Charles E. Groff & Sons, Inc. is a leading residential moving company in Lancaster. For over 50 years, this family-owned business has provided reliable options for local, intrastate, and cross-country moves for customers in the area. If you need to relocate within the region, working with experienced movers serving Lancaster, PA like Charles E. Groff & Sons can be a great advantage. It is located in Mount Joy and specializes in moving pianos, gun safes, grandfather clocks, and other heavy items. Charles E. Groff & Sons does not use temporary workers and hires only full-time movers who must pass background checks and drug tests. Its employees have an average of ten years of experience, so you know they are experts in their field. They will ensure your belongings are securely packed and delivered on time without any damage. Charles E. Groff & Sons offers free estimates to help you plan your move. It is proud to be an interstate agent for Bekins Van Lines.
Charles E Groff & Sons Inc
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Charles E Groff & Sons Inc
Additional Cities Served: Harrisburg, York, Lebanon, Hanover, Ephrata, PottsvilleShow More >
Pennsylvania Moving License
Active
Last Checked: 04/13/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Charles E Groff & Sons Inc
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Charles E Groff & Sons Inc generally receives high praise for their professional, efficient, and pleasant moving services, despite a few reports of negative experiences.
Recent Reviews Mention...
“did an excellent job with the service”
“fantastic overall experience”
“Charles E Groff & Sons moving company is top notch AMAZING”
2. Punctuality
Nationwide Average: 8.07/10
Charles E Groff & Sons Inc generally adheres to the scheduled times with most clients appreciating their on-time performance, though there have been a few instances of significant delays.
Recent Reviews Mention...
“called after he was already late”
“arrived within the provided timeframe”
“showed up on time”
3. Affordability
Nationwide Average: 7.69/10
Charles E Groff & Sons Inc generally offers reasonable prices and good value, although there have been instances of customers feeling misled or facing unexpectedly high costs.
Recent Reviews Mention...
“reasonable prices”
“You won't find pricing like this anywhere”
“Not the cheapest, but worth it implies good value”
4. Communication
Nationwide Average: 7.53/10
Charles E Groff & Sons Inc experiences a notable divide between customers who praise their responsiveness, friendliness, and efficiency, and others who criticize them for rudeness, lack of follow-up, and overall poor customer service interactions.
Recent Reviews Mention...
“he was sure to tell me he was running late”
“everyone is so friendly and easy going”
“fantastic interactions with office staff”
5. Stick to Prices
Nationwide Average: 5.99/10
Charles E Groff & Sons Inc generally upholds their initial estimates, often coming in under budget, though there were minor discrepancies noted in a few cases.
Recent Reviews Mention...
“completed within the estimated timeframe”
“stuck to the thorough fee quote”
“move came in under estimate”
6. Speed
Nationwide Average: 8.58/10
Charles E Groff & Sons Inc is generally praised for their quick and efficient service, despite a few instances of delays and inefficiency.
Recent Reviews Mention...
“was in and out in no time”
“completed within the estimated timeframe”
“movers worked so quickly”
7. Friendliness
Nationwide Average: 8.91/10
Charles E Groff & Sons Inc receives overwhelmingly positive feedback for their kindness and professionalism, despite a few instances of reported rudeness.
Recent Reviews Mention...
“they couldn't have been nicer, kinder, or sweeter”
“everyone is so friendly”
“great folks to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
Charles E Groff & Sons Inc receives overwhelmingly positive testimonials about repeat hiring intentions, though there are a few instances of dissatisfaction primarily regarding customer service and planning issues.
Recent Reviews Mention...
“definitely, wholeheartedly recommend this company”
“could not stay because of their poor planning”
“would definitely recommend this place”
9. Professionalism
Nationwide Average: 8.31/10
Charles E Groff & Sons Inc generally exhibits a high level of professionalism, with numerous instances of commendation for their professional demeanor and efficiency, despite a few reports of unprofessional encounters and behavior.
Recent Reviews Mention...
“unprofessional encounter on road”
“very professional company”
“were very professional and clean”
10. Conflict Handling
Nationwide Average: 4.07/10
Charles E Groff & Sons Inc exhibits a significantly inconsistent approach, with very few instances of proactive issue resolution amidst numerous reports of unaddressed and unresolved complaints.
Recent Reviews Mention...
“ignored my attempt to resolve issue”
“Helpful in resolving any issues”
“there was no documentation of us dropping any boxes off”
11. Precision & Care
Nationwide Average: 8.01/10
Charles E Groff & Sons Inc generally receives praise for their conscientious and careful handling, though there are a few reports of damage and carelessness.
Recent Reviews Mention...
“Very conscientious to the needs of the customer”
“took great care with everything”
“everything was packed with great care”
Customer Insights
Local Move Duration: 2 hours from 3 reviews
Great Crew Members
| Anthony | experienced and ensures a pleasant work experience |
| Les | thanks for taking care of us |
| Very knowledgeable garage crew | crew was knowledgeable and provided great service |
| Dave | Dave was efficient and lead the moving team |
| Andy, Patrick | super fast and very nice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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