Cross Town Movers is a reputable local and interstate mover in Oregon, boasting over 24 years of trusted service. This Eugene, OR mover has an established presence with numerous locations across Oregon, more than 75 full-time staff, and a fleet of 25 trucks and trailers. Known for its various full-service and self-service moving and storage options, you can tailor your relocation to suit your specific needs. The commendable team of Salem, OR movers at Cross Town Movers was distinguished as Bekins Agent of the Month in June 2020, earned the Angie’s Super Service provider title consecutively from 2011 through 2018, and won The Register-Guard Readers’ Choice award in 2019. This respected moving company's staff is clean-cut, professional, and full-time. You’ll experience a superior level of service and adept attention to detail when you select Cross Town Movers for your next move.
Cross Town Movers / Bekins Van Lines
About Cross Town Movers / Bekins Van Lines
Additional Cities Served: Eugene, Bend, Medford, Springfield, Albany, KeizerShow More >
Moving Services
- Local Moving
- Statewide Moving
- Interstate Moving
- Office Moves
- Packing Service
- Loading Service
- InHouse Moves
- SelfStorage
- MobileStorage
- Moving Supplies
Awards
Have feedback for Cross Town Movers / Bekins Van Lines ?
Error. Please try again later.
Summarized Review of Cross Town Movers / Bekins Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Cross Town Movers / Bekins Van Lines receives overwhelming praise for their professionalism and exceptional service, though a few significantly negative experiences stand out amidst the largely positive feedback.
Recent Reviews Mention...
“Craig & Logan did a great job”
“terrible experience and cost significantly higher than the estimate”
“blown out of the water by their service”
2. Punctuality
Nationwide Average: 8.07/10
Cross Town Movers / Bekins Van Lines generally receives high commendations for being on time and prompt, notwithstanding a few instances of difficulties and delays.
Recent Reviews Mention...
“They were on time”
“They had difficulties with punctuality”
“were on time”
3. Affordability
Nationwide Average: 7.69/10
Cross Town Movers / Bekins Van Lines generally offers great value and reasonable rates, though a few customers have had experiences with unexpected costs and perceived overcharges.
Recent Reviews Mention...
“ended up being over $21K due to added charges”
“all at a great price”
“definitely worth every penny”
4. Communication
Nationwide Average: 7.53/10
Cross Town Movers / Bekins Van Lines generally receives praise for being responsive, helpful, and ensuring clear communication throughout the moving process, though a few instances of poor communication and unprofessionalism are noted.
Recent Reviews Mention...
“rude and unprofessional communication”
“Very poor communication and customer service”
“Gave us a reminder call beforehand”
5. Stick to Prices
Nationwide Average: 5.99/10
Cross Town Movers / Bekins Van Lines has mixed reviews but leans towards negative experiences, with several customers reporting significant underestimations, unexpected charges, and discrepancies between initial quotes and final costs.
Recent Reviews Mention...
“low-balled estimate and undisclosed charges”
“Estimate was significantly underestimated”
“offered settlement exactly what I paid for insurance”
6. Speed
Nationwide Average: 8.58/10
Cross Town Movers / Bekins Van Lines generally receives high praise for their efficient, quick, and hard-working moving services, though there are isolated complaints of unnecessary breaks and slow work.
Recent Reviews Mention...
“they took unnecessary breaks”
“Efficient in removing furniture”
“Move was faster than we thought”
7. Friendliness
Nationwide Average: 8.91/10
Cross Town Movers / Bekins Van Lines generally receives overwhelmingly positive feedback for their courteous and professional demeanor, highlighted by individual shout-outs to team members who consistently exhibit helpfulness, good spirits, and respectful attitudes, with only a single remark criticizing their honesty and professionalism.
Recent Reviews Mention...
“they are dishonest, rude and unprofessional”
“very courteous”
“Were friendly and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Cross Town Movers / Bekins Van Lines receives overwhelming positive feedback, with many customers expressing their high satisfaction through strong recommendations and intentions to reuse their services, despite a few who have had negative experiences and would not choose to hire them again.
Recent Reviews Mention...
“would not trust these movers”
“I highly recommend them”
“explicitly stated to not use Crosstown Movers”
9. Professionalism
Nationwide Average: 8.31/10
Cross Town Movers / Bekins Van Lines receives overwhelmingly positive feedback, with the majority of clients reporting highly professional, courteous, and efficient service, despite a few isolated instances of unprofessional conduct.
Recent Reviews Mention...
“unprofessional behavior with moving van”
“rude and unprofessional behavior”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Cross Town Movers / Bekins Van Lines shows a stark contrast in customer experiences, with some reporting outstanding service and corrections, while others cite a lack of responsibility and unsuccessful resolutions to their issues.
Recent Reviews Mention...
“did not cover the cancellation fee”
“no responsibility or accountability when called”
“Only offered a reimbursement, but it didn’t materialize”
11. Precision & Care
Nationwide Average: 8.01/10
Cross Town Movers / Bekins Van Lines receives predominantly positive feedback for their attentiveness and respect for customer belongings, despite isolated incidents of damage and dissatisfaction.
Recent Reviews Mention...
“they broke my $700 couch”
“careful with our furniture”
“listened to particular needs with certain items”
Customer Insights
Cost: $ 2707.00 from 4 reviews
Local Move Duration: 3.25 hours from 16 reviews
Interstate Move Duration: 2 days from 3 reviews
Great Crew Members
| Craig, Logan | they were on-time and worked hard |
| Darin, Robert | Darin and Robert - hard working and did an excellent job |
| Jesse, Chris | Jesse and Chris did an excellent job |
| Alex, Chad | Alex and Chad made move quick and easier |
| Matt, Josh | courteous, professional, listened, and improvised well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Cross Town Movers / Bekins Van Lines
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Salem Moving Services
Nearby Cities
