Compass Self Storage, based in Cleveland, Ohio, offers a one-stop-shop solution for storage needs across the United States, with multiple locations in Alabama, Florida, Georgia, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, and Texas. The company acts as a storage concierge service, able to provide packing and moving supplies, arrange truck rentals, and contact moving services on behalf of customers. Known for personal, business, boat, and RV storage, Compass distinguishes itself by prioritizing customer satisfaction and creating a hassle-free experience, complete with various amenities and a range of unit sizes to cater to individual needs.
Compass Self Storage
Good
based on 500+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.24/10
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive feedback for its exceptional customer service, efficiency, and the helpfulness of its staff, despite a few isolated complaints.
Recent Reviews Mention...
“Quick process”
“they were a great help”
“Splendid”
2. Affordability
8.88/10
Nationwide Average: 7.69/10
Compass Self Storage is highly regarded for its competitive pricing and great value, despite a few concerns about rate increases and comparative costs.
Recent Reviews Mention...
“cheapest price I could find in the city”
“great price”
“Prices are great”
3. Communication
9.56/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for its exceptional customer service, with the majority highlighting their professional, informative, and friendly interactions, despite a few isolated reports of poor communication and rudeness.
Recent Reviews Mention...
“great customer service”
“very attentive and friendly”
“Customer service was amazing”
4. Stick to Prices
1.93/10
Nationwide Average: 5.99/10
Compass Self Storage has repeatedly failed to honor their initial quotes, often increasing prices significantly after agreements are made, failing to disclose full insurance terms, double charging for the same month, and misleading customers about costs.
Recent Reviews Mention...
“price increased significantly after agreement”
“done it to me multiple times now”
“did not disclose full insurance terms”
5. Speed
9.13/10
Nationwide Average: 8.58/10
Compass Self Storage receives consistently high praise for its quick process, efficiency, and reliable, fast service that makes renting quick and easy.
Recent Reviews Mention...
“Quick process”
“they were fast”
“Quick and easy rental”
6. Friendliness
9.72/10
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional levels of warmth, helpfulness, and professionalism across all customer interactions, with numerous acknowledgments of specific staff members' outstanding service and demeanor.
Recent Reviews Mention...
“workers were nice and helpful”
“they were very attentive and friendly”
“they are friendly”
7. Will Hire Again
9.13/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly garners praise and repeat business enthusiasm, with nearly all customers expressing a strong likelihood of recommending and rehiring their services, despite a few dissenting voices regarding pricing and service issues.
Recent Reviews Mention...
“look forward to renting there for several years”
“would definitely recommend”
“Splendid”
8. Professionalism
8.94/10
Nationwide Average: 8.31/10
Compass Self Storage overwhelmingly demonstrates exceptional professionalism and care, despite a few instances of unprofessional behavior noted.
Recent Reviews Mention...
“showed professionalism and care”
“showed professionalism and excellent service”
“Very respectable and knowledgeable employees”
9. Conflict Handling
5.36/10
Nationwide Average: 4.07/10
Compass Self Storage exhibits a mixed performance, with customers noting remarkable service and rapid resolutions in some instances, while others criticize a lack of effort to address issues and mistakes.
Recent Reviews Mention...
“went above and beyond when I purchased a unit”
“no effort shown to rectify price hike issue”
“lack of responsibility to offer protected and clean space”
Great Crew Members
| Antwone | Antwone is extremely helpful and patient. |
| Mike, Antonio | Mike initially met me, Antonio had to clean out the unit |
| Antwone Jefferson | Antwone Jefferson was amazing in helping |
| Anwone | very helpful |
| Mike | Mike is awesome thanks for always being a great customer. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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