PODS Moving & Storage has been revolutionizing the moving and storage industry for nearly 25 years, offering flexible solutions tailored to customers' unique needs. The company is based in the United States and has a presence in Canada, Australia, and the United Kingdom. With 245+ Storage Center locations servicing 46 states and 6 provinces, PODS offers a wide service area. As the top-rated moving and storage company of 2023 by Move.org, PODS provides a comprehensive moving experience, including multiple portable container sizes, flexible scheduling, built-in storage, and the ability to load and unload belongings on your own time. Additional services include packing supplies, connection to trusted local labor providers, and even car shipping. Along with their innovative services, they are experienced with being movers serving Pittsburgh, PA, where their revolutionary hydraulic system, PODZILLA, enables certified drivers to maneuver containers on and off trucks while keeping customers' belongings level.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Monroeville, West Mifflin, Murrysville, McKeesport, Wilkinsburg, SharonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- AllSteel Container
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage consistently delivers positive and satisfying experiences, though not without a few instances of significant service mishaps and customer frustrations.
Recent Reviews Mention...
“completely satisfied with my Pods experience”
“great experience with the service”
“complete disconnect between sales associate and actual service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage seems to have mixed feedback, with some customers praising their timely service while others experienced significant delays and communication issues.
Recent Reviews Mention...
“our driver Vince was prompt”
“lost 1 day of work scrambling for solutions”
“they were not on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with customers praising its inexpensive options and transparent pricing, while others criticize unexpected charges and high costs.
Recent Reviews Mention...
“inexpensive storage in their warehouse”
“charged 3x the amount agreed upon”
“roughly half the total price of a moving company”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage seems to deliver a highly inconsistent experience, with some customers praising the ease of understanding and responsiveness, while a significant number express dissatisfaction with support staff, honesty about timing, and lack of responsiveness to issues.
Recent Reviews Mention...
“web site was easy to understand”
“can't get anyone to respond to issues”
“customer service was amazing”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has mixed feedback, with some customers praising their accuracy in billing while others report being charged multiple times or significantly more than the agreed-upon amount without notice.
Recent Reviews Mention...
“what they tell you is exactly how it occurs”
“charged 3x the amount agreed upon”
“will not reimburse”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage received mixed reviews, with customers praising their quick drop off and pick up times while others experienced longer than expected wait times.
Recent Reviews Mention...
“quick”
“took much longer than expected”
“drop off and pick up were done quickly”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently demonstrates exceptional service, with customers highlighting the company's personable, polite, and professional staff, including drivers and other employees, all of whom contribute to a positive and courteous interaction.
Recent Reviews Mention...
“drivers were personable, polite, and professional”
“every single person was amazingly helpful, professional and kind”
“Ed is very nice and polite.”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage appears to have a majority of customers expressing a high level of satisfaction and eagerness to use their services again, despite a minority having negative experiences.
Recent Reviews Mention...
“completely satisfied with my Pods experience”
“would not use anyone else”
“would never use this service again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is highly regarded, with numerous clients highlighting the crew members' professional conduct, although there was a singular complaint about professionalism in order handling and charges.
Recent Reviews Mention...
“drivers were...professional”
“Vince was professional”
“every single person was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally struggles with reimbursing, lacks an escalation process for issues, and misses delivery dates without rectification, though there was a notable exception where an employee took decisive action to secure customer property.
Recent Reviews Mention...
“will not reimburse”
“no escalation process for issues”
“Missed original delivery date without rectifying.”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally fails to meet customer expectations, with reports of lost, crushed, and destroyed items, despite a few instances of satisfactory service.
Recent Reviews Mention...
“lost items and caused extra costs”
“items were crushed, destroyed, and tossed around”
“stuff was just the way I had left it”
Great Crew Members
| Vince | Vince was professional and prompt |
| Santo | great good and service by Santo |
| David | David was excellent, professional, and helpful |
| Vince | Vince did a great job and helped out a lot |
| Ed | Ed is very nice and professional. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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