PODS Moving & Storage has been in business for nearly 25 years and serves customers in the United States, Canada, Australia, and the United Kingdom. The company specializes in providing flexible moving and storage solutions, with portable storage containers that can be kept on-site or at one of their 245+ storage centers. PODS offers multiple container sizes to accommodate different moving needs and their patented PODZILLA hydraulic system ensures safe loading and unloading of containers. Anyone looking for movers in Allentown, PA could consider PODS for their ability to offer a range of services. In addition to moving and storage services, PODS also offers packing supplies, packing and loading assistance, and car shipping options. The company prides itself on its personalized service, flexibility, and attention to detail.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Bethlehem, Easton, Phillipsburg, East Stroudsburg, Northampton, QuakertownShow More >
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- Storage Services
- OnSite Storage
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage elicits deeply mixed reactions, with customers describing experiences ranging from exceedingly stressful and disappointing to highly satisfying and stress-reducing.
Recent Reviews Mention...
“great work by movers”
“PODS made moving less stressful”
“extremely frustrated with service and issues encountered”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently disappoints customers with their timing, either by arriving too early, late, or rescheduling, although a few report satisfactory on-time service.
Recent Reviews Mention...
“they came at 7am instead of the afternoon”
“they took 20 days for a very short distance”
“they showed up on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with numerous customers finding it costly and fraught with unexpected fees, though some acknowledge it as a good value or the best deal they could find.
Recent Reviews Mention...
“more than wanted to spend but worth it”
“Extremely expensive”
“Very expensive.”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has mixed feedback with several customers praising their excellent customer service and ease of interaction, while a significant number of others report experiencing poor communication, confusing interactions, and unhelpful customer service.
Recent Reviews Mention...
“customer service is amazing”
“nothing but crickets”
“confusing conversations and unhelpful responses”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally falls short of expectations, with numerous reports of unexpected charges and failure to honor initial quotes.
Recent Reviews Mention...
“Was charged twice leading to deceptive pricing”
“charges appeared that were not agreed upon”
“delivery and pickup were completed as quoted”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally disappointed customers with slow service, despite a few finding it fast and convenient.
Recent Reviews Mention...
“took 20 days for a short move”
“fast and courteous”
“Pod sat in the way for weeks, very inconvenient.”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently receives high praise for the courteous and professional demeanor of their drivers and their staff, despite a solitary report of dissatisfaction regarding customer care.
Recent Reviews Mention...
“delivery driver was efficient and courteous”
“driver was absolutely amazing”
“all people involved provide professional service”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has a polarized customer base with a significant portion expressing strong loyalty and intent to reuse their services, while another considerable segment expresses clear dissatisfaction and a reluctance to rehire due to negative experiences.
Recent Reviews Mention...
“would use service again”
“don't use this company”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, with numerous customers criticizing the lack of professionalism across various aspects of service, although some have praised the crew's professionalism.
Recent Reviews Mention...
“lack of professionalism in resolving account issues”
“Everyone was professional”
“shady business practices”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage has shown a consistent lack of effort to address and resolve customer issues, including billing disputes and service failures, despite very few instances of eventual resolution.
Recent Reviews Mention...
“unwilling to correct billing issues promptly and fairly”
“customer service was helpful eventually but after much hassle”
“unwilling to rectify the situation properly”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received substantial criticism for property damage, order errors causing delays, water and mold damage, a jammed grandfather clock due to dirt, and theft of personal items, despite a single account of everything being brought safely inside.
Recent Reviews Mention...
“everything was brought safely inside”
“error with order causing delays”
“POD got inches of water and grew mold”
Customer Insights
Cost: $ 2126.00 from 6 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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