PODS Moving & Storage is a leading moving and storage company with nearly 25 years of experience. Based in Harrisburg, Pennsylvania, the company operates in 46 states and has over 245 Storage Center locations. Their services extend beyond local moves as they cater to long-distance moves and storage as well. PODS offers a range of portable container sizes - 8-foot, 12-foot, and 16-foot - to suit individual needs. The company is known for its flexibility and convenience, providing clients with pay-as-you-go pricing, adjustable scheduling, and contactless service. Along with moving and storage services, PODS provides additional services such as car shipping, moving supplies, and packing and loading help. The company is committed to delivering a comprehensive moving experience with personalized solutions and a team of experts ready to assist at every step of the journey. While PODS Moving & Storage is one among various choices, it is certainly among the choicest Lancaster, PA's moving companies offering professional services.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Harrisburg, York, Lebanon, Hanover, Ephrata, ElizabethtownShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Corporate Relocation
- Government Solutions
- Commercial Storage Units
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage seems to have a mixed reputation with some customers praising their convenience and professionalism, while a significant number report dissatisfaction due to various service failures including damage, delivery issues, and poor customer management.
Recent Reviews Mention...
“stuff received all banged up with water damage”
“It was horrible”
“Awful experience”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally struggles with timely service, showing numerous instances of delays and missed appointments, despite some reports of on-time deliveries.
Recent Reviews Mention...
“They reschedule without calling.”
“lack of communication, delivery delay”
“charged another month's rent due to their schedule”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is perceived as expensive and lacking in cost transparency, with numerous customers highlighting issues with unexpected charges, even though a few reviews commend its value for the cost.
Recent Reviews Mention...
“PODs is expensive but worth the cost”
“extremely expensive due to double charge”
“very competitive price”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage frequently struggles with customer service and effective communication, exemplified by numerous accounts of unresponsiveness, long wait times, and overall poor experiences, though there are isolated instances of positive interactions.
Recent Reviews Mention...
“not easy to navigate the website for changes”
“You can't call the actual facility.”
“lack of communication”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to meet expectations, with numerous reports of unexpected charges and not honoring initial quotes.
Recent Reviews Mention...
“got fined due to company's actions”
“charged extra month not asked for.”
“charged an extra month without service”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally faces critical feedback for delays in delivery and pick-up, with only a single report of a swift service experience.
Recent Reviews Mention...
“delayed delivery and unable to schedule quick pick up.”
“Delivery not completed within the day”
“failed to pick up on multiple rescheduled dates”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally exhibits a highly positive and courteous attitude towards customers, despite a few reports of unsatisfactory interactions.
Recent Reviews Mention...
“company displayed a "who cares" attitude”
“they are friendly”
“drivers were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage generally faces significant criticism from customers, with a notable number expressing they would not use their services again, despite a minority reporting positive experiences and willingness to rehire.
Recent Reviews Mention...
“Awful experience”
“Terrible customer relations”
“Never use them again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews, with high praise for certain drivers' professionalism contrasted by significant criticism regarding carelessness and unprofessional behavior in various aspects of service.
Recent Reviews Mention...
“DAVE ARDREY is a true professional.”
“shocked at the level of carelessness”
“delivery drivers are extremely professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a significant reluctance and ineffectiveness in addressing and correcting issues to their customers' satisfaction.
Recent Reviews Mention...
“You can't talk to a human about damages.”
“company accommodated after several calls”
“they keep taking money out automatically”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage shows a mix of experiences, with some customers highly satisfied with their items being well-handled, while a significant number of others report damage to their belongings and property.
Recent Reviews Mention...
“received my stuff all banged up with water damage”
“damaged our lawn and driveway, destroyed front yard and lamp post”
“She damaged my yard and property.”
Customer Insights
Cost: $ 2915.00 from 5 reviews
Interstate Move Duration: 1 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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