O'Brien's Moving & Storage is a moving and storage company based in Eastern Pennsylvania, with locations in Allentown and Reading. Established in 1928 as a one-truck operation, they now operate 50+ trucks across multiple warehouse facilities. Their service area includes local, long distance, and international moves for both residential and commercial customers. O'Brien's is known for their courteous and dependable service, offering services such as senior moves, storage, and specialized moves. With a 4.9 out of 5 rating based on 937 reviews, their customers commend O'Brien's Moving & Storage for their high-quality service and value.
O'Brien's Moving & Storage
based on 298+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About O'Brien's Moving & Storage
Additional Cities Served: Ephrata, Pottsville, Lansdowne, Wyomissing, Middletown, LititzShow More >
Moving Services
- Local Movers
- Long Distance Movers
- Office/Industrial Moving
- International Movers
- Storage
- Specialized Move
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of O'Brien's Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.13/10
Nationwide Average: 8.44/10
O'Brien's Moving & Storage receives predominantly high praise for their professionalism, efficiency, and friendly service, though there are some strong dissenting opinions regarding poor service and damage to belongings.
Recent Reviews Mention...
“Rob was great and movers were efficient”
“Terrible company, can't say enough bad things.”
“made the move very easy”
2. Punctuality
9.27/10
Nationwide Average: 8.07/10
O'Brien's Moving & Storage consistently received praise for their timely arrivals, prompt service, and on-schedule deliveries, often exceeding expectations by completing moves early.
Recent Reviews Mention...
“movers were on time”
“everyone was prompt”
“arrived on time”
3. Affordability
6.2/10
Nationwide Average: 7.69/10
O'Brien's Moving & Storage receives mixed feedback ranging from views of excessive cost to being appreciated for extremely competitive pricing and cost-effectiveness.
Recent Reviews Mention...
“cost was excessive”
“price was extremely competitive”
“I chose O'Brien's because they were cheaper”
4. Communication
7.18/10
Nationwide Average: 7.53/10
O'Brien's Moving & Storage generally receives praise for their thorough explanations, responsive office staff, and courteous interactions, although there are some notable concerns regarding unfulfilled promises and a lack of follow-up communication.
Recent Reviews Mention...
“Rob explained the process thoroughly”
“office staff helped with coordinating”
“Great communication”
5. Stick to Prices
5.82/10
Nationwide Average: 5.99/10
O'Brien's Moving & Storage has received mixed reviews with several customers appreciating accurate and adjusted pricing, while others have experienced significant discrepancies and unmet promises regarding cost.
Recent Reviews Mention...
“received a refund for the difference in estimated weight”
“accurate quote stuck to the price”
“lowered the amount when final inventory decreased”
6. Speed
8.53/10
Nationwide Average: 8.58/10
O'Brien's Moving & Storage generally receives high praise for quick and efficient service, although there have been a couple of instances where the moving process took an exceptionally long time.
Recent Reviews Mention...
“Movers worked at a fast pace”
“everything moved quickly and efficiently”
“really fast”
7. Friendliness
9.33/10
Nationwide Average: 8.91/10
O'Brien's Moving & Storage consistently receives praise for their staff's courteous, pleasant, and professional behavior, although there was an isolated instance of a rude encounter during an estimate.
Recent Reviews Mention...
“Friendly workers”
“everyone we dealt with was kind and respectful”
“were very friendly”
8. Will Hire Again
7.37/10
Nationwide Average: 8.18/10
O'Brien's Moving & Storage receives a generally positive response with many customers expressing high satisfaction and a strong likelihood of repeat business, though there are several strongly negative sentiments indicating a notable portion of customers who would not consider rehiring or recommending the company.
Recent Reviews Mention...
“would leave less than one star if possible.”
“highly recommend them and would hire again”
“would not recommend this company”
9. Professionalism
7.96/10
Nationwide Average: 8.31/10
O'Brien's Moving & Storage generally receives high praise for the professionalism of their movers, though a few instances of unprofessional conduct and customer dissatisfaction are noted.
Recent Reviews Mention...
“movers were professional”
“Professional service”
“professional service mentioned”
10. Conflict Handling
4.45/10
Nationwide Average: 4.07/10
O'Brien's Moving & Storage has received mixed feedback, with some customers praising their responsiveness to claims and compensation for damages while others criticize them for not attempting to rectify issues such as scheduling conflicts and for blaming customers for the issues without offering compensation.
Recent Reviews Mention...
“Customer service was easy to work with on claims”
“did not attempt to rectify the scheduling issue”
“company is addressing the claim and damages easily”
11. Precision & Care
7.02/10
Nationwide Average: 8.01/10
O'Brien's Moving & Storage generally demonstrates a high level of attentiveness and protection of customer belongings, despite a few instances of reported damages.
Recent Reviews Mention...
“Scratched, dented, and gouged furniture, and damaged floor.”
“careful with everything”
“Packers were not careful or organized”
Great Crew Members
| Rob | Rob was great in assessment and explained thoroughly |
| Rob | Thanks for coming to my home |
| Rob, | Rob was very nice |
| O’Brien | went above and beyond |
| Trish | Trish was a pleasure to deal with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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