Smooth Move People, a family-owned and operated moving company, has been serving the Portland, OR metro area for over 30 years. As a full-service moving company, they cater to residential and commercial customers, offering services such as loading, unloading, packing, and supplying of moving materials. They also handle both local and long-distance moves. As a unique selling proposition, the company emphasizes its attention to detail, efficiency, and the unbeatable rates they offer. Evolving from one-man operations, the company now prides itself in providing professional, safe, and reliable moving services. They are licensed and insured, making them a dependable choice for moving services.
Smooth Move People
About Smooth Move People
Additional Cities Served: Vancouver, Gresham, Hillsboro, Beaverton, Tigard, Lake OswegoShow More >
Moving Services
- Residential moving services
- Commercial/office moving services
- Loading and unloading services
- Packing services and supplies
- Longdistance moving services
- Local moving services
- Packing and unpacking services
- Specialty item moving (e.g. pianos, artwork)
- Community movers
- Office moving
Oregon Moving License
Active
Last Checked: 04/21/22USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Smooth Move People
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.82/10
Nationwide Average: 8.44/10
Smooth Move People receives a mix of highly polarized reviews, with customers either praising their professionalism and efficiency or criticizing them for poor service experiences and unprofessionalism.
Recent Reviews Mention...
“seamless move”
“Moved across the country smoothly”
“excellent job by packers”
2. Punctuality
7.3/10
Nationwide Average: 8.07/10
Smooth Move People generally receives positive feedback for their timely arrivals and proactive communication, despite some instances of early arrivals or significant delays that negatively impacted customer experiences.
Recent Reviews Mention...
“on time”
“the movers were on time”
“crew arrived promptly at 7 AM”
3. Affordability
7.67/10
Nationwide Average: 7.69/10
Smooth Move People presents a divided sentiment where several customers found their pricing to be very fair and a great value, while others felt the services were expensive, often citing charges significantly higher than estimates or expectations.
Recent Reviews Mention...
“it’s affordable”
“lowest rates in town”
“such a reasonable price”
4. Communication
4.64/10
Nationwide Average: 7.53/10
Smooth Move People exhibits significant inconsistency, with instances of excellent customer interactions being overshadowed by numerous reports of poor responsiveness, rudeness, and unprofessional behavior.
Recent Reviews Mention...
“office personnel were always helpful and kind”
“Greg provided simple pricing details”
“Very rude on phone”
5. Stick to Prices
4.57/10
Nationwide Average: 5.99/10
Smooth Move People frequently faces criticism for charging more than initially agreed, with numerous instances of unexpected fees and inconsistent adherence to quotes, despite a few customers experiencing transparency and fairness in pricing.
Recent Reviews Mention...
“Different quotes for weekend prices”
“stuck to simple pricing”
“charged more based on truck size despite initial agreement”
6. Speed
7.37/10
Nationwide Average: 8.58/10
Smooth Move People have received mixed reviews, with some customers praising their quick and efficient service, while others criticize them for taking excessively long hours and frequent breaks.
Recent Reviews Mention...
“fast”
“very efficient”
“everything was unloaded so FAST”
7. Friendliness
6.07/10
Nationwide Average: 8.91/10
Smooth Move People exhibits a polarizing perception with numerous customers praising their positive and accommodating attitude while a significant portion have reported experiences of rudeness and unprofessional behavior.
Recent Reviews Mention...
“great team, great guys”
“They were kind”
“Crew talked about inappropriate topics”
8. Will Hire Again
6.11/10
Nationwide Average: 8.18/10
Smooth Move People experiences a sharply divided customer base, with many expressing strong loyalty and intent to rehire, while a significant portion vehemently oppose rehiring due to negative experiences.
Recent Reviews Mention...
“would hire again”
“would hire again”
“would contact them again”
9. Professionalism
5.18/10
Nationwide Average: 8.31/10
Smooth Move People has received mixed reviews, with several customers lauding the hard work and professionalism of some team members, while a significant number express dissatisfaction over unprofessional behavior, rudeness, and incompetence.
Recent Reviews Mention...
“Above and beyond professional”
“professional service”
“professional”
10. Conflict Handling
2.15/10
Nationwide Average: 4.07/10
Smooth Move People often demonstrates a lack of accountability and inadequacy in resolving customer grievances, despite a few instances of satisfactory mediation and adjustments.
Recent Reviews Mention...
“company did not remedy the situation satisfactorily”
“did not make it right despite opportunities”
“attempted to fix damages inadequately without professional service”
11. Precision & Care
6.39/10
Nationwide Average: 8.01/10
Smooth Move People has mixed reviews, with customers reporting both careful handling resulting in no damage and also significant damage and disrespect towards property.
Recent Reviews Mention...
“nothing broke”
“very careful with my valuables”
“damaged my brand new sectional”
Customer Insights
Cost: $ 232.00 from 3 reviews
Hourly Minimum: 1.75 hours from 4 reviews
Local Move Duration: 3.5 hours from 16 reviews
Great Crew Members
| Robert | Thanks Robert for helping a stressful day not be so terrible |
| Greg | Greg provided simple pricing details |
| Hector | Hector was reliable, responsible, and hardworking |
| Jesus, H"ant"z | Both did a fabulous job |
| Hans,Kerry | really professional and efficient, negotiated tough stairs and tight turns |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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