Hot Spring Spas of Eugene is a family-owned company based in Eugene, Oregon since 1981. They have a new showroom in West Eugene and are committed to providing products focusing on durability and enhancing the health and wellbeing of others. They offer a range of hot tub services including repair, moving, cleaning, maintenance, and sauna repairs. With core values of integrity, commitment, passion and hard work, they aim to deliver the best hot tub ownership experience to their customers. As an authorized dealer of Hot Spring Spas for over 40 years, they provide expert guidance and assistance for selecting the right hot tub to suit any lifestyle.
Hot Spring Spas of Eugene
Ranked Top 10 Best Movers in Florence, OR
Moving Services
- Hot Tub Moving
- Spa Repair
- Spa Cleaning & Maintenance
Awards
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Summarized Review of Hot Spring Spas of Eugene
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.56/10
Nationwide Average: 8.44/10
Hot Spring Spas of Eugene consistently impresses with its exceptional customer service, high-quality products, and the professionalism of its staff, making every step of the experience from selection to service outstanding.
Recent Reviews Mention...
“Wonderful customer service”
“great experience with the company”
“great product and excellent service”
2. Punctuality
9.33/10
Nationwide Average: 8.07/10
Hot Spring Spas of Eugene consistently demonstrates exceptional timeliness, with deliveries, services, and technicians always arriving within the promised time frames, often providing updates and same-day service when necessary.
Recent Reviews Mention...
“punctual”
“Everyone involved showed up on time”
“crews were prompt”
3. Affordability
8.18/10
Nationwide Average: 7.69/10
Hot Spring Spas of Eugene is highly praised for its budget-friendly pricing, discounts, and overall great value, with only a rare complaint regarding pricing and ambiance.
Recent Reviews Mention...
“got a special discount as a veteran”
“final price was even less than the quoted price”
“really good price”
4. Communication
9.73/10
Nationwide Average: 7.53/10
Hot Spring Spas of Eugene overwhelmingly excels with consistent praise for their helpfulness, responsiveness, knowledgeable staff, and superb customer service, leading to an exceptionally positive customer experience.
Recent Reviews Mention...
“people at Hot Spring Spas are really helpful”
“Wonderful customer service”
“very responsive to customers”
5. Stick to Prices
7.65/10
Nationwide Average: 5.99/10
Hot Spring Spas of Eugene consistently meets or exceeds customers' expectations by providing accurate estimates and even charging less than the quoted price, while delivering on all their promises.
Recent Reviews Mention...
“estimate was spot on”
“final price was even less than the quoted price”
“They did all the things they said that they would do”
6. Speed
8.58/10
Nationwide Average: 8.58/10
Hot Spring Spas of Eugene receives high praise for the well-orchestrated, smooth, and quick delivery, setup, and repair processes.
Recent Reviews Mention...
“well-orchestrated choreography indicates speediness”
“spa was quickly fixed”
“delivery and setup went great”
7. Friendliness
9.84/10
Nationwide Average: 8.91/10
Hot Spring Spas of Eugene consistently demonstrates exceptional friendliness and customer service, with numerous reviews highlighting the warmth, helpfulness, and professionalism of Scott, Lisa, and their entire team.
Recent Reviews Mention...
“they are friendly”
“have always been prompt and friendly”
“excellent friendly service”
8. Will Hire Again
9.49/10
Nationwide Average: 8.18/10
Hot Spring Spas of Eugene overwhelmingly receives positive endorsements for their service, with customers expressing high satisfaction and a strong inclination to both recommend and reuse their services in future.
Recent Reviews Mention...
“highly recommend Hot Spring Spas of Eugene”
“would strongly recommend them”
“recommend this company and would hire again”
9. Professionalism
9.58/10
Nationwide Average: 8.31/10
Hot Spring Spas of Eugene consistently demonstrates exceptional professionalism, with staff and crews that are knowledgeable, efficient, courteous, and dedicated to providing high-quality service, despite a single negative review highlighting a contrary experience.
Recent Reviews Mention...
“team was professional during installation”
“great team, showed professionalism”
“Scott, Lisa, and techs were professional”
10. Conflict Handling
8.8/10
Nationwide Average: 4.07/10
Hot Spring Spas of Eugene consistently demonstrates an unparalleled commitment to resolving any issues their customers may face, whether it’s through swift warranty resolutions, ensuring perfection with additional visits, addressing maintenance promptly, or going above and beyond in customer service.
Recent Reviews Mention...
“quickly resolved issue with warranty”
“resolved our water issue quickly”
“needed a repair 2 years later and it went smoothly”
11. Precision & Care
8.68/10
Nationwide Average: 8.01/10
Hot Spring Spas of Eugene has consistently demonstrated meticulous attention and proficiency, from careful property handling and precise hot tub alignment to smooth installations, underscoring their exceptional commitment to customer satisfaction.
Recent Reviews Mention...
“very careful of my property”
“hauled away old spa with ease indicating care of handling”
“made sure the tub was aligned just how we wanted”
Great Crew Members
| Maya | answered all questions, ensuring a positive experience |
| Scott, Lisa, Adam | great team members for their professionalism and friendliness |
| Maya | Maya was awesome |
| Scott,Lisa,Steve | Scott and Lisa great during purchase and installation, Steve worked hard in rain for repair |
| Maya, Scott, Grant | Maya was patient and helpful, Scott and Grant ensured perfect placement |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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