PODS Moving & Storage has been in business for nearly 25 years, offering flexible and convenient moving and storage solutions. The company provides portable storage containers, allowing customers to store and access their belongings directly in their driveway. PODS offers multiple container sizes, including 8-foot, 12-foot, and 16-foot options. Acknowledged as a well-rounded provider within the scope of moving services in Oregon City, OR, the company's services include built-in storage, adjustable scheduling, and the ability to load and unload belongings on the customer's schedule. In addition to the core moving and storage services, PODS also provides packing supplies, connection to trusted local labor providers, and car shipping assistance. The company operates in the United States, Canada, Australia, and the United Kingdom.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Oregon City, West Linn, Milwaukie, Canby, Troutdale, GladstoneShow More >
Moving Services
- Residential Moving
- LongDistance Moving
- Storage Services
- Packing and Loading Assistance
- Moving Supplies
- Car Shipping
- Local Moving
- Commercial Moving
- Contents Protection
- Hourly Moving Assistance
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage elicits mixed reviews with a significant number of customers reporting excellent service and experiences, but also a notable portion expressing severe dissatisfaction regarding service, reliability, and cost.
Recent Reviews Mention...
“couldn't be happier with the service”
“worst experience ever”
“PODS is an excellent service model”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has a mixed track record, with several customers lauding their timely deliveries while a significant number express dissatisfaction due to lateness and poor communication regarding scheduling.
Recent Reviews Mention...
“they were late and lacked proper communication”
“pod arrived on time in both locations”
“Every Pod drop off and pickup was done on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers finding it a cost-effective solution compared to traditional moving companies, while a significant number criticize it for high costs, unexpected fees, and billing issues.
Recent Reviews Mention...
“cost is so much cheaper than a moving company”
“bad billing and pricing issues”
“extremely expensive considering the poor service”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences significant inconsistencies, with numerous instances of poor customer service, miscommunication, and unresponsiveness, alongside instances of excellent service and responsiveness, leading to a polarized customer perception.
Recent Reviews Mention...
“employees on the phone were the best”
“horrible customer service”
“no updates or proactive communication was provided”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has a predominantly negative reputation, with numerous customers reporting unexpected charges, billing inconsistencies, and failure to adhere to initial quotes.
Recent Reviews Mention...
“bad billing and pricing issues”
“got the extra day without cost”
“invoicing is atrocious and results in a higher total cost”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives negative feedback, citing multiple instances of significant delays, though a few reviews praise their efficiency and timely service.
Recent Reviews Mention...
“fairly slow to get across the country”
“move took 4 hours longer than necessary”
“pod delivered 10 days later than scheduled”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives praise for the positive demeanor and helpfulness of their employees, with numerous customers appreciating the exceptional service provided by drivers and agents despite a few reports of rudeness and incompetency among the staff.
Recent Reviews Mention...
“employees delivering/picking-up containers were the best”
“rude, incompetent delivery drivers”
“folks were nice but ineffective in resolving issues”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback with a notable number of customers expressing high satisfaction and intent to reuse their services, while a significant minority express strong dissatisfaction and a refusal to engage with the company again.
Recent Reviews Mention...
“highly recommend PODS and would use again”
“find another solution instead of PODS”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, with many customers praising the professionalism, competence, and courteousness of the staff, while a notable number express dissatisfaction due to experiences of rudeness, incompetence, and a lack of professionalism from some team members.
Recent Reviews Mention...
“rude, incompetent delivery drivers”
“very professional”
“really professional people”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly disappoints its customers, with numerous reports of unaddressed issues, lack of accountability, and insufficient efforts to offer satisfactory resolutions.
Recent Reviews Mention...
“would have appreciated better effort to rectify issues”
“no accountability or refunds offered”
“Aron helped with a blocked pod door situation”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage appears to struggle significantly, with numerous reports of damaged and improperly protected items, despite a few positive experiences highlighting efficient and careful handling.
Recent Reviews Mention...
“everything inside was covered in thick black dust”
“items took 4 hours extra to move”
“dropped off a container that was soaking wet.”
Customer Insights
Cost: $ 1249.00 from 3 reviews
Interstate Move Duration: 15 days from 7 reviews
Great Crew Members
| Aron W | Aron placed the pod perfectly and opened a blocked door |
| Christopher, Logan | Christopher was excellent in placement, Logan was great in maneuvering |
| Chris | very helpful & informative |
| Colin, Dereck | Great job and efficient |
| Randy | Randy was extremely patient and accommodating. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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