1-800-Pack-Rat
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of 1-800-Pack-Rat
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-Pack-Rat receives mixed reviews, with many customers praising their excellent and reliable service, while a significant number report negative experiences related to customer service and reliability issues.
Recent Reviews Mention...
“great service”
“Provided excellent services”
“reliable moving company”
2. Punctuality
Nationwide Average: 8.07/10
1-800-Pack-Rat exhibits mixed feedback, with experiences varying from highly prompt and reliable service to significant delays and instances of not showing up as scheduled.
Recent Reviews Mention...
“team was prompt”
“things showed up 7 days late”
“delivered on time”
3. Affordability
Nationwide Average: 7.69/10
1-800-Pack-Rat receives mixed reviews, with complaints about hidden fees and unexpected charges contrasting with praises for offering the best prices and deals compared to competitors.
Recent Reviews Mention...
“many hidden fees”
“best price”
“charged an entire month unnecessarily”
4. Communication
Nationwide Average: 7.53/10
1-800-Pack-Rat displays a stark contrast between instances of excellent customer service with prompt and helpful responses and numerous complaints regarding poor communication, unresponsiveness, and overall subpar customer service experiences.
Recent Reviews Mention...
“poor response when asked for reimbursement”
“information was neglected that could save money”
“don’t tell you they’re not coming”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-Pack-Rat frequently faces criticism for charging more than initially quoted, despite a few instances of honoring their commitments or beating competitors' prices.
Recent Reviews Mention...
“charged twice for a 40 day rental”
“did not inform about pro-rating possibility”
“they did not have the container as promised”
6. Speed
Nationwide Average: 8.58/10
1-800-Pack-Rat experiences mixed feedback, with some customers praising their quick and efficient service, while others criticize significant delays and late deliveries.
Recent Reviews Mention...
“failed to deliver the Pack Rat as scheduled”
“amazingly fast”
“Fast and efficient move”
7. Friendliness
Nationwide Average: 8.91/10
1-800-Pack-Rat generally receives high praise for its courteous and friendly service, despite isolated incidents of rudeness and unprofessional behavior from some representatives.
Recent Reviews Mention...
“courteous”
“they are friendly”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-Pack-Rat displays a mixed sentiment with a noticeable division between customers who express strong loyalty and satisfaction, recommending the service for future moves, and those who express significant dissatisfaction, advising against its use due to various negative experiences.
Recent Reviews Mention...
“would hire again”
“would hire again”
“Highly recommend Pack-Rat for moving”
9. Professionalism
Nationwide Average: 8.31/10
1-800-Pack-Rat has received mixed reviews, with several customers praising their professionalism and courteous service, while a significant number express dissatisfaction, citing unprofessional behavior and lack of care.
Recent Reviews Mention...
“Team was professional”
“lack of care and professionalism shown”
“most unprofessional and deceitful company”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-Pack-Rat overwhelmingly demonstrates a pattern of indifference and inaction in addressing and rectifying customer complaints and issues, despite rare instances where they have made amends.
Recent Reviews Mention...
“dismissed with "have a nice day" after issues”
“Did not rectify the delay in delivery.”
“did not rectify the overcharging issue”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-Pack-Rat generally receives high praise for the diligent and protective measures they take, despite a few instances of damage and negligence.
Recent Reviews Mention...
“Handled my belongings with extreme diligence”
“handled my belongings with the utmost care”
“things were broken and dirty”
Customer Insights
Interstate Move Duration: 1 days from 5 reviews
Great Crew Members
| Kimberly | Kimberly has been extremely helpful and patient |
| Agent,Driver | agent was great, driver provided personal contact for efficiency |
| Caleb | made things right |
| Cody | the one decent individual to help me |
| William | went above and beyond when asked to reposition the packrat |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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