With facilities nationwide, Compass Self Storage can provide you with premium storage and moving solutions no matter where in the country your home or office is located. This company caters to the needs of individuals, families, and businesses across the United States. Its storage units come in different sizes, from small to medium to large, so there is always a unit that’s right for you. Some units are climate-controlled to keep your belongings in the best condition possible. Some are designed for pharmaceutical products, while other spaces are big enough for RVs, boats, and cars. The company’s dependable security measures will give you peace of mind, knowing that your items are safe. If you need packing supplies or a rental truck, Compass can provide them as well, making your storage and moving experience a lot easier. Compass Self Storage has facilities in Pittsburgh and other Pennsylvania cities.
Compass Self Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Additional Cities Served: Monroeville, Plum, Murrysville, Wilkinsburg, Greensburg, Munhall
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage receives high praise for its excellent customer service and commendable staff, making it a highly recommended choice, though there are some concerns about the service being more expensive than anticipated.
Recent Reviews Mention...
“Made it very easy to get everything done”
“excellent service”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they messaged on the day of my move for changes”
“Erin kept office open past closing, implying punctuality not an issue.”
“got taken care of in no time”
3. Affordability
Nationwide Average: 7.69/10
Compass Self Storage receives mixed feedback with some finding costs reasonable or even low compared to competitors, while others experience the services as expensive or expect more for the price they pay.
Recent Reviews Mention...
“way overpriced”
“good rates”
“great prices”
4. Communication
Nationwide Average: 7.53/10
Compass Self Storage generally receives praise for its customer service and professional staff, although there has been at least one instance of a reported rude response.
Recent Reviews Mention...
“Deja made communication smooth and detailed”
“Great customer service.”
“easy to speak with”
5. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage consistently honors their initial quotes without charging extra for additional time.
Recent Reviews Mention...
“they refunded the money with no issues”
“fraudulently charged my card”
“transferred my reservation to a far away location at a much later time”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Quick in and out.”
“Quick and efficient”
“move was quick despite being behind”
7. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage generally receives high praise for their exceptional customer service and polite staff, though there has been at least one noted instance of a rude response.
Recent Reviews Mention...
“they are friendly”
“friendly”
“the lady that attended me was very kind and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage receives a mixed sentiment with strong polarities, where several customers express high levels of satisfaction and a definite intent to recommend the service, while a few others report negative experiences that discourage them from rehiring.
Recent Reviews Mention...
“Made it very easy to get everything done”
“would hire again”
“wouldn't use their services again after this experience”
9. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage generally offers courteous and accommodating service, although there have been instances of unprofessional behavior.
Recent Reviews Mention...
“staff was unprofessional in handling my condition”
“they were professional”
“staff conducted themselves professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage has shown inconsistency, with instances of going above and beyond by offering Sunday service, contrasted by occasions where they remain inflexible, such as not honoring disputes about fuel charges.
Recent Reviews Mention...
“took care of my issue promptly”
“did not attempt to accommodate or understand my illness”
“did not address issues with water damage and mold”
Great Crew Members
| Deja | Deja was EXCEPTIONAL in guiding through each step |
| Steven, Deja | did a superb job |
| Steven, Rene, Dazejah | staff were extremely helpful and communicative |
| Jane | Jane really made a stressful situation easier. |
| Kayla | Kayla was polite and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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