PODS Moving & Storage revolutionized the moving and storage industry in 1998 by introducing portable storage containers, allowing customers the convenience of storing their belongings in their driveway. With nearly 25 years in the business, the company has helped complete over six million moves, of which over 1.5 million were long-distance moves, and operates in 46 states and six provinces. PODS provides various container sizes and offers multiple services including short and long-distance moving, on-site and facility storage, packing and loading assistance, car shipping, and moving supplies. The company's flexibility and control set it apart, giving customers the choice to load and unload on their own schedule. As part of the network of trusted movers in Akron, OH, PODS continues to provide this invaluable service to its customers.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Youngstown, Cuyahoga Falls, Stow, Medina, Barberton, GreenShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage On-Site
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Retrieve Previous Quote
- Contents Protection
- Moving Costs
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally provides exceptional service and a positive customer experience, though there are a few instances of dissatisfaction primarily around customer service and pricing.
Recent Reviews Mention...
“The entire process was so smooth”
“liked the people and overall experience”
“Terrible customer service and horrible services”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage overwhelmingly receives praise for their timely delivery and pick-up, despite a few isolated incidents of delays.
Recent Reviews Mention...
“PODS didn't drop off container on scheduled date”
“On time”
“The drivers were on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with some customers appreciating its cost-effectiveness and storage options while others criticize it for high prices, lack of pricing transparency, and unexpected additional charges.
Recent Reviews Mention...
“not told about moving and pickup fees making it seem expensive”
“additional expenses incurred”
“price and ability to store containers made it affordable”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally receives praise for its customer service and helpful staff, though there are notable exceptions highlighting issues with responsiveness and clarity in communication.
Recent Reviews Mention...
“wonderful communication”
“Terrible customer service”
“Super helpful customer service made move easier”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has mixed reviews, with customers experiencing inconsistencies ranging from exact adherence to quoted prices to complaints about additional, unexpected charges.
Recent Reviews Mention...
“was not told about additional fees, increasing final charge”
“quoted price is what I paid”
“For the price they quoted”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed feedback, with some customers finding them highly efficient while others faced prolonged, multi-day ordeals.
Recent Reviews Mention...
“month-long ordeal with PODS”
“efficient”
“entire process took multiple days”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently receives acclaim for their staff's politeness, helpfulness, and overall welcoming nature, from drivers to customer service representatives.
Recent Reviews Mention...
“Val went above and beyond to assist”
“Bryan M. was very nice and courteous”
“Delivery guys were skilled and polite”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage generally receives high praise for its services, with many customers expressing a strong intent to use their moving and storage solutions again, despite a few dissatisfied voices.
Recent Reviews Mention...
“would hire PODs again”
“good overall experience ”
“Will never use again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally exemplifies high professionalism and expertise, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“Horrible services imply lack of professionalism”
“they conducted themselves professionally”
“Val was professional in troubleshooting”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage shows a highly inconsistent performance, with some customers praising their effort to resolve issues, while the majority report a lack of satisfactory solutions or compensation.
Recent Reviews Mention...
“Not refunded for the cleaning required”
“Val worked hard to resolve the issue”
“incident resolution team hasn't gotten back to me”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally receives praise for the condition of items upon arrival, though there are notable exceptions involving cleanliness and damage.
Recent Reviews Mention...
“my items arrived in great condition”
“condition of our furniture was just fine”
“Rodent sprayed/pissed in container, items needed cleaning”
Customer Insights
Cost: $ 4708.00 from 3 historical data points
Great Crew Members
| Val | Val fixed the issue effectively |
| James | James was awesome and helpful |
| Bryan M. | Bryan M. was very nice to talk with and courteous |
| James | went above and beyond in the rain |
| Bryan Mahoney | kind, courteous, very informative, great maneuverability skills |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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