American Way Van & Storage is a family-owned and operated moving company that serves Dayton and the surrounding communities with both local and long-distance relocation services. It is partnered with National Van Lines which is a worldwide leader in residential moving services. American Way Van & Storage offers more than just residential moving services and can handle your commercial relocation as well. It ensures that the day-to-day operations of your business remain uninterrupted with its logistics, distribution, and storage solutions. American Way Van & Storage is fully licensed and insured. If you are looking for other movers in Akron, OH, you can check our page. It provides a list of safe, reliable, and efficient moving companies in Akron. American Way Van & Storage screens all of its employees, giving you peace of mind that your belongings are handled with the utmost professional care.
American Way Van & Storage
About American Way Van & Storage
Additional Cities Served: Dayton, Springfield, Kettering, Middletown, Beavercreek, Huber HeightsShow More >
Moving Services
- Local Residential Moving
- National Moving
- Commercial Movers & Relocation Specialists
- Storage Facilities
- Packing & Crating
- Moving Supplies
- Corporate Relocation
- International Moving
- Government Moving
- Apartment Movers
Ohio Moving License
Active
Last Checked: 02/25/22
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 10/17/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of American Way Van & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
American Way Van & Storage generally receives praise for its moving services, featuring numerous accounts of excellent customer service, professional movers, and smooth moving experiences, despite a handful of severely negative reviews expressing dissatisfaction with service, pricing, and handling of items.
Recent Reviews Mention...
“horrible experience with the move”
“team did a terrific job”
“pleased with the move”
2. Punctuality
Nationwide Average: 8.07/10
American Way Van & Storage generally receives high praise for their on-time arrivals and consistent updates, despite a few instances of delays and lack of communication.
Recent Reviews Mention...
“ONE person showed up over four hours late”
“move completed in the same day”
“Right on time with both loading and drop-off”
3. Affordability
Nationwide Average: 7.69/10
American Way Van & Storage generally offers competitive and reasonable pricing, though there are notable concerns regarding unexpected charges and perceptions of being overpriced by some customers.
Recent Reviews Mention...
“Safely delivered under budget”
“most competitive bid”
“other companies offer service for half the price”
4. Communication
Nationwide Average: 7.53/10
American Way Van & Storage generally receives high praise for responsiveness and attentiveness, especially from key staff members like Eric and Thomas, though a few negative experiences highlight issues with honesty, responsiveness, and professionalism.
Recent Reviews Mention...
“salesperson lied about key aspects of our move”
“Thomas was responsive to unique requests”
“Eric was so helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
American Way Van & Storage has mixed feedback with several customers facing unexpected charges and discrepancies in pricing, despite others praising their adherence to quotes and lack of hidden fees.
Recent Reviews Mention...
“unexpected expenses due to multiple issues”
“sales rep lied to me about pricing”
“no deposit required until delivery”
6. Speed
Nationwide Average: 8.58/10
American Way Van & Storage overwhelmingly receives high praise for their efficiency and swiftness, despite a couple of reports of significant delays.
Recent Reviews Mention...
“significant delays and multiple days of moving”
“move was handled quickly”
“move was timely”
7. Friendliness
Nationwide Average: 8.91/10
American Way Van & Storage overwhelmingly receives praise for their kind, polite, and personable staff, despite a few negative experiences with perceived rudeness.
Recent Reviews Mention...
“everyone was so kind and nice”
“nicest people I've ever met”
“Friendly, gave a great experience”
8. Will Hire Again
Nationwide Average: 8.18/10
American Way Van & Storage overwhelmingly receives positive feedback for its services, with a vast majority of customers expressing high satisfaction and intentions to use or recommend their services again, despite a small fraction of negative experiences related to stress, miscommunications, or unsatisfactory service.
Recent Reviews Mention...
“stress and anguish caused by the moving process”
“would hire Thomas again”
“would highly recommend them”
9. Professionalism
Nationwide Average: 8.31/10
American Way Van & Storage predominantly receives praise for their hard-working and highly professional teams, with only a few criticisms indicating some isolated issues with management and conduct.
Recent Reviews Mention...
“move very poorly managed”
“moving team was incredibly helpful”
“great job of taking things apart and reassembling”
10. Conflict Handling
Nationwide Average: 4.07/10
American Way Van & Storage shows a stark contrast in customer experiences, with some praising their prompt and efficient resolution efforts, while others criticize the company for poor follow-up, lack of accountability, and inadequate compensation for damages.
Recent Reviews Mention...
“had to resolve $10,000 damage with stress”
“poor follow-up on the damage”
“Claims department took care of even smallest thing quickly”
11. Precision & Care
Nationwide Average: 8.01/10
American Way Van & Storage generally provides excellent service with numerous positive reviews about meticulously moved belongings, though there are notable instances of damage and mishandling that detract from its record.
Recent Reviews Mention...
“glaring damage to numerous large pieces of furniture”
“nothing damaged”
“belongings moved safely and without damage”
Customer Insights
Interstate Move Duration: 2 days from 6 reviews
Great Crew Members
| Thomas | Thomas did an excellent job handling requests |
| Eric Wright, Jay Howard | Eric was always helpful and Jay kept me informed |
| Eric Wright, John Loyd | Eric and John were especially highlighted for praise |
| Eric Wright,Trey Foster | Eric did in-person inventory and followed up, Trey communicated timeline well |
| Eric Wright | Eric truly cared about our experience |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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