PODS Moving & Storage, originally known as Portable on Demand Storage, has been in operation for nearly 25 years. The Oregon-based company prides itself on pioneering the concept of portable storage containers, invented to bring convenience to clients. While not specifically claiming to be one of the best movers in Lake Oswego, OR, PODS provides services across 46 states and has over 245 Storage Center locations. The company offers multiple container sizes to accommodate different moving needs, and provides flexible and tailored moving solutions, packing supplies, and links to trusted local labor providers and car shipping services. Other services include on-site storage and storage at their secure facilities. PODS combines this myriad of services to offer customers an all-inclusive and customized moving experience.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Keizer, McMinnville, Tualatin, West Linn, Woodburn, WilsonvilleShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Find Moving Help
Have feedback for PODS Moving & Storage?
Error. Please try again later.
Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives high praise for making moving easy, affordable, and efficient, although there are significant critiques regarding customer service and experiences of poor service and incompetence.
Recent Reviews Mention...
“Made moving super easy and convenient”
“Very satisfied with the moving service”
“Made moving easy”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage struggles with consistent delivery and pick-up times, facing numerous complaints about delays and failures to adhere to scheduled timings despite a few reports of being timely.
Recent Reviews Mention...
“delayed three times due to claimed weather”
“They failed to pick up the container as arranged”
“2 days late and 1 week late for final pickup and delivery”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with many customers finding their services overpriced due to unexpected fees and damages, although some appreciate the cost-effectiveness and reasonable pricing.
Recent Reviews Mention...
“overpriced just to hire movers to unload”
“very affordable”
“Pods appears to thrive off of incompetence to raise costs.”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences a wide disparity in customer satisfaction, with numerous reports of poor communication, difficulty reaching customer service, and inconsistent information, though some customers highlighted helpful and responsive interactions.
Recent Reviews Mention...
“didn't communicate refusal to drive in rain or snow”
“Customer service was very helpful”
“worst customer experience I have EVER had”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally struggles, with numerous complaints about not adhering to original quotes and adding unexpected charges.
Recent Reviews Mention...
“did not stick to quoted prices”
“kept to the promised price”
“gross misrepresentation of service”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently falls short of expectations, facing criticism for failures in timely pickups, deliveries, and overall slow moving processes.
Recent Reviews Mention...
“could have been a little more time efficient”
“Pods failed to pick up the pod as scheduled.”
“refused to deliver and caused delays”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for the amiable nature of their staff and drivers, despite a few criticisms regarding rude behavior.
Recent Reviews Mention...
“everyone was friendly”
“drivers were friendly”
“drivers were rude and obnoxious”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage elicits polarized sentiments with a significant number of customers expressing satisfaction and a willingness to reuse their services, while a notable portion also express dissatisfaction and a reluctance to hire again due to various issues.
Recent Reviews Mention...
“wouldn't hire again because of delays”
“do not recommend pods for anything”
“Made moving super easy and convenient”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, with reports of both highly professional conduct and significant unprofessionalism among its staff.
Recent Reviews Mention...
“crew conducted themselves professionally”
“Employees showed incompetence, possibly due to corporate decisions.”
“Incompetent delivery people.”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage shows a mixed but generally low level of responsiveness and effectiveness, with several customers praising their efforts in specific instances, while a larger number report dissatisfaction with the company's resolution processes and follow-through.
Recent Reviews Mention...
“Did not get a return email from the CEO”
“did not right a wrong”
“settlement took several weeks”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has mixed feedback, with several customers experiencing damages but a comparable number reporting their items were kept safe and in perfect condition.
Recent Reviews Mention...
“damages incurred during move”
“around $5,000 worth of damage”
“they clipped our gutter causing damage”
Customer Insights
Cost: $ 2249.00 from 8 reviews
Interstate Move Duration: 11 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Lake Oswego Moving Services
Nearby Cities
