Collegeboxes, a division of U-Haul, is a full-service moving and storage company that specifically caters to student needs. Founded at Duke University in 1999 as a student-run business, it now provides services to thousands of students across the country. The company offers in-room pickup and delivery for students needing items shipped or stored, helping reduce campus congestion during move-in and move-out days. With its partnership with U-Haul, Collegeboxes can serve more schools than other companies, providing safe, secure, and nearby storage. They have a commitment to sustainability, offering reusable moving boxes and working to reduce CO2 emissions by minimizing individual vehicle usage. To explore more options for moving services, you can check out the list of other movers in Philadelphia, PA.
Collegeboxes at U-Haul Moving & Storage of Philadelphia
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Collegeboxes at U-Haul Moving & Storage of Philadelphia
Moving Services
- College Moving
- Storage Service
- Student Shipping Service
- Inroom Pickup and Delivery
- Fullservice Storage
- Shipping Service to Schools
- Pieceofmind Moving Day Service
- Reusable Moving Box Service
- Sustainabilityfocused Moving Service
- Campus Movein and Moveout Service
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Summarized Review of Collegeboxes at U-Haul Moving & Storage of Philadelphia
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia generally receives poor reviews, with customers frequently describing their experiences as unprofessional, dreadful, or even a nightmare, though a few positive comments acknowledge helpful customer service and smooth experiences.
Recent Reviews Mention...
“UHAUL's service messed up my move.”
“Extremely unprofessional service”
“horrible experience”
2. Punctuality
Nationwide Average: 8.07/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia frequently struggles with timely service and meeting reservation expectations, despite a few instances of early truck availability and accommodating schedule adjustments.
Recent Reviews Mention...
“arrives 15 minutes before closing”
“they did not have a truck available as planned”
“they failed to have the truck ready as reserved”
3. Affordability
Nationwide Average: 7.69/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia receives mixed reviews with some customers finding their pricing reasonable and competitive, while others express concerns over increased rates and misleading advertisements, leading to an overall divided sentiment on value for money.
Recent Reviews Mention...
“cost me more money”
“rates seem competitive enough”
“rates were upped, already too much”
4. Communication
Nationwide Average: 7.53/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia generally receives negative feedback highlighted by numerous accounts of rude service, unprofessionalism, and significant difficulties in effectively communicating with staff, despite a few instances of positive interactions.
Recent Reviews Mention...
“Customer Service will BLATANTLY lie.”
“the owner was extremely rude and unprofessional”
“terrible customer service during payment issue”
5. Stick to Prices
Nationwide Average: 5.99/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia consistently fails to adhere to their initial quotes, leading to repeated instances of customers being overcharged.
Recent Reviews Mention...
“transaction errors led to multiple charges”
“poor planning was the worst thing I've ever seen”
“did not honor the reservation”
6. Speed
Nationwide Average: 8.58/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia generally receives negative feedback for being slow, with complaints about delays in calling elevators and driving speed, despite an isolated mention of speedy service.
Recent Reviews Mention...
“Relatively quick getting the truck”
“took 5-10 minutes to call the elevator”
“Speedy service before and after”
7. Friendliness
Nationwide Average: 8.91/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia has received mixed reviews indicating a significant number of negative experiences, although a few customers have had positive interactions with courteous and helpful staff.
Recent Reviews Mention...
“owner was extremely rude and unprofessional”
“staff isn't well trained”
“salesperson was extremely rude”
8. Will Hire Again
Nationwide Average: 8.18/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia overwhelmingly receives negative feedback, with a vast majority of customers expressing a strong reluctance or outright refusal to use their services again, despite a few isolated positive experiences.
Recent Reviews Mention...
“would not hire UHAUL again.”
“would definitely not hire again because of owner's rudeness”
“Not bad”
9. Professionalism
Nationwide Average: 8.31/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia largely receives criticism for unprofessional behavior, with complaints ranging from rude staff and lack of training to disorganization and poor management, although one review does commend their efficiency and helpfulness.
Recent Reviews Mention...
“owner was extremely rude and unprofessional”
“staff isn't well trained”
“salesperson was rude and unsympathetic”
10. Conflict Handling
Nationwide Average: 4.07/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia overwhelmingly demonstrates a lack of effort and responsiveness in addressing and resolving customer issues, with a rare exception of satisfaction in a specific process.
Recent Reviews Mention...
“no effort made to resolve payment issue”
“no resolution to the issue”
“would need to charge me $100 for their mistake.”
11. Precision & Care
Nationwide Average: 8.01/10
Collegeboxes at U-Haul Moving & Storage of Philadelphia has received overwhelmingly negative feedback, with complaints about rudeness, intentional damage, and items being covered in mouse feces.
Recent Reviews Mention...
“were rude and nasty”
“they will manufacture damage”
“my things covered in mouse feces”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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