1-800-PACK-RAT Moving and Storage
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers expressing great satisfaction with their services while a significant number report various issues, including hidden fees and poor customer service.
Recent Reviews Mention...
“highly recommend Pack-Rat and couldn't be happier”
“awesome service”
“Pack-Rat provided a seamless and enjoyable moving experience”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage predominantly struggles with timely deliveries and pick-ups, experiencing frequent delays and communication issues as reported by the majority of customers.
Recent Reviews Mention...
“driver got confrontational and blamed me”
“delivered the pod after 10pm”
“arrived at the beginning of the time window”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with significant complaints about higher than quoted charges and hidden fees, yet also praised by some for competitive prices and clear value in transportation and service fees compared to alternatives.
Recent Reviews Mention...
“charged much more than quoted”
“storage is more expensive than pods”
“lots of hidden fees that were not disclosed”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage overwhelmingly struggles with customer service issues, including long wait times, poor response rates, and ineffective issue resolution, despite a few reports of satisfactory interactions.
Recent Reviews Mention...
“waited online for 30 minutes to talk to someone”
“no one contacted me from customer service”
“Never told me they don't deliver to my destination”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently fails to adhere to their initial quotes, leading to widespread dissatisfaction among customers due to unexpected fees and charges.
Recent Reviews Mention...
“mentioned hidden fees like gas”
“charged me separately for storage above the quote”
“added over $300 for a pick up fee after the fact”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage appears to have predominantly negative experiences, with customers frequently facing delays in both delivery and pickup, despite a few accounts of quick loading and unloading times.
Recent Reviews Mention...
“Loaded quick and left quickly”
“back on the road by 11:20am after an 11am arrival”
“container has been in front for 11 days.”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for their team's approachability and professionalism, despite a few reports of rudeness or indifference from some staff members.
Recent Reviews Mention...
“team's friendly approach made my move enjoyable”
“second driver was rude and confrontational”
“personable and professional”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives mixed feedback but is prominently criticized for various service issues, leading many customers to express strong dissatisfaction and a refusal to use their services again.
Recent Reviews Mention...
“would hire again”
“highly recommend Pack-Rat for moving services”
“highly recommend Pack-Rat and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with several customers praising the team's professionalism, efficiency, and customer service, while a significant number criticize unprofessional behavior, poor communication, and a lack of effort to resolve issues.
Recent Reviews Mention...
“team was professional”
“driver refused to honor request unprofessionally”
“was professional, personable, and efficient”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally demonstrates a lack of effort in addressing customer issues, with few exceptions where they took action to resolve problems.
Recent Reviews Mention...
“blamed me for their lack of service area coverage”
“customer service provided no help for a year”
“Had to figure out how to get my belongings”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage seems to have a mixed performance, with some customers praising their careful handling, while several others experienced damage to their belongings.
Recent Reviews Mention...
“handled my belongings with care”
“reckless handling caused damage”
“pieces of my furniture damaged”
Customer Insights
Cost: $ 3531.00 from 10 reviews
Interstate Move Duration: 12 days from 9 reviews
Great Crew Members
| One driver was nice | first driver turned the pod as requested |
| Shannon | offered solutions and was appreciated for the help |
| Monty | went out of their way to help and cared deeply |
| Chris | went above and beyond, deserves a raise |
| Aisha | went above and beyond to seek solutions |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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