PODS Moving & Storage has been revolutionizing the moving and storage industry for nearly 25 years. Started as Portable on Demand Storage in 1998, PODS has offered innovative solutions such as portable storage containers and a hydraulic system called PODZILLA to conveniently move and store customers' belongings. Today, with over 3,000 employees, the company operates in the U.S., Canada, Australia, and the U.K., handling more than 6 million moves, including over 1.5 million long-distance ones. Even if you're just looking for movers in Portland, OR, PODS' services range from local to long-distance moving, on-site storage, packing and loading assistance, to car shipping. They even offer additional services for businesses with commercial moving or storage needs. The company is commended for its flexibility, allowing customers to control their moving schedule and store their items in their driveway or PODS' secure facilities. They were named the no.1 moving and storage company in 2023 by Move.org.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Battle Ground, Washougal, St. Helens, Kelso, Scappoose, Portland
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage seems to leave a majority of its customers extremely dissatisfied with their services, despite a few instances of positive feedback.
Recent Reviews Mention...
“total scam and incompetent”
“had a frustrating experience”
“Trust the bad reviews, these people are liars”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage often disappoints customers with delays and miscommunications, despite some instances of on-time deliveries and confirmations.
Recent Reviews Mention...
“they showed up on time”
“the delivery was significantly delayed”
“they didn't show up 4 times”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with many customers finding it expensive and encountering higher costs than quoted, while a few others appreciate special deals and flexibility that offered them economic solutions.
Recent Reviews Mention...
“was overcharged”
“extremely expensive due to changing price quotes”
“money grubbing scum bags”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly struggles with customer service issues, including poor responsiveness and difficulty in scheduling, although there are isolated commendations for their website usability and some instances of clear communication policies.
Recent Reviews Mention...
“the lack of communication was annoying”
“customer service is horrible”
“take absolutely no responsibility”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently faces criticism for not honoring initial quotes, though some customers report satisfaction with pricing consistency.
Recent Reviews Mention...
“overcharged compared to initial quote”
“price quote changes every time I call”
“Will totally screw up your order”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage receives mixed feedback, with some customers praising their efficiency and adherence to time frames, while others criticize late deliveries and rash handling of items.
Recent Reviews Mention...
“fast delivery”
“Fast unloading”
“drivers were fast at delivery and pickup”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage has received mixed feedback, with significant praise for pleasant and friendly personnel contrasting sharply with numerous complaints about rude customer service and driver behavior.
Recent Reviews Mention...
“customer service people were rude”
“friendly personnel”
“staff was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage garners predominantly negative feedback, with the majority of clients expressing a strong reluctance to use their services in the future, overshadowing a small fraction of highly satisfied customers who would recommend and reuse the company.
Recent Reviews Mention...
“worst service ever encountered”
“would hire again”
“wish I never went with this company”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has overwhelmingly negative feedback, highlighting issues such as rudeness, incompetence, and a general lack of professionalism, despite a single account of commendable service.
Recent Reviews Mention...
“incompetent service received”
“liars and money grubbing”
“no professionalism shown”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly fails to adequately address or remedy customer complaints and issues, aside from a solitary instance of commendable effort from one driver.
Recent Reviews Mention...
“take absolutely no responsibility”
“did not attempt to rectify the unexpected charge issue”
“PODs did not rectify the situation as promised”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage appears to struggle significantly, with several reports of damaged and broken items, though there are rare instances where customers reported their items arrived intact.
Recent Reviews Mention...
“All belongings were safe and clean ”
“Pod leaked and ruined precious items ”
“items were damaged during the move”
Customer Insights
Cost: $ 5621.00 from 3 reviews
Interstate Move Duration: 10 days from 5 reviews
Great Crew Members
| Hector | Hector was wonderful and skilled |
| Massive thank you to both of the delivery drivers | drivers showed expertise with narrow driveway |
| Hector | Hector was amazing, friendly, and enthusiastic |
| Brandon | went out of his way to find our POD and accommodate us. |
| Colin, Dereck | great job of moving our furniture |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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