Compass Self Storage is a nationwide provider of premium self-storage and moving services at several neighborhood locations across the United States. The company acts as a storage concierge service, offering packing and moving supplies, truck rental, and arranging Weirton, WV moving services. They cater to residential and business storage needs, with features such as climate-controlled units, indoor units, secure entry access, and month-to-month leases. Compass prides itself on its customer satisfaction and its ability to provide a one-stop-shop for all storage requirements.
Compass Self Storage
Very Good
based on 560+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Packing Supplies
- Truck Rental
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.32/10
Nationwide Average: 8.44/10
Compass Self Storage is consistently praised for its exceptional service, professional and friendly staff, and clean facilities, although a few isolated experiences indicate some issues with mold and slow service.
Recent Reviews Mention...
“Compass is great”
“Compass delivered in a hurry, which is great service”
“Great experience”
2. Affordability
8.63/10
Nationwide Average: 7.69/10
Compass Self Storage is generally perceived as cost-effective and fair-priced by most customers, offering competitive and reasonable rates, though a few have concerns regarding price increases and additional charges.
Recent Reviews Mention...
“better pricing than competitors”
“Great price perfect for storage needs”
“great pricing”
3. Communication
9.62/10
Nationwide Average: 7.53/10
Compass Self Storage consistently receives praise for their helpful, friendly, and responsive customer service, with individual staff members like Kelly, Jane, Marc, and Ron frequently mentioned for their exceptional assistance and thorough explanations, although there was a rare complaint about difficulty reaching them by phone.
Recent Reviews Mention...
“Kelly was very pleasant to deal with”
“customer service is great”
“Kelly made the process efficient”
4. Stick to Prices
6.53/10
Nationwide Average: 5.99/10
Compass Self Storage generally upholds its price quotes, with most customers experiencing no unexpected costs, although there have been rare instances of unanticipated price increases.
Recent Reviews Mention...
“charged the lower rate when cost dropped”
“Prices raised unexpectedly”
“no extra cost of any kind for the upgrade”
5. Speed
8.62/10
Nationwide Average: 8.58/10
Compass Self Storage generally receives high praise for quick and efficient moving services, although there has been at least one instance of reported slow service.
Recent Reviews Mention...
“quick up implies speedy move”
“Easy and quick move”
“Service was described as fast”
6. Friendliness
9.83/10
Nationwide Average: 8.91/10
Compass Self Storage consistently receives praise for its exceptionally pleasant and accommodating staff, with numerous commendations highlighting exceptional individuals like Kelly, Jane, Ron, Marc, and Christa who are repeatedly described as helpful, professional, and genuinely kind, contributing to an overall welcoming and positive customer experience.
Recent Reviews Mention...
“Always a pleasure to deal with”
“customer service is great”
“Kelly was very courteous”
7. Will Hire Again
9.3/10
Nationwide Average: 8.18/10
Compass Self Storage appears to have overwhelmingly positive feedback, with customers consistently expressing satisfaction, repeated use, and intentions to recommend and rehire their services, despite a few isolated instances of dissatisfaction.
Recent Reviews Mention...
“Always a pleasure to deal with”
“will definitely use them in the future”
“Kelly was awesome and would hire again”
8. Professionalism
9.31/10
Nationwide Average: 8.31/10
Compass Self Storage consistently receives praise for their knowledgeable, extremely professional, and customer-focused staff, with employees like Kelly, Jane, Ron, and Marc regularly mentioned for their exceptional service, despite an isolated report of negative customer relations.
Recent Reviews Mention...
“Employees are friendly and facility well kept”
“Kelly was very professional”
“Kelly and Jane were very knowledgeable”
9. Conflict Handling
5.29/10
Nationwide Average: 4.07/10
Compass Self Storage has shown a mix of experiences where some customers highlight exceptional service and correction of issues, while others express dissatisfaction due to perceived lack of protection, accountability, and refusal to address problems.
Recent Reviews Mention...
“Kelly helped correct a major clerical issue”
“no protection and zero accountability”
“issue is not covered by insurance policy”
10. Precision & Care
6.3/10
Nationwide Average: 8.01/10
Compass Self Storage has received mixed feedback with some customers finding their items well-secured and units clean, while others have encountered issues with mold and damaged fabric items.
Recent Reviews Mention...
“precious items were well-secured”
“stuff had mold on it”
“units are clean and in excellent shape”
Great Crew Members
| Kelly | Kelly was most helpful and pleasant |
| Kelly | Kelly made the process efficient |
| Kelly | Kelly is great with customer service |
| Kelly | Kelly was great during the rental process. |
| Kelly | Kelly was great and made the return process easy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Weirton Moving Services
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