matthew Blodgett was on time and very experienced”
“great experience with quick and informative service”
“My entire experience was positive and professional”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally demonstrates solid reliability with consistent on-time deliveries and scheduling, though there are a few instances of delays and rescheduling issues.
Recent Reviews Mention...
“Matthew Blodgett was on time”
“supposed to be delivered at 10am but wasn't.”
“easy and timely scheduling indicates punctuality”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally offers competitive rates and good value, though some customers have experienced issues with unexpected expenses.
Recent Reviews Mention...
“Very convenient and affordable”
“resonable cost”
“was too expensive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage elicits mixed responses, with some customers experiencing proactive and helpful service while others report significant delays, poor customer service, and unresponsiveness.
Recent Reviews Mention...
“answered with no delays and extremely helpful”
“Positive interaction from the first inquiry call”
“poor customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently receives criticism for adding unexpected charges and not adhering to their initial quotes, despite rare instances of satisfying customer expectations on pricing.
Recent Reviews Mention...
“charges were deducted without my knowledge”
“hit with a huge bill at the end”
“did not stick to initial quote or promised services”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed feedback, with some customers experiencing significant delays and a need for self-service, while at least one reports an unexpectedly quick drop-off.
Recent Reviews Mention...
“significantly delayed and required self-service for pickup”
“dropped off ahead of time”
“been camping with nothing for weeks”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for their accommodating, helpful, and courteous staff, though there are isolated reports of unsatisfactory customer service and unprofessional experiences.
Recent Reviews Mention...
“Very accommodating and helpful”
“drivers were friendly”
“Everyone was courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences a clear divide in sentiment: while many customers express high satisfaction and a strong likelihood of repeat business, a significant number of others are decidedly dissatisfied and unwilling to use their services again due to various negative experiences.
Recent Reviews Mention...
“would use them again and recommend to others”
“highly recommend and would hire again”
“Appreciate Matt's effort and would use the service again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed feedback, with high praise for professional conduct by many, but notable criticism regarding unprofessional encounters by some.
Recent Reviews Mention...
“Professional experience throughout”
“Everyone conducted themselves professionally”
“Good professional in-person services”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage is consistently criticized for a lack of follow-up on customer complaints, unresolvable issues, and an inability to effectively tackle problems or properly escalate calls to supervisors for resolution.
Recent Reviews Mention...
“filed a complaint with the Ohio Attorney General”
“no efforts to right the wrong after 5 months”
“Company has not resolved the pod pickup issue”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives a mixed, but overall negative sentiment, with compliments on damage-free delivery and cautious handling contrasted by several instances of property damage, rough handling, items being damaged in transit, and incidents of water leakage ruining customers' belongings.
Recent Reviews Mention...
“delivered the POD damage free”
“the Delivery driver crashed the podzilla into my garage”
“they tore up my yard during drop off”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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