U-Haul, a moving company established in 1945 by L.S. "Sam" Shoen and his wife Anna Mary Carty Shoen, pioneered the concept of do-it-yourself moving in North America. Based in Phoenix, Arizona, U-Haul has evolved significantly from its initial offering of rental trailers. Today, it stands as a prominent provider of moving trucks, trailers, portable storage units, and moving supplies. Well-recognized for its bright orange trailers, U-Haul caters to the needs of the individual mover through a vast network of over 20,000 dealers across the U.S. and Canada. U-Haul distinctively emphasizes the no-debt growth of its nationwide dealer network, which was built on the foundation of excellent customer service and innovative moving solutions like the U-Box containers and Local Moving Help services. This customer-centric approach marks U-Haul as an industry leader, serving countless families and contributing to various community and sustainability initiatives. The "Website Information" provided is useful as it offered comprehensive historical data and detailed insight into U-Haul's services, operational ethos, and customer-focused innovations since its inception.
U-Box at U-Haul
Moving Services
- International Moving
- CrossCountry Moving
- Military Moving
- College Moving
- LastMinute Moving
- Furniture Moving
- Appliance Moving
- Packing Services
- Storage Services
- Commercial Moving
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Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
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