For nearly 25 years, PODS Moving & Storage has offered comprehensive moving and storage solutions to a global customer base, extending from the United States and Canada to Australia and the United Kingdom. Serving a diverse range of customers, they provide services that are uniquely tailored for each move, with offerings such as long-distance relocation, in-built storage, flexible scheduling, and the opportunity to load and unload belongings at one's own pace. This portfolio is further enhanced with additional amenities, including car shipping, moving supplies, along with packing and loading assistance. With an assortment of container sizes and a thorough moving experience, PODS aims to offer a flexible, convenient, and comprehensive suite of solutions for customers in different locations, including being one of the movers in Scranton, PA.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Wilkes-Barre, Hazleton, Bloomsburg, Kingston, Nanticoke, BerwickShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is generally perceived as offering convenient, professional, and reliable moving and storage solutions, despite a few reports of poor customer service and negative experiences.
Recent Reviews Mention...
“Very convenient and highly recommend”
“worst customer service ever”
“PODS was clearly the best choice for us”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally earns praise for on-time deliveries and pickups, though there are notable instances of late arrivals and scheduling difficulties.
Recent Reviews Mention...
“on time delivery and pick up”
“were professional, timely”
“they showed up on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback with some customers finding good value and ease despite slightly higher prices, while others express discontent with high costs and unexpected fees.
Recent Reviews Mention...
“A little pricey but worth it”
“scammed and hidden fees charged”
“price was not the absolute best but was competitive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has received mixed reviews, some praising their responsive and courteous customer service, while others criticize the difficulty in reaching representatives and poor communication on scheduling and service follow-through.
Recent Reviews Mention...
“Their customer service was great”
“courteous customer service and easy to use online”
“runaround service reps who don't care”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently faces criticism for hidden fees, charging more than agreed upon, and not honoring promised credits.
Recent Reviews Mention...
“lied about scheduling, hidden fees”
“charged extra fees not aligned with service”
“manager did not honor promised credit”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally provides quick service, though there are instances of significant delays in pickup times.
Recent Reviews Mention...
“Easy and fast”
“pickup was 5 days after emptying”
“Move was fast”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives high praise for their friendly and professional drivers, courteous staff, and the overall pleasant demeanor of their people, despite one notable exception for perceived unprofessionalism.
Recent Reviews Mention...
“friendly drivers”
“Professional people”
“all drivers were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives a mix of enthusiastic recommendations and strong opposition, with a number of customers expressing high satisfaction and repeat service intent, but a notable minority adamantly rejecting the idea of using their services again due to negative experiences.
Recent Reviews Mention...
“highly recommend”
“never ever ever again”
“Would recommend them highly”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for their professionalism and reliability, although there are a couple of instances of dissatisfaction regarding accountability and crew qualifications.
Recent Reviews Mention...
“zero accountability”
“They were professional”
“Professional people”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage seemingly demonstrates a lack of accountability and resolution, making it difficult for customers to address issues through their local stores.
Recent Reviews Mention...
“zero accountability”
“no resolution or credit given for issues”
“could not get through to local store”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed feedback, with reports of property damage overshadowing instances of proper care for customers' belongings.
Recent Reviews Mention...
“property damage from the delivery”
“Caring about your belongings”
“damaged items”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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