Established in 1987, Eastern Connection Movers is a family-owned and operated moving company based in Philadelphia. They specialize in long distance moves within the PA and NJ regions and offer various services, including local moving, packing and loading, and piano moving. With a high level of attention to detail, they are known for their personalized moving plans that cater to clients' specific needs and budgets, ensuring a stress-free moving experience in Bethlehem, PA. Voted the Best Mover by Philadelphia Magazine, they take great pride in providing excellent customer service during each move.
Eastern Connection Movers
Moving Services
- Long Distance Moving
- Local Moving
- Packing & Loading
- Piano Moving
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Summarized Review of Eastern Connection Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Eastern Connection Movers has largely disappointed customers with frequent complaints of unprofessionalism and poor service, despite a few reports of satisfaction.
Recent Reviews Mention...
“Micky and Pete did great work”
“greatly appreciated the setup of our piano”
“Micky and crew saved the day”
2. Punctuality
Nationwide Average: 8.07/10
Eastern Connection Movers suffers from significant delays and issues with timely service, resulting in overwhelming dissatisfaction among customers.
Recent Reviews Mention...
“They were late but it wasn't a big deal”
“were on time”
“showed up 4 hours late”
3. Affordability
Nationwide Average: 7.69/10
Eastern Connection Movers has mixed reviews with some customers finding their services very reasonable and well-priced, while others describe it as overly expensive or akin to a scam.
Recent Reviews Mention...
“Micky made me a great deal on the price”
“Very reasonable cost considering the holiday”
“gave the best quote of over 39 movers”
4. Communication
Nationwide Average: 7.53/10
Eastern Connection Movers overwhelmingly receives negative feedback due to issues like unresponsiveness, blocking numbers to avoid complaints, and providing poor justifications, despite a couple of instances where customers were satisfied with clear explanations and agreements.
Recent Reviews Mention...
“Micky went above and beyond in communication”
“take the stress out of moving away completely”
“Very responsive”
5. Stick to Prices
Nationwide Average: 5.99/10
Eastern Connection Movers frequently fails to adhere to the initial quoted prices and conditions, resulting in dissatisfaction among many customers.
Recent Reviews Mention...
“stick to the price on a challenging job”
“Paid the agreed upon price”
“REFUSED TO REPLACE BROKEN TV AND DESK”
6. Speed
Nationwide Average: 8.58/10
Eastern Connection Movers primarily receives negative feedback for their slow and inefficient service, despite a few customers noting their efficiency and professionalism.
Recent Reviews Mention...
“Move was not slow and was efficient”
“worked diligently even in bad weather”
“The move was excessively slow.”
7. Friendliness
Nationwide Average: 8.91/10
Eastern Connection Movers generally received poor reviews for their team's behavior, pointing towards unprofessionalism and rudeness, despite a few instances of pleasant interactions.
Recent Reviews Mention...
“Micky and Pete were awesome guys”
“crew was kind and friendly”
“crew are good people”
8. Will Hire Again
Nationwide Average: 8.18/10
Eastern Connection Movers overwhelmingly encounter negative feedback, with a majority expressing regret and advising against future hires, despite a few positive exceptions.
Recent Reviews Mention...
“would recommend Micky and would hire again”
“couldn't recommend them more”
“would definitely hire Eastern Connection Movers again”
9. Professionalism
Nationwide Average: 8.31/10
Eastern Connection Movers is overwhelmingly perceived as unprofessional, with frequent reports of unprofessional conduct, though a couple of instances noted professional and speedy service.
Recent Reviews Mention...
“crew conducted themselves professionally”
“conducted themselves like true professionals”
“organization, and attention to detail shows professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Eastern Connection Movers consistently demonstrates a lack of genuine effort to address or compensate for their errors and damages, often ignoring complaints or responding inadequately.
Recent Reviews Mention...
“went above and beyond to right a wrong”
“Unwilling to replace broken items”
“no effort to right the wrongs after move”
11. Precision & Care
Nationwide Average: 8.01/10
Eastern Connection Movers has a predominantly negative reputation, with numerous customers reporting damage to their belongings and dissatisfaction with the care taken during moves.
Recent Reviews Mention...
“piano set up gently and correctly”
“referred to a local furniture maker for repair”
“Everything arrived undamaged”
Customer Insights
Local Move Duration: 8 hours from 7 reviews
Interstate Move Duration: 9 days from 3 reviews
Great Crew Members
Micky, Pete | Micky did everything he said and more despite snow |
Micky | kind, friendly, and eager to set up our piano correctly |
Micky | saved the day and made a great deal |
Micky, Kyle, Walter | Micky and his team were amazing and careful |
Micky | Helped in the delivery process. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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