PODS Moving & Storage is an industry leader with nearly 25 years of experience, offering personalized moving and storage solutions tailored to customers' unique needs. The company is based in Eugene, Oregon, and has over 245 Storage Center locations servicing 46 states and 6 provinces. PODS provides a flexible and convenient service, including built-in storage, adjustable scheduling, and the ability to load and unload belongings on your own schedule. They offer multiple container sizes (8-foot, 12-foot, and 16-foot) and additional services such as car shipping, moving supplies, and connection to trusted local labor providers. PODS is renowned for its flexibility, safety, and personalized support.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Springfield, Corvallis, Cottage Grove, Sutherlin, Junction City, PhilomathShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.4/10
Nationwide Average: 8.44/10
PODS Moving & Storage has received a mix of sentiments ranging from exceptional praise for ease and efficiency to stark criticism for professionalism and communication issues, reflecting varied customer experiences.
Recent Reviews Mention...
“WORST EXPERIENCE OF MY LIFE!”
“charged $1,000 more than agreed”
“PODS worked really well for us”
2. Punctuality
4.65/10
Nationwide Average: 8.07/10
PODS Moving & Storage has received mixed yet leaning towards negative feedback, with complaints about delays and missed timelines counterbalanced by several acknowledgments of on-time deliveries and pickups.
Recent Reviews Mention...
“final pick up driver didn't call to give a 30 minute heads up”
“transit time was too long”
“seamless delivery and pickup”
3. Affordability
4.72/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives a mix of opinions, with some customers finding it reasonably priced and convenient, while a significant number criticize it for being expensive and having unexpected charges.
Recent Reviews Mention...
“Extremely expensive”
“charged $1,000 more than agreed”
“I'd totally recommend using PODS for reasonable cost”
4. Communication
4.27/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences sharply contrasting reviews with customers citing both excellent, friendly, and efficient service as well as significant difficulties in getting assistance, long hold times, and poor overall customer service communication.
Recent Reviews Mention...
“HOURS AND HOURS/DAYS on hold”
“phone support was great and timely”
“difficulty with communication and getting assistance”
5. Stick to Prices
3.33/10
Nationwide Average: 5.99/10
PODS Moving & Storage generally receives poor feedback due to frequent reports of unanticipated charges and a lack of adherence to original quotes, despite a few instances of satisfactory experiences where costs aligned with initial estimates.
Recent Reviews Mention...
“would not reconsider price change”
“everything went exactly as promised”
“quote was competitive and fair”
6. Speed
3.85/10
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives negative feedback for slow transit, delays, and multiple reschedules despite one report of a quick move.
Recent Reviews Mention...
“transit took longer than expected”
“Move completed quickly”
“delayed my move and resulted in rearranging schedules”
7. Friendliness
7.5/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive remarks for their kind, respectful, and accommodating staff, despite a few negative interactions regarding safety, customer service attitude, and adherence to health protocols.
Recent Reviews Mention...
“the person spoken with was very kind and respectful”
“Staff was friendly”
“PODS employees were friendly”
8. Will Hire Again
4.91/10
Nationwide Average: 8.18/10
PODS Moving & Storage has received a mix of staunchly negative reviews alongside glowing testimonials, highlighting a polarized customer base with strong opinions on either side.
Recent Reviews Mention...
“WILL NEVER USE PODS AGAIN!!!”
“would not hire again due to price issue”
“I'd totally recommend using PODS”
9. Professionalism
5.77/10
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed feedback, with some customers noting exceptional professionalism and skill, particularly from individuals like Brooks, while others criticize the lack of professionalism, communication issues, and unhelpful attitudes encountered.
Recent Reviews Mention...
“All foreign people who don't speak or understand English”
“they are not professional”
“PODS employees were professional”
10. Conflict Handling
1.73/10
Nationwide Average: 4.07/10
PODS Moving & Storage generally appears to have a poor track record of addressing and resolving customer issues, reflected by numerous reports of unresolved disputes, unaddressed damage claims, and inadequate customer service responses.
Recent Reviews Mention...
“Had to get The Better Business Bureau involved”
“would not right the wrong of price change”
“issue remained unresolved after repeated calls”
11. Precision & Care
6.14/10
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed reviews, with some customers reporting excellent care and condition of their belongings and others experiencing significant damage and disarray.
Recent Reviews Mention...
“everything was in surprisingly good condition when it arrived”
“POD damaged my gate.”
“everything arrived safely”
Customer Insights
Cost: $ 2354.00 from 4 historical data points
Interstate Move Duration: 7 days from 6 reviews
Great Crew Members
| Brooks | helped with incredibly challenging terrain and stayed to assist further |
| Brooks | Brooks was professional and easy to relate to |
| Brooks | extremely helpful and accommodating |
| Brooks | Brooks showed a lot of skill and was helpful |
| Juanite Finnell | was friendly and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
2050 Cross St, Eugene, OR, 97402
(877) 770-7637
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Additional Resources
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