Gentle John’s Moving & Storage is a Damascus-based business that has been serving the Portland, OR area for over two decades. It has a wide range of residential and commercial services, moving everything from small offices and apartments to large office buildings and high-rises. It also offers professional packing, labor-only options, and secure storage solutions. Whether you’re moving to a new town or out of state, this company has what it takes to meet all your moving needs. Gentle John’s understands that moving can be stressful, so it makes sure to provide flexible scheduling, affordable pricing, and top-notch customer care. This team has served more than 117,000 families over the years, giving it a pretty good idea of what clients need and how to make their move successful. Schedule your move today. Gentle John’s friendly staff will be happy to give you a quick moving quote.
Gentle John's Moving & Storage
About Gentle John's Moving & Storage
Additional Cities Served: Gresham, Hillsboro, Beaverton, Tigard, Lake Oswego, Oregon CityShow More >
Moving Services
- Local & Long Distance Moving
- Packing Services
- Commercial Moving
- Storage
- Unpacking and Setting Up the Home
Oregon Moving License
Active
Last Checked: 04/21/22
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Gentle John's Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Gentle John's Moving & Storage appears to have a divisive reputation, with some customers reporting excellent and satisfactory experiences marked by professionalism and efficiency, while a significant number of others express severe dissatisfaction citing terrible service and negative incidents.
Recent Reviews Mention...
“fantastic work by the movers”
“couldn't have asked for a smoother move”
“Awesome work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Gentle John's Moving & Storage has mixed reviews with several clients praising their timely arrivals and on-time deliveries, while a notable number of customers report issues with lateness, last-minute delays, and significantly increased move times.
Recent Reviews Mention...
“Timely”
“Prompt in arrival”
“were on time”
3. Affordability
Nationwide Average: 7.69/10
Gentle John's Moving & Storage receives mixed feedback, with some customers finding their services reasonably priced and even cheaper than expected, while a significant number of others regard the company as overpriced, often mentioning unexpected charges and perceived poor value for the cost.
Recent Reviews Mention...
“Super reasonable prices”
“great price”
“price gouged us”
4. Communication
Nationwide Average: 7.53/10
Gentle John's Moving & Storage has mixed reviews, with some customers experiencing exceptional service and clear communication, particularly from employees like Andy and Gloria, while others report significant problems with follow-up, rudeness, and organization.
Recent Reviews Mention...
“Excellent customer service”
“responsive to our needs”
“Quick response time.”
5. Stick to Prices
Nationwide Average: 5.99/10
Gentle John's Moving & Storage frequently deviates from initial estimates, often leading to customer reports of overcharging and unexpected additional fees, despite a few instances of adhering to quotes.
Recent Reviews Mention...
“did not stick to quoted prices”
“lied to by Andy”
“did not stick to quoted prices”
6. Speed
Nationwide Average: 8.58/10
Gentle John's Moving & Storage receives mixed feedback ranging from complaints of extremely slow service and unnecessary delays to high praise for quick, efficient moves and exceeding time expectations.
Recent Reviews Mention...
“fast and efficient move”
“efficient”
“very quick/efficient”
7. Friendliness
Nationwide Average: 8.91/10
Gentle John's Moving & Storage generally receives positive remarks for their polite and pleasant crew, often described as kind, courteous, and fun to interact with, despite a few reports of rudeness and unprofessional behavior.
Recent Reviews Mention...
“polite and courteous”
“guys were great”
“Friendly, understanding, and professional”
8. Will Hire Again
Nationwide Average: 8.18/10
Gentle John's Moving & Storage has polarizing reviews with some customers expressing high satisfaction and intent to rehire, contrasting sharply with an equally strong group of dissatisfied customers determined not to use their services again.
Recent Reviews Mention...
“highly recommend”
“felt completely satisfied and grateful”
“Can't recommend enough”
9. Professionalism
Nationwide Average: 8.31/10
Gentle John's Moving & Storage has received mixed reviews with some customers praising individuals for their professionalism and others describing various crew members as unprofessional and rude.
Recent Reviews Mention...
“made the move look easy”
“Friendly, understanding, and professional”
“crew was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Gentle John's Moving & Storage generally appears to demonstrate inadequate effort to resolve customer complaints and compensate for damages, despite a few instances where employees attempted to address problems without prompting.
Recent Reviews Mention...
“refunded some money after discussing issues”
“did not make efforts to rectify issues”
“agreed to refund half of the extra charged hour”
11. Precision & Care
Nationwide Average: 8.01/10
Gentle John's Moving & Storage receives mixed feedback, with numerous glowing reports of meticulous attention and protection of customers' belongings, contrasting sharply with several accounts of damage and carelessness.
Recent Reviews Mention...
“very careful with our stuff”
“No damage to our items”
“careful with items moved”
Customer Insights
Cost: $ 1457.00 from 19 reviews
Hourly Minimum: 3 hours from 9 reviews
Local Move Duration: 4 hours from 63 reviews
Interstate Move Duration: 2 days from 4 reviews
Great Crew Members
| Luis | great movers, made the move look easy |
| Dennis Brown | Dennis Brown was thanked specifically, implying good service |
| Stetson,Julieo | great job and were very quick/efficient |
| Elmer, Louis, Viden | Friendly, understanding, and professional |
| Joel,Luis | Joel and Luis were great, made move easy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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