U-Pack makes long-distance relocation easy by providing a speedy, affordable, and convenient alternative to traditional moving methods. This company has sturdy metal containers that can be delivered right to your doorstep. Load it yourself or hire someone else to do it for you. When you’re ready, U-Pack will drive your belongings to your new place or take them to one of its storage facilities, where they’ll be safe and sound. A team of experienced consultants will be at hand to answer any shipping or moving questions that you may have. These professionals only charge for the equipment space you use. Fuel costs are always included in the rates, so there is no need to worry about added or hidden fees. U-Pack's service center in Portland, OR offers guaranteed transit times. You can rest assured that your items will arrive safely within the time frame specified.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- UPack vs Full Service Comparison
- UPack vs Portable Storage Comparison
- UPack vs Truck Rental Comparison
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally provides a highly efficient, cost-effective, and satisfactory moving experience, evidenced by the predominance of positive feedback despite a few instances of issues.
Recent Reviews Mention...
“they made the cross-country move easy”
“it was a positive experience”
“A lot to like about U-Pack, mostly a good experience”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally demonstrates strong performance in delivering and picking up shipments on time, with many customers praising their timeliness, although there are a few instances of delays and communication issues.
Recent Reviews Mention...
“dropped off on time and delivered promptly”
“Trailer was delivered pretty close to the time promised”
“Accurate date estimations”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is frequently praised for offering competitive pricing, significant savings, and transparent costs, positioning it as a highly cost-effective solution for moving needs despite a few mentions of additional expenses for some customers.
Recent Reviews Mention...
“UPack was the best pricing”
“good value”
“Price was reasonable.”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels with responsive and effective customer service, maintaining good communication throughout the moving process, though there are isolated instances of communication breakdowns and inconsistency.
Recent Reviews Mention...
“very responsive company”
“responsive customer service”
“Communication was good throughout the process”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack overwhelmingly adheres to its quotations with numerous instances of not only meeting but often exceeding expectations by adjusting costs favorably, despite a few reports of billing and estimate issues.
Recent Reviews Mention...
“pricing as quoted with no surprises”
“credited for not using space and cost less than estimate”
“only charged us for the space we used”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives favorable commendations for their notably quick and efficient delivery and pickup services, despite isolated incidents of delays or longer waits for some customers.
Recent Reviews Mention...
“Time to get it delivered was surprisingly fast”
“trailer arrived 4 days sooner than expected”
“contents unloaded in 15 minutes”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack overwhelmingly provides a positive and welcoming experience, highlighted by their courteous, professional, and friendly drivers, customer service, and staff across various interactions.
Recent Reviews Mention...
“customer service experience was definitely nicer”
“Friendly drivers”
“the ABF drivers were so nice”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack enjoys a generally positive perception, with the majority of customers expressing eagerness to reuse their services for future moves despite some isolated reports of dissatisfaction.
Recent Reviews Mention...
“would use UPack again for moving”
“Would recommend them for interstate moves”
“Mostly a good experience despite frustrations”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack is overwhelmingly regarded as professional, courteous, and helpful, despite a few isolated complaints about unprofessionalism and quality issues.
Recent Reviews Mention...
“professional interactions with the team”
“Good customer service but problem with truck quality.”
“impressed by the company's professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack demonstrates varied responses, from going beyond expectations to resolve issues for some customers, to showing a significant lack of follow-through and adequate compensation for others, indicating inconsistency in customer service satisfaction.
Recent Reviews Mention...
“wasn't told of train transportation method”
“Dispatcher handled and released the cubes”
“they bent over backwards after the confusion”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally maintains good handling practices as evidenced by numerous reports of items arriving in great condition, despite a few accounts of damage and mishandling.
Recent Reviews Mention...
“Boxes were dripping wet, suggests some mishandling.”
“everything was damaged.”
“overall no damage to the contents”
Customer Insights
Cost: $ 5020.00 from 3 reviews
Interstate Move Duration: 5 days from 13 reviews
Great Crew Members
| UPACK team | Praised for the overall smooth and pleasant move experience |
| the drivers | drivers were awesome, professional, and accommodating |
| Colby | Colby was prompt, communicative, and professional |
| ABF Transport | drivers were very courteous and friendly |
| Sabrina | Sabrina helped gain access to stuff |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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