Compass Self Storage

Get a quote now.

Compass Self Storage logo
Good
based on 500+ data points
Circle Info

About Compass Self Storage

Compass Self Storage, based in Cleveland, Ohio, offers a one-stop-shop solution for storage needs across the United States, with multiple locations in Alabama, Florida, Georgia, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, and Texas. The company acts as a storage concierge service, able to provide packing and moving supplies, arrange truck rentals, and contact moving services on behalf of customers. Known for personal, business, boat, and RV storage, Compass distinguishes itself by prioritizing customer satisfaction and creating a hassle-free experience, complete with various amenities and a range of unit sizes to cater to individual needs.

Compass Self Storage Rating Image

Moving Services

  • Packing Supplies
  • Truck Rental
  • Contact Moving Services

Have feedback for Compass Self Storage?

Summarized Review of Compass Self Storage

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

9.24/10

Nationwide Average: 8.44/10

Comment Dots

Compass Self Storage receives overwhelmingly positive feedback for its exceptional customer service, efficiency, and the helpfulness of its staff, despite a few isolated complaints.

Reviews Mention icon

Recent Reviews Mention...

Quick process

they were a great help

Splendid

2. Affordability

8.88/10

Nationwide Average: 7.69/10

Comment Dots

Compass Self Storage is highly regarded for its competitive pricing and great value, despite a few concerns about rate increases and comparative costs.

Reviews Mention icon

Recent Reviews Mention...

cheapest price I could find in the city

great price

Prices are great

3. Communication

9.56/10

Nationwide Average: 7.53/10

Comment Dots

Compass Self Storage overwhelmingly receives praise for its exceptional customer service, with the majority highlighting their professional, informative, and friendly interactions, despite a few isolated reports of poor communication and rudeness.

Reviews Mention icon

Recent Reviews Mention...

great customer service

very attentive and friendly

Customer service was amazing

4. Stick to Prices

1.93/10

Nationwide Average: 5.99/10

Comment Dots

Compass Self Storage has repeatedly failed to honor their initial quotes, often increasing prices significantly after agreements are made, failing to disclose full insurance terms, double charging for the same month, and misleading customers about costs.

Reviews Mention icon

Recent Reviews Mention...

price increased significantly after agreement

done it to me multiple times now

did not disclose full insurance terms

5. Speed

9.13/10

Nationwide Average: 8.58/10

Comment Dots

Compass Self Storage receives consistently high praise for its quick process, efficiency, and reliable, fast service that makes renting quick and easy.

Reviews Mention icon

Recent Reviews Mention...

Quick process

they were fast

Quick and easy rental

6. Friendliness

9.72/10

Nationwide Average: 8.91/10

Comment Dots

Compass Self Storage consistently demonstrates exceptional levels of warmth, helpfulness, and professionalism across all customer interactions, with numerous acknowledgments of specific staff members' outstanding service and demeanor.

Reviews Mention icon

Recent Reviews Mention...

workers were nice and helpful

they were very attentive and friendly

they are friendly

7. Will Hire Again

9.13/10

Nationwide Average: 8.18/10

Comment Dots

Compass Self Storage overwhelmingly garners praise and repeat business enthusiasm, with nearly all customers expressing a strong likelihood of recommending and rehiring their services, despite a few dissenting voices regarding pricing and service issues.

Reviews Mention icon

Recent Reviews Mention...

look forward to renting there for several years

would definitely recommend

Splendid

8. Professionalism

8.94/10

Nationwide Average: 8.31/10

Comment Dots

Compass Self Storage overwhelmingly demonstrates exceptional professionalism and care, despite a few instances of unprofessional behavior noted.

Reviews Mention icon

Recent Reviews Mention...

showed professionalism and care

showed professionalism and excellent service

Very respectable and knowledgeable employees

9. Conflict Handling

5.36/10

Nationwide Average: 4.07/10

Comment Dots

Compass Self Storage exhibits a mixed performance, with customers noting remarkable service and rapid resolutions in some instances, while others criticize a lack of effort to address issues and mistakes.

Reviews Mention icon

Recent Reviews Mention...

went above and beyond when I purchased a unit

no effort shown to rectify price hike issue

lack of responsibility to offer protected and clean space

Great Crew Members icon

Great Crew Members

AntwoneAntwone is extremely helpful and patient.
Mike, AntonioMike initially met me, Antonio had to clean out the unit
Antwone JeffersonAntwone Jefferson was amazing in helping
Anwonevery helpful
MikeMike is awesome thanks for always being a great customer.
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

Rankings You Can Trust background image
Trust Rankings icon

Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Compass Self Storage

Location
12 E Oregon Ave, Philadelphia, PA, 19148
Phone
+1 215-392-0572
Link
CTA background image

Ready to start your move?

Claim Listing icon

Is this your moving company?

Claim your company listing to get connected with customers, enhanced placement, and more!

Claim My Free Listing Now
Best Gloucester City, NJ Movers Featured Image